Best Buy

Reviews

• DS

  Danica Skatchkov

  Mar 31, 2026
  5.0
  Xavier was absolutely amazing! He was patient, calm, and explained everything in a way that was clear and easy to understand. He really took the time to help us find the perfect home theater setup without making us feel rushed or pressured. You can tell he genuinely cares about helping customers make the right choice. We had such a great experience because of him. Highly recommend asking for Xavier if you need help!
• NM

  Noah Molen

  Mar 28, 2026
  5.0
  Came by to get some help with my iPad cause the Apple Store said it would be a 2 hour wait. Mark here at Best Buy got me taken care of in 10 minutes! The man!
• KK

  Kyoko_Me

  Mar 27, 2026
  5.0
  Curly haired guy showed me right to the card readers and gave me an excellent recommendation. He was genuine, helpful, and fast! I was only in store like 3 minutes it was awesome as I was in a rush.
• TB

  T B

  Mar 20, 2026
  1.0
  Store manager- Nicole I had a very disappointing experience at the Roseville Best Buy store, specifically with Geek Squad and store management. I visited on March 17, 2026, regarding my Lenovo Legion laptop, which had physical damage and OS issues. I have the Best Buy Total membership, which I was told would cover accidental damage. However, I was informed the repair would take 3–4 weeks and that I would have to pay around $100 for shipping — which was unexpected. As a healthcare professional, I rely on my laptop daily, and no alternative solution or temporary support was offered. Because of this, I was forced to purchase a second laptop the very next day just to continue my work. When I returned on March 18 to proceed with service, the situation got worse. The customer service representative (no name badge) was dismissive and unprofessional. The store manager, Nicole, was even more concerning — she made assumptions about how the damage occurred (claiming I dropped the laptop), then backtracked when questioned. The entire interaction felt accusatory and disrespectful. Overall, I received unclear information about my coverage, unexpected charges, and extremely poor customer service. This is not the level of service I expected after purchasing a premium membership like Best Buy Total. I hope Best Buy reviews how this store handles customers, especially when it comes to communication, professionalism, and honoring the expectations set at the time of purchase.
• JR

  Jennifer Ross

  Mar 18, 2026
  5.0
  I stopped by Best Buy on Sunday looking for a higher‑end camera after an online purchase didn’t work out. I expected either no help or too much—but then I met Max. He was fantastic. As a beginner, I appreciated how clearly he explained different camera features and even demonstrated a macro lens so I could see the difference myself. His knowledge, patience, and genuine effort made all the difference. Honestly, without Max, Best Buy wouldn’t have made a sale that day. Management should be proud to have him. Thanks, Max!

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