Best Buy

Reviews

• HM

  Hillary Muchika

  3 days ago
  5.0
  Exceptional customer care i highly recommend
• SP

  SHELLEY POTTER

  4 days ago
  4.0
  It was good they were helpful and nice
• AM

  Alice Mercer

  Mar 17, 2026
  3.0
  I got a TCL TV from my and it's messing up on me they told me to go through TCL for a warranty and I've been emailing back and fourth for a little more than a quarter of the year. Besides that they're all right
• RG

  Raymond Garcia

  Mar 7, 2026
  1.0
  Was greeted by security on the way in, asked what I was looking for I responded audio he responded with the directions cool proceeded to electronics and could not find what I was looking for and asked for help I was told everyone on the floor was busy long story short 20 mins go by no help as i was walking out then someone tried to assist me too late u lost a customer not that a big company like this cares
• ME

  Michael Evans

  Feb 23, 2026
  1.0
  Purchased Open Box item in Excellent Condition online direct from BB. These items are supposed to arrive complete in original packaging in essentially Like New condition. Item arrived with "inspected by" tape minus a cord and damaged. Called customer service and they said the item could be returned at any BB and a Excellent condition open box would be shipped to me. This isn't true. The manager and 2 staff members sent me another 40 minutes down the road to Yorba Linda to exchange the item directly for a Excellent condition item there. This is the only way to do an open box exchange. When I arrived the "Excellent Condition"item was fair at best. It was loose in a box wrapped in saran wrap. Scuffed and dinged. I talked the guy into giving me the cord I needed. He said he always tells people to never buy open box online. Only buy direct from a store where you can inspect it first. Apparently their inspectors are trash universally. This after no fewer than 2 managers and 4 staff members across 2 different Best Buy stores have enthusiastically recommended Open Box items to me. Supremely disappointed in wasting 3 hours of my day driving around for nothing.