Feedback on customer service is mixed; while some staff are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.
Product Availability
Customers expressed frustration with product availability and order fulfillment, particularly regarding items being out of stock or delays in pickup.
Store Experience
The store is generally well-received for its cleanliness and organization, but some customers reported issues with staff knowledge and assistance.
Pricing and Promotions
Customers appreciate competitive pricing and good deals, especially during sales, but some noted misleading pricing and issues with price matching.
Curbside Pickup
Curbside pickup is frequently praised for its efficiency, although there are occasional reports of delays or issues.
MM
Mike Mariscal
Nov 15, 2025
5.0
Very friendly people.The service is good.If you order online for store pickup, you're in and out and no time at all.And returns are made easy too
CD
Christopher Dirks
Nov 8, 2025
5.0
I recommend! Helpful and friendly staff! I just made sure they had what I was looking for in the store I was going to!
TV
trandanGnghia vn
Nov 8, 2025
5.0
Tôi đã đến Best Buy tại số 1127 Đường Industrial, San Carlos, California với mục đích mua kính thực tế ảo Meta phiên bản 2 để giúp một người bạn. Mặc dù cửa hàng này không có bán mặt hàng đó, tôi đã vô cùng ấn tượng với thái độ phục vụ. Thay vì từ chối đơn giản, nhân viên ở đây đã rất nhiệt tình và tận tâm. Họ kiểm tra hệ thống và chỉ dẫn tôi một cách rõ ràng đến một chi nhánh Walmart khác có bán sản phẩm tôi cần. Sự hỗ trợ chu đáo này khiến tôi cảm thấy rất hài lòng. Bên cạnh đó, bãi đỗ xe của cửa hàng rất rộng rãi và thuận tiện, góp phần tạo nên một trải nghiệm mua sắm dễ chịu. Dịch vụ khách hàng tuyệt vời như thế này xứng đáng được ghi nhận và giới thiệu.
English:
I visited the Best Buy at 1127 Industrial Road, San Carlos, California, intending to purchase a Meta Version 2 VR headset for my friend. Although this specific store did not carry the item, I was thoroughly impressed with their customer service. Instead of a simple refusal, the staff was incredibly enthusiastic and helpful. They diligently checked their system and clearly directed me to another Walmart location where the Meta 2 was available. This thoughtful assistance made me exceptionally happy. Additionally, the store's parking lot was spacious and very convenient, contributing to a pleasant overall experience. This level of outstanding customer service truly deserves recognition and praise.
PC
Peter Cech
Nov 7, 2025
3.0
I was picking up an online order.
The store is nice and tidy.
However, the lady at the register desperately needs a training in customer service. Bored, unprofessional, lethargic.
MG
Maria G
Oct 30, 2025
2.0
The store is nice and large, but a mistake made by the staff cost me about $5.
I asked for a specific ring size, but they accidentally charged and gave me one that was twice as big. I realized it only after I had already left the store. I had to drive back, and unfortunately, my size was no longer available, so I had to return the item (thankfully, I hadn’t opened it). Because my card is in a different currency, the refund ended up costing me extra. I lost both time and money due to the staff’s lack of attention.