Apple Roseville

3.4
1023 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Roseville
1151 Galleria Boulevard, Roseville, CA
95678, United States

Hours

Reviews

3.4
1,023 reviews
5 stars
465
4 stars
134
3 stars
63
2 stars
54
1 star
307

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Customers frequently reported long wait times for appointments and service, often exceeding 30 minutes.

Customer Service Issues

Many reviews highlighted poor customer service, including rude staff and lack of assistance during busy periods.

Mixed Staff Experiences

While some employees received praise for their helpfulness and knowledge, others were criticized for being unprofessional and dismissive.

Appointment Confusion

Customers expressed frustration over appointment scheduling and check-in processes, leading to confusion and wasted time.

Product Knowledge

Some staff demonstrated excellent product knowledge and provided helpful advice, enhancing the shopping experience for certain customers.
  • BV
    Brendan VanBibber
    3 days ago
    5.0
    Extremely child safe and conscious store, they have learning sessions where they draw emojis and no one showed up today but instead of taking a break since no one showed up the extremely kid employee noticed my son and me weren’t doing anything while my mom was getting a new phone and asked if he would like to join the drawing session no one showed up for, my son ha
  • KR
    Kris Reddell
    6 days ago
    1.0
    I came into store to ask questions about it in terms of the new pro 3’s. The person helping said I could try them on for fit. I waited > 15” and he kept apologizing that he was informed they were somewhere on in the store, but he did not no who had them. Several apologies later he suggested I come back another time if that was ok. I love Apple products. The stores have significantly declined with there service model.
  • FB
    F B
    Nov 12, 2025
    5.0
    Big thanks to AJ for helping me transfer my photos and files between two phones and unpair an Apple Watch. The process was pretty tedious, but AJ was incredibly patient and kind. He clearly knows his stuff — while waiting for updates or downloads, he would give me an estimate of how long it would take, assist other customers, and return right on time. Next time I need help, I hope AJ is the one there to assist again!
  • LA
    LEONA AHMAD
    Oct 27, 2025
    1.0
    The staff is absolutely ridiculous. not even trained enough to be there, wasting my time. To top it off, I got an Apple Pencil that’s not compatible with my iPad. This is very upsetting and frustrating. It’s very basic, and I can’t understand why this would have happened. Advice make sure to check Everything you buy before you leave.
  • RS
    Ravenne Shareef
    Oct 15, 2025
    1.0
    They bait and switch customers here. I had made an appointment to repair my battery and asked if my phone would be eligible for apple care after being repaired. I was debating trading the phone in instead of repairing the battery. However they told me I would be eligible for apple one care, so I went ahead with repairing the battery. After picking my phone up, they told me I actually wasn’t eligible but could still trade my phone in if I wanted. I would have just traded the phone in instead of paying $100, if they had gave me the right information.

Frequently Asked Questions About Apple Roseville

What products can I find at Apple Roseville?

Apple Roseville offers iPhones, Macs, Apple Watches, iPads, and more Apple products.

Does Apple Roseville provide technical support?

Yes, you can get technical support at the Genius Bar inside Apple Roseville.