VCA Mueller Pet Medical Center

Reviews

• KW

  Kalina W.

  1 day ago
  2.0
  I had a devastating experience at this veterinary clinic and feel other pet owners deserve to know what happened before bringing their animals here. I brought my cat in for suspected urinary issues and was told he had a urinary blockage. I was initially quoted about $4,000 for treatment that included unblocking him and keeping him hospitalized for 48 hours. Unfortunately I could not afford that cost. After discussing options, we agreed on a reduced treatment estimate of about $1,500. What I believed I was paying for was treatment to relieve the blockage and for my cat to be monitored for at least the remainder of the day since I could not afford overnight hospitalization. Instead, the catheter was left in for about one hour. The catheter was placed around 1:00 PM, and by roughly 2:15 PM I received a call saying he was ready to go home. Anyone familiar with feline urinary blockages knows that immediate reblocking is a major risk, which is exactly what happened. My cat reblocked shortly after and ultimately had to be euthanized. What I cannot understand is how the original $4,000 estimate covered 48 hours of hospitalization, but $1,500 resulted in only about one hour of monitoring. Based on their own numbers, that pricing difference should have represented a significant amount of care time. Instead, it felt like the bare minimum was done before sending him home. I was never under the impression that my cat would receive only an hour of treatment and observation before discharge. I would have expected at least several hours of monitoring or care through the end of the business day given the amount I paid. This experience was not only heartbreaking but also extremely frustrating. When you are in a crisis situation with your pet, you trust the veterinary team to provide reasonable care and clear expectations about what treatment will actually look like. I hope this clinic reexamines how they communicate treatment plans and how partial care options are handled, because no pet owner should walk away from a situation like this feeling that their animal received only minimal care despite paying a significant amount. The veterinarian involved in my cat’s case was Dr. Jenna Ogden.
• CL

  Cate Love

  2 days ago
  5.0
  Wonderful staff so helpful and they really cared didn’t try to just charge me for every little thing.
• KL

  Kyung Jin Lee

  Feb 21, 2026
  1.0
  Just don’t go here
• DK

  dawniell kelsch

  Feb 20, 2026
  5.0
  We came here on an emergency basis. Our pug was seizing for more than an hour and we wanted some to help her cross, everywhere we called or went only would stabilize her. She was gone already but wouldn't stop seizing. We love this vet hospital.the staff ran out to get her for us.
• JM

  Joanna Martinez

  Jan 23, 2026
  4.0
  Our first encounter with this pet hospital was unfortunately to put down our beloved dog Bruce. I had called ahead of time and told them that we were coming so the reason I took off one star is because it took them quite a while to get us a room and the anticipation, knowing what we were there to do was just killer. I will say that the process itself went so smooth and everyone we encountered was great. I had to leave a review after we received a card in the mail sending their condolences and it was signed by staff members. It really meant a lot to me that they went out of their way to do this. The vet rushed out of the room after the process and I could just tell that she was hurting with us. The worst day of my life was at this hospital, but it was cushioned by some great service and some great people.

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