Verizon

3.7
944 reviews
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Business Details

1094 Hilltop Dr, Redding, CA
96003, United States
(530) 221-1008
https://www.verizon.com/stores/details/california/redding/redding-hilltop-1233222
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Redding for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1094 Hilltop Dr, Redding, CA
96003, United States

Hours

Reviews

3.6
609 reviews
5 stars
279
4 stars
88
3 stars
74
2 stars
42
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported rude and unprofessional behavior.

Wait Times

Long wait times were frequently mentioned, with customers expressing frustration over delays and lack of assistance.

Billing Issues

Numerous complaints about billing inconsistencies and unexpected charges, leading to dissatisfaction among customers.

Staff Knowledge

While some staff were noted for their knowledge and helpfulness, others were criticized for lack of expertise and inability to resolve issues.
  • MR
    Maria Russell
    Dec 22, 2025
    5.0
    Allison was wonderful. She went over and above to help me with my questions and even got me better services for less money.
  • SF
    Susie Fitzgerald
    Dec 17, 2025
    5.0
    I dropped my Mom off at the front door and proceeded across the parking lot to Starbucks and then back to park the car. I returned to Verizon within ten minutes. When I walked into the store, a store associate named Braden was politely engaging my Mom. He had already completely resolved her phone issue in less than ten minutes. I was very impressed with his kindness to my Mom, his professionalism, skills and knowledge. Great experience! Thank you, Braden! And thank you for how you treated my Mom!
  • CM
    Corina Loving Mills
    Dec 10, 2025
    5.0
    The wait was minimal. Staff were very friendly and helpful. It was a great experience.
  • MM
    Mark McGowan
    Nov 30, 2025
    1.0
    Avoid this place at all cost. I was told by knowledgeable people that this "corporate" office could look up info on an account with VERY recently closed lines. Basic info, like which card was listed in autopay..etc.. All they would say is that I would be mailed a final statement, and if I had more questions, I would have to call customer service. Save yourself a headache and just go to the smaller, much more friendly store on Cypress.
  • LL
    L
    Nov 27, 2025
    1.0
    Worst service EVER. They rope you into a contract and promise you the moon. Get ready for your bill to keep going up! My bill in the last year and a half has never been consistent. I am paying 92 per month when they promised a lower rate! Furious!!
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Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Redding?

The Verizon store in Redding is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.

Which 5G smartphones are available at the Verizon Redding store?

The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.