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Brand Certified

Verizon

4.1
(153 reviews)

Business Details

(626) 964-7888
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Rowland Heights, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1015 Nogales St, Rowland Heights, CA
91748, United States

Hours

Reviews

4.1
153 reviews
5 stars
114
4 stars
3
3 stars
1
2 stars
2
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees like Roger and Daniel received high praise for their professionalism and patience, while others, particularly a female employee, were criticized for poor attitude and service.

Sales Experience

Several customers reported positive experiences with knowledgeable staff who helped them navigate plans and promotions, while others faced issues with misleading information and unexpected charges.

Store Management

Concerns were raised about the store's management practices, including accusations of dishonesty and poor handling of customer complaints.

Wait Times

Customers expressed frustration with long wait times and inadequate service during busy periods.

Bilingual Support

Many customers appreciated the availability of bilingual staff, which enhanced their overall experience.
  • AL
    Ailene Lee
    Jan 23, 2026
    5.0
    Wendy and Peter's service attitude is excellent, and their professional knowledge is top-notch. If the rating scale goes up to 100, I'd give them 200👍
  • JH
    J H
    Jan 5, 2026
    1.0
    Never go here!! I went to this store to get 6 phones and a watch a girl named Jury attended me (coming from San Gabriel store) she gave me temporary numbers and told me to call her when I was ready to port my numbers, about two weeks later I kept calling and texting her for about 5 days and she never responded I haded to go to the store and Roger kept telling me to come back because he was busy, finally after going for the fifth time there was someone to “help me” which he made things worse his name is Alejandro he didn’t even know how to port my numbers to Verizon and he was on his personal phone all the time attending his personal calls, I also wanted to return the watch and I never got the refund, that day I was at the store for 6 hours and left the store still with my temporary numbers I ended up calling Verizon customer service and they were able to help me also The most concerning thing to me is that I feel they charged me more than I was supposed to pay Jury and Alejandro didn’t gave me any receipts but I still have the bank transactions of what I paid so I will call Verizon customer service and try to find out if they charge me correctly and about my watch refund.
  • LL
    Lu Lu
    Dec 15, 2025
    5.0
    今年从T-Mobile改到了Verizon 体验感非常棒 店员Roger也很nice 每次都很用心的帮我 点赞👍 最近他们店里也有很多活动 大家值得拥有 hhhh
  • ZZ
    Zhao Zhaolucky26
    Dec 4, 2025
    5.0
    服务周到,耐心热情
  • IL
    icy lin
    Nov 30, 2025
    1.0
    请问Roger先生,还在吗?上星期去,一个人对人爱答不理的….

Frequently Asked Questions About Verizon

What products are available at the Verizon store in Rowland Heights?

The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the store hours for the Verizon authorized retailer in Rowland Heights?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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