Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Riverbank, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
410 reviews
5 stars
368
4 stars
15
3 stars6
2 stars3
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Kameron, Deanna, and Saul.
Sales Experience
Several reviews highlighted positive experiences with phone upgrades and purchases, noting that staff provided clear information without pressure to upsell.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, including issues with transparency in pricing and unhelpful service during problem resolution.
Store Environment
The store was generally described as welcoming and professional, although there were mentions of long wait times and some disorganization.
- AZArmando Zarate5 days ago1.0DO NOT DO BUSINESS HERE!! Salesperson Tim, Manager Kameron, and regional manager Anthony are scamming cowards!! When my wife and I went in, they offered us an amazing deal, 5 lines for $50 under a business account! It took Tim FOUR (4) whole days to get all our numbers on the service, during that time none of our phones were working. On the 5th day, my wife wanted to port out our numbers and switch to another carrier. We received a bill estimate of almost FOUR HUNDRED DOLLARS (~$375) when we were told the first bill would be around $200 and then monthly around $70 after taxes and fees. Tim told us Verizon had a 30-day guarantee, where if we did not like the service we could port out at absolutely NO cost. This was Tim’s first lie! Tim convinced us to keep our service for at least two more weeks, as the bill estimate would adjust down to what they (salesperson Tim and his Manager Kameron) promised. It never did! Before and after porting out, we confirmed with Tim that we would not be charged, but then we got a bill for $85 (MORE THAN A MONTHS WORTH OF SERVICE) after being falsely convinced to stay with their service!! After WEEKS of back and forth (all documented), being ignored by Tim, Kameron, and their regional manager Anthony, I finally paid the outrageous bill. It’s not a lot of money, but it’s the principle. They told us and promised us one thing, and never delivered! SCAMMERS!! They said whatever they could to get the business and when we needed help solving this, they passed us around and stopped responding. We could see that our messages were being read, but no response. Please do not do business with them unless you want your bill to fluctuate and not be what they promised. They’re a joke, beware!
- LRLilian RDec 30, 20251.0GARBAGE CUSTOMER SERVICE. IT TOOK THE LADY AT LEAST 15 MINS JUST TO ACKNOWLEDGE OUR PRESENCE. THEY NEVER PICK UP THEIR PHONES. I THINK CORPORATE NEEDS TO PAY THEM A VISIT.
- LCLorena CostelloDec 9, 20255.0Only went in to check about an upgrade and to get information. But Kameron was awesome! So helpful and knowledgeable, I ended up coming out with an upgrade and fixing my plans. Thanks Kameron i appreciate the help!!
- KLKym LackeyDec 8, 20255.0Kameron was awesome to work with. He was patient and answered in detail all the questions we had regarding our bill and our new phones. We will definitely be back to deal with the team that is working in the Riverbank store. Thank you again for great customer service and your time you spent with us.
- SJSusan JohnsonDec 8, 20255.0The girl helping me was very patient, and very knowledgeable. That's a plus for Verizon. Compared to other stores.
Frequently Asked Questions About Verizon
What products does Verizon in Riverbank, CA offer?
Verizon in Riverbank offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Apple, Samsung, and Motorola.
What are the store hours for Verizon in Riverbank?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Verizon in Riverbank support in-store pickup?
Yes, Verizon offers in-store pickup service for convenient order collection.
What payment methods are accepted at Verizon in Riverbank?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I contact Verizon Riverbank by email?
Yes, you can reach them via email at Info@victra.com.
What languages are supported by Verizon in Riverbank?
The store supports both English and Spanish languages.
Is there free Wi-Fi available at Verizon Riverbank?
Yes, Verizon provides free Wi-Fi access within the store.
Which nearby restaurants can I visit before or after shopping at Verizon Riverbank?
Nearby restaurants include Togo's Sandwich Shop, Red Robin Gourmet Burgers, Farmer Boys, Applebee's Grill + Bar, El Pollo Loco, and L&L Hawaiian Barbecue, perfect for grabbing a meal around your visit.
What nearby stores are available for additional shopping near Verizon Riverbank?
You can visit nearby stores such as Men’s Wearhouse for clothing, Ulta Beauty for cosmetics, Mattress Firm and Sleep Train Mattress Center for furniture, and GameStop for video games and toys.
What other services and businesses are located near Verizon Riverbank?
Nearby services include dental clinics like Dr. Minal Desai and Crossroads Dental Group, financial services at OneMain Financial and H&R Block, as well as automotive services such as Mister Car Wash and America’s Tire.