Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Sacramento, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
465 reviews
5 stars
392
4 stars
16
3 stars6
2 stars5
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Courtney, Seth, and Lakea, highlighting their patience and problem-solving skills.
Billing Issues
Several reviews mentioned misleading information regarding billing and charges, with customers expressing frustration over unexpected fees and unfulfilled promises.
Mixed Experiences
While some customers had excellent experiences, others reported dissatisfaction with service quality, including unprofessional behavior and deceptive sales tactics.
Store Environment
The store's condition and organization received mixed feedback, with some customers noting it was run down or unkempt.
- KBKaitlyn BrysonJan 2, 20265.0Seth was awesome! He went out of his way to get me the best deal possible & provided a lot of fun conversation while doing so! The guys at the Verizon Midtown location work hard, know their stuff, and provide great customer service.
- SDSaber DasherDec 29, 20251.0Verizon charged me an extremely high bill for absolutely no valid reason. I simply switched to a different carrier, and out of nowhere I was hit with massive charges that were never clearly explained upfront. Apparently, Verizon has hidden policies and fees that only show up after you leave — which feels deceptive and unethical. At no point was I properly warned that changing carriers would result in such a ridiculous amount being charged. Customer service was unhelpful and gave vague explanations instead of taking responsibility. This feels like a tactic to trap customers or punish them for leaving. If you’re considering Verizon, be very careful. Read every line of fine print because they will charge you heavily and act like it’s normal. I do not recommend Verizon due to lack of transparency and unfair billing practices.
- MKMichael KleinDec 27, 20251.0Verizon is one of the worst companies to do deal with. A supervisor said she would give us a credit because they have been double charging us for 1.5 yrs. Then when I called and spoke to a supervisor, they told me only the supervisor who said she would credit us can give the credit because it is not the same Verizon. This company is terrible. Get phone or TV service somewhere else. They had sent us an email and then claimed they never sent it even though I am looking right at it. Then they claim that there were no notes about the credit. Then I spoke to supervisor. Same answer. Then another supervisor and she saw the notes and the email. They try to make you so upset that you give up. That is what they do. Do not trust them.
- SKSasha KittyDec 20, 20255.0I’ve had a great experience with Verizon. The network is reliable, coverage is strong, and my service has been consistent even in busy or remote areas. Customer support has been helpful and professional whenever I’ve needed assistance, and issues were resolved quickly. The plans are clear, and the overall quality makes it worth it. I’d definitely recommend Verizon to anyone looking for dependable service.
- AKAleksei KostritcaDec 17, 20255.0My connection was cut off and I went to this Verizon store for help. Valentina Villalpando helped me. She's a true professional. She resolved my issue quickly. She was very patient and respectful. Thank you so much! You're the best!
Frequently Asked Questions About Verizon
What products does Verizon offer at the 19th St Sacramento location?
The store offers a full range of wireless devices, including phones, tablets, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Google, and Motorola.
What are the store hours for the Verizon location at 1804 19th St, Sacramento?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 7:00 PM.
Does Verizon Sacramento 19th St location offer in-store pickup?
Yes, in-store pickup is available for orders placed with this Verizon Authorized Retailer.
What payment options are accepted at the Verizon store in Sacramento?
The store accepts American Express, Discover, Mastercard, Visa, cash, Android Pay, Apple Pay, and Samsung Pay.
Does this Verizon location offer device repair services?
No, this location does not offer service or repair services.
What languages are supported at the Verizon Sacramento 19th St store?
The store supports English and Spanish for customer service.
Can customers recycle electronics at the Verizon store on 19th St?
Yes, the store has an electronics recycling program.
Are there nearby places to grab coffee before or after visiting Verizon?
Yes, nearby coffee shops include Starbucks, Pete's Coffee.midtown, and T% Coffee + Tea, where customers can relax and enjoy a beverage.
If I'm visiting Verizon, where can I find a nearby grocery store or pharmacy?
Safeway is close by, offering grocery and pharmacy services, which is convenient for errands before or after your visit to Verizon.
Is there a nearby urgent care center close to Verizon for medical needs?
Yes, Action Urgent Care is nearby if you need medical assistance in the area during your visit.