Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Ramona, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
301 reviews
5 stars
241
4 stars
20
3 stars
7
2 stars
6
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise while others were criticized for being unhelpful or rude.
Knowledgeable Staff
Several customers highlighted the staff's knowledge and ability to assist with technical issues and plan changes.
Sales Practices
Concerns raised about misleading sales tactics and unexpected charges after upgrades, leading to dissatisfaction.
Efficiency
Many customers appreciated the quick and efficient service, with several noting minimal wait times.
Positive Experiences
Numerous reviews mentioned positive experiences with specific employees, particularly Nick and Oscar, who were noted for their helpfulness.
- JDJaco DavisSep 2, 20255.0Got me what I need quick and easy
- DWDave WyattAug 25, 20255.0Jacob was an incredible wealth of information and help to both my wife and I as we were setting up a new phone
- CBCori BrownJul 5, 20255.0The store was busy each time I visited, but I. received and was grateful for the kind attention and professional guidance every time.
- LLLara Lockwood (Lara L.)Jun 24, 20251.0I arrived at this store on Sunday with my boyfriend to purchase home internet, specifically the 5G Ultimate package because it includes a wifi extender. As soon as I walked in the store, I noticed an employee helping another customer. No acknowledge we had entered the store. We waited 20 mins, decided we could come back in an hour, and did just that. Second time walking in the store, an employee named Kole told us he had to clock in and would help. I am a professional who works full-time. I knew exactly what I wanted, with sufficient funds and credit. This employee ran my name and asked what phone number was associated with my account. I informed him I haven't had a Verizon account for 20 years, do not know or need that number to proceed, and asked him to complete the purchase. He tried a second time. He entered all of my information twice to be told I needed some phone number I had for less than a year 20 years ago, after wasting 45 mins. We drove to the Poway store and received even worse customer service. Do not go to this store. Do not have Kole help you if you have to go to the Ramona store.
- JMJames MJun 16, 20251.0Bait and Switch tactics at its WORST. We went in to the Ramona Verizon store to inquire about possible upgrade to one of our phones. While there Armando S explained that we were eligible for free new iPhone 16, free Apple Watch and free iPad. We said OK and did that and made the appropriate plan updates to get those. Next bill comes and we are hit with over $500 in bogus charges that took over a week to get sorted out before a refund was issued. Next our bill shows we are being charged monthly payments for all three new devices that total more than $2000. Armando did NOT explain that this would be the case and was clearly only interested in getting us to sign off on a new plan that was clearly fraudulent and false advertising. Do not go to this store unless you want to get lied to and ripped off.
Frequently Asked Questions About Verizon
What products does Verizon Victra in Ramona offer?
Verizon Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the operating hours of Verizon Victra at 1530 Main Street?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 7:00 PM.
What payment options are accepted at Verizon Victra in Ramona?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon Victra in Ramona offer in-store pickup?
Yes, in-store pickup is available for customers.
Can I recycle old electronics at Verizon Victra in Ramona?
Yes, Verizon Victra offers electronics recycling services.
What brands are available at Verizon Victra in Ramona?
The store carries brands including Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and more.
How can I schedule or manage my Verizon account for services at Victra in Ramona?
You can use the My Verizon app, available on the Apple App Store, or visit the quick link URL provided by the store.
Are there any food options near Verizon Victra in Ramona?
Yes, Salsa Mexican Food and McDonald's are nearby, offering convenient dining options before or after your visit.
What nearby services can help with home security or internet needs?
SmarterHome.ai provides home security and compares local internet deals, making it a convenient stop near Verizon Victra.
Which nearby places can be useful for everyday errands around Verizon Victra?
Nearby, you can find Western Union for money transfers, Ballpark Printing for printing services, and N.B.T. Laundromat for laundry needs.