Business Details
About
Veterinarian Emergency ServicesVeterinariansVeterinary Specialty ServicesVeterinary Clinics & HospitalsVeterinary Information & Referral ServicesVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Mueller Pet Medical Center
7625 Freeport Blvd., Sacramento, CA
95832, United States
Hours
Reviews
3.4
261 reviews
5 stars
136
4 stars
17
3 stars
11
2 stars
15
1 star
82
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion during difficult times, especially during end-of-life decisions.
High Costs
Numerous reviews highlighted the high costs of services, with many customers feeling that they were charged excessively for treatments and procedures.
Long Wait Times
Several customers reported long wait times for emergency services, often exceeding several hours, leading to frustration.
Mixed Experiences
While some customers had positive experiences with the care provided, others reported feeling neglected or mistreated, indicating inconsistency in service quality.
Communication Issues
Customers frequently mentioned poor communication regarding treatment options and costs, leading to confusion and dissatisfaction.
- CCC4 days ago5.0I've gone to this animal hospital twice: once as an emergency, and once for essentially urgent care. Both times, the staff were incredibly kind. Everyone here is a saint, I absolutely trust them with my cat's life.
- SPSultan PopalJan 2, 20261.0DONT SORRY ME IT WILL NEVER BRING MY CAT ALIVE. As a man. This is very heartbreaking for me. If these people are animal killers and don’t reply to me saying oh I’m sorry for your loss that must be hard. You said sorry to me 10 times when I went there what should I do with your sorry? from my experience I brought my cat in and they told us that it was pretty sick even though there was nothing wrong with it when we brought it there they told us that they were going to be doing a treatment on it and then the next day we could pick it up and then when you were ready to pick it up, it was $1000 and higher, and we all had the money to pay for it. They killed our our cat without our permission with no information the way they killed it was that they euthanized and they put the cats on the freezer and labeled them so it doesn’t stink up. That’s what they told us. I hope you guys get sued. I will never forgive u.😡
- HGHope GJan 2, 20261.0Took my senior dog that has been having a lot of issues in, the nurse was extremely rude pretty much told me if I can’t afford the bills I shouldn’t have pets, made me feel less then. They don’t care about the situations it’s all about money and the ridiculous high thousands of dollars for a visit and then they still couldn’t tell me what was wrong with my dog. Terrible customer service
- ANAmeer NassarJan 1, 20261.0I took my cat in to get checked up because his stool was bloody, and he was vomiting excessively. I brought him in to the VCA, they took him in, and I had to wait 3+ hours to get a room to talk to them, which was very frustrating. Especially since I could've gone and done other things instead of waiting. Once I got a room, I had to wait another 20-30 minutes to see the Vet. They recommended some treatments, and I went ahead with doing them. I left and came back after 2+ hours. The vet tech said I was ok to go, so I picked him up and took him home. The cat carrier I use, there is a floppy outer container and a hard bottom that attaches and detaches. The bottom supports him while I carry him. When I got my cat back, I noticed that the hard top piece was on top of him. Basically he was being squished and had no support when I carried him. I have taken him to the vet multiple times and this has never happened before. To me it looks like mistreatment on their end towards him. When we got home, my cat had a bandage on his leg. I didn't know that he had a bandage on his leg or why and I wasn't told anything about it. I left it on because I assumed that it was there for a reason. The next day I was checking up on my cat, and I noticed that, on the leg with the wrap, his foot was swollen. He was walking funny and had trouble jumping. I called the Vet and after going back and forth with their team, they told me that they 'accidentally' left the bandage on and that he could potentially have damage to his foot because of it being on for so long. I took the bandage off and they told me that I need to come in as soon as possible for a 'free' checkup to his foot. Basically they were just trying to save their own ass from potential issues. If they had given him proper care, I wouldn't have been in this situation to begin with. When I was going back and forth with them, I spoke to three different people, and each person sounded very urgent and repeatedly recommended that I take him in as soon as possible. The next morning I took him in again. After they examined him, they told me that he looks fine, which was a huge relief. Overall, I am very disappointed with their service of mistreating my cat and also how they almost damaged him due to carelessness.
- MMMs. MariaDec 29, 20255.0Thank you for helping my partner and I when we found a stray who needed help. Very grateful for your kindness and understanding!
Frequently Asked Questions About VCA Mueller Pet Medical Center
What are the operating hours of VCA Mueller Pet Medical Center?
VCA Mueller Pet Medical Center operates 24 hours a day, 7 days a week, including weekends and holidays.
Where is VCA Mueller Pet Medical Center located?
It is located at 7625 Freeport Blvd., Sacramento, CA 95832, US.
What types of animals does VCA Mueller Pet Medical Center care for?
The center provides veterinary services for both cats and dogs.
What payment methods are accepted at VCA Mueller Pet Medical Center?
The center accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
What kinds of veterinary services does VCA Mueller Pet Medical Center offer?
They offer services including emergency veterinary care, chemotherapy, dentistry, diagnostics, surgery, vaccinations, pet boarding, grooming, preventive care, and more.
Is VCA Mueller Pet Medical Center accredited or affiliated with any veterinary organizations?
Yes, it is associated with the American Animal Hospital Association (AAHA) and the American Association of Feline Practitioners (AAFP).
Are there any nearby pharmacies where I can fill my pet's prescriptions?
Yes, Walgreens pharmacy is nearby where you can fill your pet's prescriptions conveniently after a visit.
What pet-related services nearby can complement my visit to VCA Mueller Pet Medical Center?
Nearby, The Pet Inn offers pet sitting, pet training, and retail pet services which you might find useful.
Are there dining options close to VCA Mueller Pet Medical Center if I need a meal?
Yes, there are several nearby restaurants including Baskin-Robbins, TOGO'S Sandwiches, IHOP, Wendy's, and Starbucks where you can grab a meal or refreshments.
What safety protocols does VCA Mueller Pet Medical Center follow?
The center has health and safety protocols based on healthcare best practices and complies with state and local regulations to ensure the safety of pets and clients.