Verizon

4.1
303 reviews
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Business Details

630 Watt Avenue, Sacramento, CA
95864, United States
(916) 973-1792
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Sacramento, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
630 Watt Avenue, Sacramento, CA
95864, United States

Hours

Reviews

4.1
296 reviews
5 stars
211
4 stars
19
3 stars
8
2 stars
9
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with several specific employees receiving high marks for their service.

Mixed Experiences

While many reviews were positive, there were notable complaints about poor service, deceptive practices, and issues with billing and returns.

Professionalism

Several customers highlighted the professionalism and efficiency of the staff, particularly in assisting with phone upgrades and data transfers.

Store Environment

The store was often described as welcoming, but some customers reported long wait times and dissatisfaction with the handling of simple requests.
  • BP
    Barbara Purvis
    Jan 1, 2026
    5.0
    December 31 at 4 PM and were greeted by a friendly staff member (Lakeah?) immediately. This employee was exemplary in every possible way; from explaining trade in values, new phone options, using an existing phone for a teen who broke his and getting a new phone for me. She was professional, intelligent, personal, efficient, incredibly informed, and helped with new cases, protection for cameras, downloading data to new phones and more. Lovely discussions added to the experience and it felt like we were friends by the end of the purchase and set up. Thank you for such kind caring staff who treated a senior woman with grace and help. 7 stars!!!!
  • AM
    Ann Montgomery
    Nov 11, 2025
    5.0
    Dominic at Watt Avenue Verizon store was AMAZING!! He helped us with all the “little annoying issues” we had with our new phones. He was patient, courteous and upbeat! We call him our Answer Man”! Thank you ❤️
  • WM
    wayne miki
    Nov 9, 2025
    5.0
    Representative Lakea provided an excellent experience with her knowledge and welcoming attitude.
  • SS
    Shapre
    Nov 6, 2025
    5.0
    Lorena and Dominic has amazing customer service! They were very patient with me and my children. They offered them activities to keep them busy and it met a lot to me as a single mother. They were both professional and respectful. They need a raise !!!! I appreciate them both !
  • RH
    Ronald Hall
    Oct 16, 2025
    5.0
    Deron was awesome and the experience was quick and painless
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Frequently Asked Questions About Verizon

What is Victra and what products do they offer?

Victra is your local Verizon Authorized Retailer offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

Where is the Victra Verizon Authorized Retailer located in Sacramento?

It is located at 630 Watt Avenue, Sacramento, CA 95864.