Verizon

Reviews

• VF

  Victor Flores

  Feb 9, 2026
  5.0
  Already recommended this store 3 times since my last visit, the most helpful store in Sacramento in my opinion. I’ve been to 3 this past week and Janet was the only one that was able to resolve the issue I had with my phone and phone service. She needs to be in charge as she has the best customer service we have experienced in a long time!
• RS

  rajesh sambhi

  Jan 24, 2026
  1.0
  Very slow service. We are wait 2 hours but they don’t give good service.
• MI

  Medina I

  Jan 18, 2026
  1.0
  This is not a Verizon by the way when I went there, the dude said he doesn’t take care of Verizon account wth?
• PT

  Padra T

  Jan 5, 2026
  1.0
  They tried to make me wait an hour and a half to purchase a phone that they were sold out of and have been sold out of for a long time. Rather than just Asking a quick question if I wanted the most popular phone on the market, which they are sold out of. No shits given to customer service or respect for people’s time. A simple qualifying question when I signed in is all it would’ve taken.
• JF

  Joseph Fair

  Jan 5, 2026
  1.0
  0/10 recommend. While you have Verizon, they're okay at best. Their customer service to transfer you to another carrier is beyond atrocious. I've spoken with 4 different customer service reps, not one has given proper information on how to do it. While in the store, the sales rep clearly stated that they're only there for "sales and customer service", but was unable to perform any actionable task, or assist me in transferring to another carrier. As a company I have seen absolutely no professional respect towards my situation, lacking all humanity and empathy. After many Verizon Reps have stated my phone was unlocked, it still isn't and are refusing the answer the call from my new carrier. Ivan, ext. 7242030, has also yet to email the transcription from our recorded conversation after it was repeatedly asked for. Verizon as an entity has continued to refuse to unlock my phone (completely paid off by the way), effectively preventing me from using my own property. Last I checked, preventing someone from using or accessing their property constitutes as theft. I survived 20 years without a cell phone/Verizon, and at this point I'll happily go the rest of my life without Verizon. This experience has left me with such a bad experience, I'll forever be recommending everyone away from them. Update: Jan6, two days later. Verizon has actually refused (or proven so incompetent) to unlock my phone. I strongly advise no one use Verizon, ever.

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