Best Buy

Reviews

• MF

  Matthania Foris

  Aug 21, 2026
  1.0
  A terrible experience from beginning to end , I deeply regret this purchase I honestly do not even know where to begin.I deeply regret purchasing this Samsung WF45B6300AP/US front load washer from Best Buy. I purchased it on December 26, 2025, and had it delivered in March 2026 because I was moving. I clearly requested that my washer and dryer be stacked. The employee sold me the installation service but never informed me that I also needed to purchase a stacking kit\. She also failed to include the removal of my old appliances in the order. As a result, the delivery team refused to install or connect the new appliances and would not take the old ones away. Best Buy later confirmed that the employee had made several mistakes. Their solution was to refund the installation fee I had paid and provide me with the required stacking kit As if that were not enough, the shipping bolts had not been removed, causing the washer to make an excessive amount of noise and develop serious problems .After countless calls and back\-and\-forth between Best Buy and Samsung, Best Buy finally replaced the washer on May 2, after only two months of use Just a few months later, the second washer also stopped working.Even the technician could not successfully reset it\. Samsung is now offering me a third identical washer, while Best Buy is washing its hands of the situation. I even went to the store in person to speak with the manager.Because the appliance is less than a year old, he kept insisting that it was now Samsung’s responsibility.When I explained the mistakes made by his store and everything I had been dealing with since the purchase, he seemed far more interested in justifying Best Buy’s position than in understanding the stress and inconvenience I have experienced as a customer. In less than five months, I have had two defective washers and am now being offered a third one\. Meanwhile, I have spent weeks finding alternative ways to wash my clothes while dealing with endless phone calls and emails. This entire experience has caused me an unbelievable amount of stress.I do not feel heard, valued or supported as a customer. It feels as though I am simply expected to accept a third machine and stay quiet. Imagine spending over $2,000 on a brand-new washer and dryer, only to go through all of this within the first five months.Completely unacceptable Honestly, even if Best Buy offered the biggest discount in the world, I would never purchase another appliance from them.I do not recommend this model or purchasing a washer and dryer from Best Buy.Never again.
• NG

  Nesrine GG

  Aug 20, 2026
  1.0
  Je suis venue aujourd’hui avec mon fils afin de lui acheter un ordinateur pour sa rentrée. Lors de notre première visite, Yazid nous avait très bien conseillés et aidés, ce qui nous a convaincus de revenir aujourd’hui pour finaliser l’achat. Malheureusement, nous avons été accueillis par une jeune employée asiatique dont le prénom était, il me semble, Kelly ou un prénom commençant par K. Son attitude a été très désagréable du début jusqu’à la fin. Elle a insisté à plusieurs reprises pour que nous ajoutions une garantie, ce qui faisait passer le prix de l’ordinateur d’environ 800 $ à près de 1 300 $. Lorsque nous avons refusé, elle nous a demandé pourquoi sur un ton désagréable et son attitude a complètement changé. Elle semblait contrariée par notre refus et s’est montrée froide avec nous par la suite. Nous étions pourtant revenus spécialement avec l’intention d’acheter l’ordinateur ce jour-là. Malheureusement, son comportement nous a tellement mis mal à l’aise que nous avons préféré quitter le magasin sans effectuer l’achat. C’est vraiment dommage, surtout après l’excellent service que nous avions reçu de Yazid lors de notre première visite. Son aide nous avait justement donné envie de revenir acheter l’ordinateur dans ce magasin.
• RA

  Romina Abbasi

  Aug 13, 2026
  1.0
  Mauvais service, les employés ne connaissent pas réellement les différences de qualité entre les différents ordinateurs. Et ils ne sont pas prêts à faire un échange lorsque l’ordi décolore. J’ai acheté un macbook couleur midnight et aucun des employés ne m’a dit que cette couleur a deja eu plusieurs complaintes parce que des taches blanches comme de décoloration restent sur le produit à cause des mains et sont difficiles presque impossible à enlever. Après avoir parlé avec un employé de Apple, on m’a informé de cela et maintenant je ne peux même pas changer la couleur de l’ordi. Je ne conseille pas d’aller à Bestbuy pour un ordinateur.
• BP

  Bhavna Patel

  Aug 11, 2026
  5.0
  Went to Best Buy in Fairview, had a great experience with their employee Alia, she has a great customer service knowledge and patience. She helped me find right products, I was looking for and explained through the process. Thank you so much 🙏 wish you all the best.
• MK

  Marvin K

  Aug 9, 2026
  5.0
  We can in August the9 to find how use the Dyson.and the lady who called Noor she explained everything so nicely. She is very friendly and professional.well definitely come back for more Dyson products.

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