Verizon

Reviews

• VO

  Victoria Orellana

  2 days ago
  1.0
  Jason helped me with the purchase of two new 17s. He messed up the device upgrade on one of my lines and now I’m not receiving the credit that I verified with him multiple times that I would receive. What I headache I’ve been through. Completely disappointed in this establishment. I haven’t had issues with Verizon until now.
• JL

  Jillian Lara

  Feb 17, 2026
  5.0
  I had a wonderful experience working with Alexia at Verizon. She made the process of joining Verizon easy and enjoyable from start to finish. Any small issues that came up were handled immediately and efficiently, which made the entire experience stress-free. Alexia was consistently kind, professional, and attentive every time we worked with her. She made sure we were fully taken care of and never once treated us with anything less than complete professionalism. Excellent customer service all around — we truly appreciated her help! Because of her I'll be returning to this store.
• YM

  Yvonne Moralez

  Feb 16, 2026
  1.0
  I took my Son there to fix his phone due to the phone got wet and the screen went out so we ordered a new phone and went down there February 16…. Well our wait was 1 hour only 4 customers in bldg…. When we saw the one service tech he said we would have to go to Apple to get our QR code???? WTH…. We left!!! We ended up at Verizon at Victoria Gardens and they fixed it with no problem and waited 15 min…. REDLANDS VERIZON SUCKS
• JC

  Jay C

  Feb 1, 2026
  1.0
  I am writing to report an unprofessional experience when calling a Verizon Wireless location that I found on Google and which was clearly listed as the Redlands location. I was calling to inquire about purchasing a phone and was not calling the wrong location. The individual who answered, identifying himself as Michael, laughed and stated that I had reached the wrong location in New Mexico. I called back multiple times to verify, and the same individual answered and repeated the behavior, laughing in the background each time. This interaction did not appear legitimate, was unprofessional, and reflects poorly on Verizon’s customer service standards. I am requesting that this incident be reviewed. 27512 W Lugonia Ave Ste C, D & E, Redlands, CA 92374
• CG

  Cyn Gutt

  Jan 29, 2026
  1.0
  I placed a pick up order to this location for a cellphone. The following day Sonia contacted me to try and sell me the same phone. I kept calling Verizon customer service and the store and the phone wasn’t there. So now come to find out the cell phone had been at the store the entire time and I was never notified to pick it up and now the order is cancelled!!! I am livid!!!!

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