Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in San Clemente, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
371 reviews
5 stars
328
4 stars
12
3 stars3
2 stars3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers reported a mix of experiences with customer service, with many praising staff for being friendly, knowledgeable, and helpful, while others expressed frustration with unhelpful or dishonest interactions.
Staff Knowledge
Several reviews highlighted the staff's knowledge about products and services, with specific employees like Abby, Rafik, and David receiving commendations for their expertise.
Appointment Issues
Some customers experienced issues with appointments, feeling that making an appointment did not guarantee timely service, leading to dissatisfaction.
Sales Practices
There were complaints about upselling and misleading information regarding promotions and trade-ins, with some customers feeling taken advantage of.
Positive Experiences
Many customers shared positive experiences, noting quick service, helpful staff, and successful upgrades or purchases, particularly mentioning employees like Eric and Faith.
- NANicole AngeleNov 5, 20255.0Zach is the best ever!!! Always very helpful.
- KNKhanh NguyenOct 24, 20255.0Landon's customer service is pretty good
- KKKevinSep 26, 20251.0Went in the store this Wednesday (9/24) and asked if I could make an appointment for today, Friday the 26th. I was told I could and when I showed up today for that appointment I was told by the same employee that I was third in line. When I asked what was the point in making the appointment I just got a sorry these people were here before you. What a joke. Looks like I will be going elsewhere to add lines to my account
- ACAnthony CuozziSep 19, 20255.0Landon was great. Very knowledgeable and friendly, and made the process easy.
- EMErin MouckAug 25, 20255.0Abby was extremely helpful and accommodating when my fiancé and I came in to get our phones upgraded. She helped us get the best deal and was knowledgeable about all discounts and we so appreciated her helpful attitude! Go ask for Abby when you want to buy or upgrade your phone at Verizon in San Clemente!!
Frequently Asked Questions About Verizon
What types of products does Verizon in San Clemente offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.
What are the operating hours of the Verizon store at 120 N El Camino Real?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does the Verizon San Clemente store offer in-store pickup services?
Yes, the store provides in-store pickup services for your convenience.
What payment options are accepted at the Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon San Clemente location?
Yes, free Wi-Fi is available for customers at the Verizon San Clemente store.
What is the best way to schedule a visit or service with this Verizon store?
You can use the My Verizon app to schedule visits or services, accessible via the App Store or through the store's quick link URL.
What languages are supported by the staff at the Verizon San Clemente store?
Staff at the store support English and Spanish to assist customers.
What nearby dining options can customers visit before or after shopping at Verizon?
Nearby dining options include South of Nick's Mexican Kitchen and Bar for Mexican and seafood cuisine, Artifex on Del Mar brewery and restaurant, and The Grill, which offers American breakfast and brunch.
Are there nearby shopping or boutique stores close to the Verizon store?
Yes, customers can visit nearby boutiques such as Rascal's Ladies Boutique, Nai'a Boutique, and the fashion accessories store The Warehouse on Del Mar.
What nearby landmarks or attractions can customers explore when visiting this Verizon store?
Customers can explore the San Clemente Downtown District, a landmark with historical buildings and fountains, or visit the San Clemente Apartments and Hotel San Clemente for accommodation options nearby.