Feedback indicates a significant decline in customer service, with reports of rudeness and poor communication from front desk staff.
Compassionate Care
Many reviews highlight the compassionate and caring nature of the veterinarians and staff, especially during difficult times.
High Costs
Customers frequently mention high prices for services, with some feeling pressured into unnecessary upsells.
Mixed Experiences
While some customers have had positive experiences, others report dissatisfaction with the quality of care and service over time.
Staff Competence
Several reviews praise the knowledge and professionalism of the veterinarians, particularly Dr. Johnson and Dr. Faith.
FM
Felicia Mcguire
Oct 9, 2025
1.0
Never will go back here again we called them and told them our dog just had a seizure and she needs to get looked at they just said oh sorry take her to emergency or just watch her and we have an appointment on Monday like really so we went to a different place never will go back they don’t care!. We found another place and take her in right away!. So if your dog is sick and needs to get looked at good luck on this place they will make u wait or say take them to emergency!. What a waste of time!.
JR
Jeffery Robinson
Sep 15, 2020
4.0
That's where we've been taking
Susy for years
TT
Tom Tapken
Oct 2, 2019
4.0
Absolute professionals,
MS
Mary Stroube
May 8, 2018
5.0
Dr. Johnson has treated my animals for a number of years. She is so thorough but appreciates cost as well. She's also just as good with the pet parents as she is with the pets. I trust her judgment completely. My pets feel very at ease with her. The staff are all pet lovers and very helpful. The facility is bright and clean.
KB
kristina bathel
Feb 27, 2018
1.0
Horrible customer service. The vet may be the best ever but I'll never take any of my pets here. Apparently if i want any information about cost regarding specific lab work I need to pay $60 to see the vet. I ended up calling another vet for the info I needed (cost $0).
Frequently Asked Questions About VCA Mather Animal Medical Center
What types of animals does VCA Mather Animal Medical Center treat?
VCA Mather Animal Medical Center primarily treats cats and dogs.
What are the operating hours of VCA Mather Animal Medical Center?
The center is open Monday through Friday from 8:00 AM to 6:00 PM and closed on Saturdays and Sundays.
What services does VCA Mather Animal Medical Center offer?
Services include advanced care, allergy and skin care, dentistry, diagnostics, nutrition, radiology, lab and pharmacy, parasite control, pet boarding, wellness exams, vaccinations, and more.
What payment methods are accepted at VCA Mather Animal Medical Center?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Where is VCA Mather Animal Medical Center located?
It is located at 3348 Mather Field Road, Rancho Cordova, CA 95670, USA.
Are there any health and safety protocols at VCA Mather Animal Medical Center?
Yes, they follow health and safety protocols based on best practices and state and local regulations.
Where can I find more information about the services offered at VCA Mather Animal Medical Center?
You can visit their service information page at https://vcahospitals.com/mather/services.
What nearby restaurants can I visit before or after my appointment at VCA Mather Animal Medical Center?
Nearby restaurants include Pad Thai Bistro, Little Buddha Thai Bistro, Fusion Boba and Sandwiches, and Back To the 80's theme restaurant.
Are there fitness or wellness centers near VCA Mather Animal Medical Center?
Yes, places like Elite World Warriors martial arts club, Sampson12 gym, and GRIT Performance Physical Therapy are nearby for fitness and wellness needs.
What nearby services or shops can I visit around VCA Mather Animal Medical Center?
Nearby you can find Mather Field Dental, Pete's Barber Shop, Fresh Car Spa Center, and Metro by T-Mobile for various personal and automotive services.