Apple Arden Fair

3.6
1476 reviews
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Business Details

1689 Arden Way, Sacramento, CA
95815, United States
(916) 830-5610
https://www.apple.com/retail/ardenfair
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About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Arden Fair
1689 Arden Way, Sacramento, CA
95815, United States

Hours

Reviews

3.6
1,476 reviews
5 stars
725
4 stars
188
3 stars
128
2 stars
67
1 star
368

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while a few highlighted exceptional service from specific employees.

Wait Times

Numerous reviews mention long wait times for assistance, with customers expressing frustration over being ignored or having to wait excessively despite the presence of staff.

Product Issues

Several customers reported dissatisfaction with product handling, including issues with defective items and poor resolution of problems, leading to a lack of trust in the store's service.

Staff Knowledge

Many reviews criticized staff for lacking product knowledge and being unable to assist customers effectively, contributing to a negative shopping experience.
  • MH
    Marshall Harper
    Jan 5, 2026
    5.0
    Although I had to wait for an hour and a half it was well worth the wait. The employee was very knowledgeable and helpful, not only that but they actually have classes in the back of the store to help people get more acquainted with their Apple products.
  • AC
    Alan C
    Dec 30, 2025
    1.0
    Dropped off my laptop to get a repair. it's an older one so I didn't have high hopes. we confirmed a few details. About two weeks later they said they found water damage and due to the age to my device, they cannot repair it. Fair, I told them I will pick up. When I picked up, they had closed the laptop but inside there were some rattling. turns out they just half haphazardly closed it up and didn't bother screwing down everything. they also mentioned water damage, but when I look at my water indicators, they were white, and not pink/red. So I was expecting to at least get my machine back in the same state I turned it back into them, I got it back worse but at least there wasn't any permanent damage yet. If I let things loose inside, it would have probably broken my laptop even more to force me to finally get a new one.
  • AD
    Anna Daniels
    Dec 27, 2025
    1.0
    This was the only store in mall that had a lot of ppl , the rest was pretty empty
  • RO
    Rick O’neal
    Dec 12, 2025
    1.0
    Had an update for my iPhone updated everything now everything is messed up called the store and everything got worse I was told if this don’t work go to my service provider Verizon apple has very poor customer service from now on l will never update my phone again it just screws everything up 👎🏼👎🏼👎🏼👎🏼
  • CJ
    Cheyenne Jasmine
    Dec 10, 2025
    5.0
    Very helpful! They explained everything in detail and was able to repair my phone with little wait time.
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Frequently Asked Questions About Apple Arden Fair

What products can I find at Apple Arden Fair?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Arden Fair.

Where is Apple Arden Fair located?

Apple Arden Fair is located at 1689 Arden Way, Sacramento, CA 95815, United States.