Visit our store at Sacramento for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback indicates a significant number of customers experienced poor service, with reports of rudeness, unhelpfulness, and misinformation from staff.
Billing Issues
Multiple reviews highlighted problems with billing, including unexpected charges, misquoted prices, and issues with plan changes without customer consent.
Employee Attitude
Several customers noted that employees appeared disinterested or unfriendly, leading to a negative shopping experience.
Positive Experiences
Despite the negative feedback, some customers reported positive interactions with specific employees who provided helpful and friendly service.
A
Алмаз Тайляков
Jan 19, 2026
1.0
I need a Russian-speaking employee or someone who can tell me where to find one in the Sacramento area, so that I can better understand the terms and conditions of a family subscription to your network.
EM
Eugene Moskovskyy
Dec 13, 2025
5.0
Rick did an amazing job
AN
ana navarro
Oct 25, 2025
1.0
Terrible experience had me wait an hour for a manager all so they can tell me they had an emergency and won’t be here until 2 pls don’t be liars and tell customers you refuse to take a refund SMH waste of time and gas
YH
Yurii Haivoronskyi
Oct 24, 2025
5.0
Thank You for amazing customer service. Very polite and friendly People work here . :-)
DL
Diana Leon
Oct 1, 2025
1.0
We signed up for a plan at this Verizon store. The manager told us we would be paying $120 per month. But when the bills came, we were charged $300 per month for 3 months. When we went back to the store, they said “sorry, the manager put you on the wrong plan” and refunded us only $60. Later we also found out that he had added insurance and other things we never asked for. In the end, we lost a lot of money. This store is dishonest and just scams people