Apple Sainte-Catherine

Reviews

• TT

  Tom Tom

  2 days ago
  5.0
  I’m such a dork, the first place I go to in Montreal is the Apple Store. Newly redesigned and looking beautiful.
• PS

  Pete S

  May 14, 2026
  3.0
  Giving 3 stars for now because I’m scarred of what will happen when we go to the store this afternoon … especially after reading all the bad reviews about the staff at this location. I will update after our experience
• AB

  ash banks

  May 11, 2026
  1.0
  My wait time compared to these other reviews was short. I was a approached by a very friendly girl who took all my information prior to the Genius bar tech, so that started off well. Where EVERYTHING went down the drain. The initial issue was that my left AirPod became unresponsive. Before my appointment, I followed the troubleshooting steps provided online through the Genius Bar booking process. During troubleshooting, that then caused the right AirPod to stop connecting as well. Luke the Genius bar tech I would recommend to NO ONE, stated that he was able to duplicate the issue and confirmed that the left AirPod was the source of the problem. He also mentioned that he successfully connected the right AirPod to his iPad. However, when I asked if he could reconnect the right AirPod to my phone so I could at least continue using the functioning AirPod, he declined to do so. I ultimately left the store being told to purchase a replacement left AirPod, but without any clear explanation of what caused the issue, without being walked through any troubleshooting steps in person, and without assistance reconnecting the right AirPod, which was still functional. Oh well! UPDATE 05/14/25 After a little more troubleshooting, BOTH airpods work fine. I knew his reluctantness to reconnect the airpods on my phone was proof he didn't do his job and it was easier to just say the airpod was unresponsive and to buy a new one! Thanks for your help "Luke" LOL SMH.
• KT

  Karats “Karats The Trendsetter”

  May 9, 2026
  1.0
  Just trash customer service from the Genius Bar. I ask them to duplicate the issue they claim I was having with my AirPods on my phone and the Genius Bar Tech literally refused to, telling me it worked on his iPad and that’s all he’s authorized to do smh. Mind you the issues was only with my left AirPod then after troubleshooting the whole thing stopped working. Just weird man.
• DD

  Daniel

  Apr 22, 2026
  1.0
  Des incompétents. J’ai pris rdv spécifiquement pour faire changer ma batterie de mon iPhone 13 . Arriver au magasin après un bon délais d’attente je dois faire un reset de mon téléphone qui a prit 1 heures . Après l’heure un autre délais d’attente d’au moins 20 minutes pour rencontrer un autre technicien qui refait un diagnostique et détermine que c’est la batterie en défaut . C’était au départ la raison de mon déplacement . Après encore un autre délais de 10 minutes et me dit que la batterie n’est pas en magasin et que je dois reprendre un autre rdv dans quelque jours . Je pense qu’il aurait été préférable de vérifier la disponibilité avant de me faire déplacer au centre ville. Incompétence et manque de professionnalisme.