Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Roseville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
280 reviews
5 stars
140
4 stars
38
3 stars
21
2 stars
10
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praised helpful staff while others reported rude and unprofessional behavior.
Sales Practices
Several reviews indicated concerns about misleading sales practices and unexpected charges, leading to feelings of being scammed.
Staff Knowledge
Customers expressed frustration with staff knowledge and training, citing inconsistent information and lack of assistance with technical issues.
Wait Times
Many customers reported long wait times and inefficient service, leading to dissatisfaction with the overall experience.
Positive Experiences
Despite negative feedback, some customers highlighted positive interactions with specific staff members who provided excellent service.
- KKKaylee kaku1 day ago1.0I went there to upgrade my phone and I told the person that I had an offer on the phone that wasn’t an online offer. He told me that he had two offers and printed them out and they were not the offer on the app he end up telling me he can’t help me and I might as well just order it online. I knew he was wrong so I went to another Verizon in Lincoln and I had no problem and I got my new phone.. I can’t stand lazy people that don’t do their job.
- GSGurjeet Singh3 days ago1.0This store is a scam. They added lines to my account without my knowledge. I opened 2 lines to my account with Owen and he added another line without my permission. I look at my bill and I am getting charged for a third one. I come back to the store they say to wait for him because he is off. Don't come here. Go to Citrus Heights store.
- ASAmy SmileyNov 16, 20255.0Phenomenal service from Owen!! He was able to take care of everything that needed fixing and quickly! Highly recommend!
- RRRachelleNov 15, 20255.0I read reviews before coming and was hesitant. The manager Doug greeted me right away and had an associate Cody help me. Cody literally spent hours helping me in an extremely difficult situation, I thought I didn't have my license- was flagged for fraud- when I had it the whole time. Cody spent 3 hours with me to help me to transfer service to Verizon because I had no working phone, making zero commission from a sale and without a break. Cody was calm, had patience and knew what he was doing. If you end up at this Verizon id appreciate it if you asked for Cody!!
- LHLinda HumpreyNov 7, 20251.0I’ve been with Verizon for a long time and always came to this store because the people here used to be great. Michael and Stephanie always helped us out and were super nice, but it looks like there’s all new staff now and honestly, it’s not the same anymore. A little over a month ago, I came in after getting texts about a “Free iPhone 17 upgrade.” When I got there, the guy (Owen) said my trade-in was only worth $140, which already felt like a letdown. Then he told me I could get a “better deal” if I added another line that was supposedly free. I told him we didn’t need another line we have no use for it and just wanted to do a normal upgrade. He said okay. Then my bill came, and it was way higher than usual. I looked closer and saw they added another line anyway. I was so upset. I called customer service, spent forever on the phone, and they told me it was fixed and that I’d get a credit. They disconnected the extra line, but the credit never came. When I called back, they told me to go back to the same store which honestly was the last thing I wanted to do after all that. After all the back and forth, I just gave up and switched to T-Mobile. They gave us a better deal and were way more honest about everything. I never thought I’d say this, but Verizon has really gone downhill. It’s sad because I’ve been a loyal customer for years, and this store used to be one of the good ones. Not anymore.
Frequently Asked Questions About Verizon
What products and brands does Verizon Roseville offer?
Verizon Roseville offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon in Roseville?
The Verizon store in Roseville is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
What services does Verizon Roseville provide?
They provide mobile plans, wireless internet plans, voice plans, and business mobile devices including cell phones, hotspots, tablets, and laptops.
What convenient shopping options are available at Verizon Roseville?
You can shop online with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas. You can also schedule in-store appointments for convenience.
How can I schedule an appointment at Verizon Roseville?
You can schedule an in-store appointment via their website or through the My Verizon app available in the App Store.
What payment methods are accepted at Verizon Roseville?
Verizon accepts checks, debit cards, and mobile NFC payments. They do not require cash only transactions.
How can nearby places like Strings Italian Cafe enhance my visit to Verizon Roseville?
After a visit to Verizon, you can enjoy a meal at Strings Italian Cafe, which offers authentic Italian cuisine nearby, making it convenient to combine shopping and dining experiences.
What nearby beauty and wellness options are close to Verizon Roseville?
Nearby beauty and wellness options include Lovely Lashes and Tans for tanning, Iconiq Day Spa for massages and spa treatments, and Raquel's Skincare & Microblading Brow Design for skin care and beauty services.
Are there dining options near Verizon Roseville for breakfast or brunch?
Yes, for breakfast or brunch near Verizon, you can visit Peg's Glorified Ham n' Eggs or Marios Early Toast, both offering excellent morning meals within walking distance.
What are some nearby service-oriented businesses I might find useful when visiting Verizon?
Nearby service businesses include Xtechs Computer Repair for electronics service, RushMyPassport at FedEx Office for passport and visa needs, and Delicate Touch chiropractic for health care services.