Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Ramona, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Nick, Irvin, and Maria.
Sales Experience
Several reviews mentioned issues with transparency in pricing and unexpected charges after upgrades, leading to dissatisfaction among some customers.
Efficiency
Customers appreciated the quick service and ability to resolve issues promptly, although there were instances of long wait times.
Product Knowledge
Staff members were frequently noted for their expertise in products and services, helping customers make informed decisions.
Mixed Experiences
While many reviews were positive, there were notable complaints about specific employees and inconsistent service quality.
DB
Dr. Mansi & Jon Block
Jan 30, 2026
5.0
Irvin gave excellent service. Provided me with very useful insight and recommendations to solve my phone issues.
TL
Tammie Lockard
Jan 29, 2026
5.0
I needed help with that quick fix on my phone and IRVIN helped me with that with no problem and Nick Was very helpful also!!
GS
Glenda Snell
Jan 22, 2026
5.0
I have used my Verizon store for both purchases and trouble shooting. Thanks you for the excellent customer service and products I needed.
BG
Brandon Grassilli
Jan 9, 2026
5.0
I have been going to this location for over a decade. The employees are always nice and helpful. They know what to do and always solve my problems and answer my questions. THEY are the ones that help you navigate the difficulties that corporations like wireless carries cause.
MM
MrsKaren
Jan 3, 2026
5.0
I went into the Ramona Verizon store. Irvin was with a customer, mentioned he would be right with me.
I was helped with in 5 minutes. Irvin helped me with the issue I had and was very kind and helpful
Thank you