Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in San Clemente, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
316 reviews
5 stars
278
4 stars
7
3 stars
5
2 stars1
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Ashley and her exceptional service.
Negative Experiences
Several reviews mentioned poor service, including issues with unauthorized charges, long wait times, and dissatisfaction with the store's management.
Product Availability
Customers expressed frustration over the lack of stock for accessories and products, which impacted their overall experience.
Store Reputation
Some customers noted that this location is a third-party retailer, leading to confusion and dissatisfaction regarding service and pricing.
- KFKevin FrazierDec 17, 20255.0Pleasant and very helpful staff
- TBTracy BortonNov 30, 20255.0Alexandra was the representative helping our family! We added a family member and upgraded a phone. She helped us through the whole process as well as the many details and the questions we had for her. Her intelligent, professional, problem solving and resourceful effort is an extreme asset to this company . She represented Verizon well. Her helpful suggestions and willingness to provide best pricing demonstrated her experience and expertise with Verizon and their competitors. Best experience ever with a phone carrier. Thank you Alexandra for your sincere care and attentiveness! Thank you Verizon for taking good care of us as customers!
- CDCarson DunhamNov 30, 20251.0Terrible experience! I went in the other day to purchase the new I phone and when I asked to take a look the lady working handed me a USED phone. I couldn’t believe it myself. Touching a phone that had been USED by poor grubby hands. The mere essence of that phone around me diminished the essence of my Burberry cashmere turtleneck sweater. When I asked if I could please observe a phone that had not been tainted with the sins of the unwelthy I was astonished at the managers response when he told me “I can only let you have a new phone if you buy one.” DOES HE NOT KNOW WHO I AM!! WHO MY FATHER IS!! I will never be returning to this establishment and neither will by super rich friends and family. We will visit the AT&T store to observe new phones like a gaggle of cashmere kittens
- WMWilliam MairsOct 31, 20255.0Complicated task but done! Thanks!
- LCLos Angeles Floral CoutureSep 2, 20251.0What is worst than bad service? No service. I walked in and waited 10 minutes and no attendant came out, I had to go out and ring their doorbell. I needed a case protector and they didn’t have it, I asked for a charger, no chargers in stock, I asked for a converter and they don’t carry them either, finally I needed to replace my screen protector and the rep removed my screen protector and as she was trying to install the new one, she realized it was the wrong size (out of two). I was told to go to Target or Walmart and wished me good luck hoping that my phone didn’t get damaged until I got the right screen protector. When I asked about how was I going to protect my phone until then , I was told to purchase the larger one. Unfortunately there was nothing she could do, obviously low in stock and not her fault. I understand that she was trying, I have to admit she had a good attitude, but at the end of the day, not her problem. I wish there was a manager, so my issue could have been resolved. My philosophy is to look for solutions, not create problems. I hope this review helps Verizon to improve and to be used as a tool.
Frequently Asked Questions About Verizon
What products does the Verizon store in San Clemente offer?
This Verizon Authorized Retailer offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon at 638 Camino De Los Mares in San Clemente?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does the Verizon store in San Clemente provide in-store pickup?
Yes, the store offers in-store pickup services.
What brands are available at the Verizon store in San Clemente?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Casemate, Otterbox, and Mophie.
What payment options are accepted at the San Clemente Verizon store?
They accept American Express, Discover, Mastercard, Visa, cash, as well as mobile payments like Apple Pay, Samsung Pay, and Android Pay.
Does the Verizon store in San Clemente offer device protection plans?
Yes, Verizon San Clemente offers device protection along with new lines, upgrades, new devices, and accessories.
Are there any nearby places to grab a snack or coffee when visiting the Verizon store?
Yes, nearby you can find Starbucks and Yogurtland San Clemente for coffee and frozen yogurt, and Subway for fast sandwiches.
Can customers visit other electronics or telecommunications stores near the Verizon San Clemente location?
Yes, Victra — Verizon Authorized Retailer is nearby, offering similar telecommunications products and services.
What nearby services could be helpful for customers visiting Verizon in San Clemente?
Nearby services include The UPS Store for shipping and printing, KeyMe Locksmiths for locksmith services, and Wells Fargo Bank for financial needs.
How can customers contact the Verizon store in San Clemente or get updates on offers?
Customers can call +1 949-456-8638, email Info@victra.com, or visit the website at https://victra.com/stores/ca-san-clemente-de-los-mares for the latest offers and information.