Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Rowland Heights, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
143 reviews
5 stars
107
4 stars
3
3 stars1
2 stars2
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees like Roger, Daniel, and Alex received high praise for their professionalism and patience, while others were criticized for poor attitudes and lack of knowledge.
Sales Experience
Several customers reported positive experiences with sales representatives who helped them navigate plans and promotions, while others felt misled about pricing and services.
Bilingual Support
The store offers bilingual support, which many customers appreciated, especially those who spoke Mandarin.
Store Management
There are complaints about the management and practices at the store, with some customers alleging deceptive practices and poor handling of customer issues.
Wait Times
Customers expressed frustration with long wait times and inadequate service during busy periods.
- RCRoy ChungOct 24, 20255.0Alejandro, you’re awesome! Great conversations all around. Practically hung out together for over an hour, lol. Give this man a raise.
- RGRaymond GutierrezAug 8, 20251.0Never coming back here and thank God for that. ROGER IS THE WORST. LAUGHING AT THE FACT HE KNOWS NOTHING. Save your time and energy, avoid this place.
- JYJan YoungJul 29, 20255.0今天去开通了家庭套餐。接待的是Roger先生，虽然是ABC，但普通话流利，交流无障碍。而且业务熟练，服务热情。我也看了此店家的其他评语，并针对隐形收费，账单金额有异常变化提出了疑问，Roger先生也做出了详细的解释，让我心无挂碍。在此点赞👍。
- HXHannah XuJul 12, 20255.0非常感谢roger 为我开通公司账户 服务很好同样非常专业 谢谢
- KKKeatsJun 12, 20255.0The Verizon at the location of 1015 Nogales St Ste 111, Rowland Heights, CA 91748 is really good. I highly recommended Roger, he is extremely nice and knowledgeable. He is very patient with the customers. We were there and he helped us to go through all the complicated steps. He made things very smoothly. He is fluent in both mandarin and English if someone needs mandarin services. We had a great experience with Roger at this store. I highly recommend him if you need to go to Verizon.
Frequently Asked Questions About Verizon
What products are available at the Verizon store in Rowland Heights?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for the Verizon authorized retailer in Rowland Heights?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
What payment methods does the Verizon store in Rowland Heights accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store in Rowland Heights offer in-store pickup services?
Yes, in-store pickup is available at this location.
Which brands can I find at the Verizon authorized retailer in Rowland Heights?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate and Otterbox.
Where is the Verizon authorized retailer located in Rowland Heights?
It's located at 1015 Nogales St, Ste 111, Rowland Heights, CA 91748, US.
Can customers use mobile payment options at the Verizon store in Rowland Heights?
Yes, the store supports payments via mobile NFC options like Apple Pay and Samsung Pay.
Are there any dining options near the Verizon store in Rowland Heights?
Yes, nearby dining includes Little Pan (dumpling restaurant), Spicy Moment (Chinese restaurant), and Happy Family Restaurant — great spots for a meal before or after your visit.
What other mobile phone stores are near the Verizon store in Rowland Heights?
Nearby mobile phone stores include AT&T Store and Cricket Wireless Authorized Retailer, providing alternative options for wireless products and services.
What are some nearby services or shops customers can visit along with the Verizon store?
Customers can visit Amy’s Flower Designs for gifts, TaTa Hair Design for beauty services, and 99 Ranch Market for grocery shopping, all close by the Verizon store.