Best Buy

Reviews

• KK

  Kevin

  Feb 28, 2026
  5.0
  Went to get my mom's lap top from the Geek squad and they were able to clean it
• TW

  Tavin Wallack

  Feb 19, 2026
  5.0
  Mister Hamza gave great service. Answered every question. Found what I was looking for. Great store
• TC

  Tressie Cook

  Feb 11, 2026
  5.0
  Service was amazing
• JJ

  Jacqueline Jones

  Jan 27, 2026
  1.0
  We brought my 78 year old mother a new refrigerator back in July of 2023 and purchased the three year extended warranty. (Geek squad) Our refrigerator needed repairs and she’s hasn’t had a refrigerator for over 3 weeks. Filing a repair claim and the process has been the worst customer experience! It took three weeks for geek squad to get the parts and one of three appointments was canceled on the day of. We had to use PTO for that day! After fixing the repairs the technician found another issue. We now have to go through Assurant. ( Third party) My husband scheduled an appointment with the third party vendor 1/24 and they never showed! I immediately went to Best Buy in Moreno Valley on Saturday 1/24 and spoke with a manager. There wasn’t much that could he done. He was able to get a hold of the manager for geek squad inland empire and let him know he’d reached out to us directly. He emailed us a form for part credit of the food that spoiled that same day. I waited for a call on Monday. No call This will be now week 4 without having a refrigerator and have to wait for a third party vendor to diagnose the issue that geek squad couldn’t fix. We will never purchase any appliances with Best Buy again! Geek squad warranty has been a horrible process. I’ve felt helpless in resolving our ongoing issue. I already copied and pasted my review to Best Buy on Facebook. Work Order Number: 112210666
• JC

  Jaime Blaise Cadegan

  Jan 18, 2026
  1.0
  About a year or so ago, I purchased a service agreement from Best Buy for the installation of my screen protectors from Zagg should they get broken. Now, the Zagg warranty from Zagg is always honored, but the service agreement cost over and above the price of the screen protector, and was a SERVICE contract allowing me to have the Geek Squad put on the protector. Suddenly, last week, I was told that when I needed the service, it cost $7.99 now because Best Buy changed its policy. They deleted all of the information about the service contract from their website and their internal systems, and are gaslighting me about ever having had it. I have a receipt. While I was standing there, another customer came up with the same service contract, and they told her that she no longer had it. The manager of the Geek Squad acted like she had no idea what I was talking about--that, of course, they could change their policy. She told me to contact corporate. I did. The agent said my service agreement didn't exist. I have a receipt! I asked to speak to a supervisor, and he said no, I wasn't speaking to anyone else -- just go to the store (you know, the one who sent me to corporate). I filed a BBB complaint, and Best Buy's first response was to offer a $50 gift card so I could repurchase the $59.99 screen protector. I explained again that it wasn't the problem and refused it. I then told her that nothing was acceptable but honoring the agreement, including that I didn't want them to refund the cost of the service contract. Her response was to refund the cost of the service contract even though I SPECIFICALLY said I did not want that -- I wanted my free installations for life. Is this even legal? Can they just cancel my service contract and no longer honor it? I intend to dispute the refund with my credit card company. They shouldn't be allowed to weasel out of contracts they sold, and we bought in good faith. If they happen to do so, I will update this review, but for now, I'm a very unhappy customer! Even if it IS legal, it stinks, and I don't recommend doing business with them.