Geek Squad

Reviews

• RC

  ruby cacchione

  Dec 22, 2025
  1.0
  This place was ridiculous. I made an appointment through my apple support app to get my screen fixed and they told me that it was not going to be able to be finished before they close and asked me to comeback in two days at a later time than the time than i arrived for an appointment? I drove to two different locations making an hour of driving away from my house for both of them to turn me away and tell me they could not replace the screen in one day. Before driving to the second location i called to verify technician was there and they told me if the appointment is available i will be able to leave that day with a new screen. Don’t waste your time and if you are making an appointment through apple care just save your time and go to apple so you can avoid Geek Squads excuses.
• MP

  Margaret Perez

  Oct 25, 2025
  5.0
  I would like to thank Matthew in the Service Repair Department for being patient and kind while trying to fix my Samsun cell phone. He finally succeeded and no more pop-ups. Matthew was the only one on duty, so he rotated customers, trying to fix their problem. So nice to each and every person that he interacted with. Thank you Matthew, at Bestbuy on Tyler, Riverside. Again thank you. Margaret Perez
• JW

  Jennifer Wilson

  May 8, 2024
  1.0
  Our television stopped working so we called Best Buy Geek Squad Riverside to come out and take a look at the TV. Mark came out to take a look and said the TV needed 2 parts and he would order the parts and give us a call once the parts were in. A week went by with no call from Mark, then another week went by, and still no call from Mark. Finally, at the end of the second week, we decided to call Best Buy and they said the parts were in and then we were given another scheduled date for Mark to come back out. On the day of the appointment, We waited for 4 hours and Mark never showed. We finally called Best Buy who stated Mark was on his way but running behind, and asked if we would wait another 30 minutes. That 30 minutes turned into an hour and Mark never showed. So we called Best Buy back and the representative tried contacting Mark again but she was unsuccessful. During our call with the representative she received word that only 1 part came in so that is why our appointment had been canceled and rescheduled. Originally we were informed that both parts were in. So our entire day was hijacked because we had no choice but to wait for the technician Mark who never showed, and our appointment was cancelled without our knowledge. We did ask for our call to be escalated so that we can get this matter resolved with a supervisor. We spoke with Leidi who assured us that she is sending our concerns over to a supervisor who will email us back within 48 hours. We never received any email. The day of the reschedule appointment comes and we call Best Buy first thing in the morning to find out what tie they will arrive and again the representative has no answers for us. We are then transferred to Elisabeth who states the second part that we need for our TV should be in today and when it arrives they will call us. Needless to say our entire experience has been terrible across a timeline of over a month that we have been attempting to get our TV fixed through Best Buy Geek Squad. We have been lied to, and strung along, and the service has been the worst we've ever experienced. And we have also requested a refund from the initial service visit that was never followed up on by the Geek Squad. I would not recommend the Best Buy Geek Squad to anyone, ever!
• AM

  Anthony Mosqueda

  Feb 11, 2022
  5.0
  Great service

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