Apple Sainte-Catherine

Reviews

• ML

  Mariella Lopez

  6 days ago
  1.0
  I had an extremely disappointing and disrespectful experience with an older man named Peter im pretty sure he was maybe one of the managers.!As a customer and, more importantly, as a mother, I was shocked by the way he spoke to both me and my child. During our conversation, my daughter was looking at her phone because she was trying to find an email that was relevant to the situation. Instead of simply asking her what she was doing, Peter repeatedly commented that she had “no respect” because she was looking at her phone while he was speaking. He then went as far as telling me that he would never raise his child that way and made comments implying that I did not know how to raise my own children with respect. I found these comments completely inappropriate and unnecessary. A customer should never have to defend their parenting while simply trying to resolve an issue. There is a respectful and professional way to communicate with a young person, and in my opinion, this was not it. What made the situation even more frustrating was his sarcastic and condescending tone. When I asked for his name, he would not provide it to me, which made the situation even more uncomfortable. Rather than trying to calm things down and help us find a solution, I felt that his attitude only made everything worse. He also questioned why I had waited until the last minute to purchase an iPad my child needed for school. I found this comment extremely inappropriate and judgmental. He had absolutely no knowledge of my personal circumstances or what someone may be going through in their life. A customer should not have to explain or justify why they are purchasing something at a certain time. Thankfully, after this very unpleasant experience, a gentleman named Jeremy stepped in and helped me. Jeremy was extremely kind, patient, respectful, and genuinely helpful. After such a difficult interaction, his professionalism made a huge difference. He listened to us, treated both me and my child with respect, and actually focused on helping us with the situation. I truly appreciated the way Jeremy handled everything, and I want to make sure his kindness and excellent customer service are recognized. I came in expecting assistance and professionalism, not comments about my parenting or my child’s manners. Regardless of the circumstances, there is no reason for a customer to be spoken to in a sarcastic, judgmental, or condescending way. I left extremely disappointed with the way Peter handled the situation, but very grateful for Jeremy and the way he stepped in afterward. Customer service should be about listening, helping, and treating people with respect, and Jeremy demonstrated exactly what good customer service should look like.
• BL

  Brigitte Léonard

  Aug 20, 2026
  1.0
  J’ai rendez-vous pour une démonstration du casque Vision Pro. Je m’identifie avec mon rendez-vous et on me dit directement que ça ne pourra pas se faire aujourd’hui. « Ah bon, dis-je ? Mais j’ai rendez-vous et j’ai complété le formulaire. » J’insiste un peu, j’ai droit à un « oui mais ce ne sera pas une expérience géniale ». Je négocie, après tout, je suis venue exprès pour eux, et non, je n’ai pas le temps demain. Ça fait 10 minutes que je patiente. Le vendeur qui m’a parlé ne fait strictement rien à part marcher dans les allées. Ben voilà, un accueil comme ça mérite une étoile ! Hé ho Apple…vous êtes dans le jus ou vous êtes tombés dans les pommes ?! **mise à jour 20 minutes après l’heure du rendez-vous prévu : les spécialistes sont en pause. Ils reviennent dans 10 minutes, la vendeuse les surveille. Combien ça fait de chances sur 100 à votre avis ? **
• CL

  Cassidy Gagnon Lenihan

  Aug 18, 2026
  1.0
  I’m very disappointed with the customer service I received at this Apple Store today. I was told to leave my phone for approximately three hours so that testing and repair could be completed, and I was specifically told to return at 7:00 p.m., despite the store closing at 8:00 p.m. When I returned at 7:00 p.m., I found out that only the screen had been repaired and the testing I was told would be done had not been completed. It was only then that I learned my phone required additional repairs. Because I had been instructed to return just one hour before closing, there was no longer enough time for those repairs to be completed that day. This was extremely frustrating because I left my phone with the understanding that the necessary testing and repair would be taken care of during those three hours. Had the testing actually been completed when I was told it would be, the additional issues could have been identified earlier and there may have been enough time to address them. When I tried to discuss the situation, I felt dismissed and gaslighted rather than helped. The information I was given at pickup did not match what I had originally been told, and I left feeling as though my concerns were not being taken seriously. Overall, I felt misled, unsupported, and very dissatisfied with the way the entire situation was handled. This was not the level of customer service or communication I expected from Apple.
• WW

  Wei

  Aug 14, 2026
  2.0
  Came here to replace a lost AirPod and unfortunately they gave me the wrong side? When I came back the next day, I was met with terrible service from RABY who was downright rude and unempathetic. She wanted me to wait AN HOUR because I didn't have an appointment, which I completely understand if I had a regular new issue. But to ask me to wait for an hour when it was the store's fault - where if I had received the right item to begin with, I wouldn't even be there? That's ridiculous. She refused to listen to what I was telling her about why I was there, was extremely rude and condescending and I don't think that's the Apple standard of service. Only when I asked to speak to a manager, then they put me aside and got someone to talk to me shortly after. Hassan was great and friendly, and once the Floor Manager actually came over and understood the problem, they swapped it out for me immediately and apologised. Apple, please train your Geniuses to have better service standards - particularly Raby from the Sainte-Catherine branch! Worst Apple staff member I've encountered and I've been to Apple Stores in 3 different continents. +1 star because Hassan was lovely, but I cannot emphasise enough how horrible Raby was.
• YP

  Yasaman Pishvaei

  Aug 13, 2026
  1.0
  This review concerns Apple Canada's online-order/customer-service handling rather than the staff at this particular store. Very disappointing experience with Apple Canada. I ordered a custom-configured 14-inch MacBook Pro on August 4 and needed it before August 18 because I am leaving the country. I selected August 14 pickup and then spent approximately 40 minutes on the phone with Apple specifically to make sure everything was okay. The representative reviewed my order, assured me everything was fine, and told me I would be able to pick it up on August 14. The very next day, Apple cancelled the order. I then spent several more hours across multiple calls trying to resolve the situation. A sales representative, Fernando, eventually found a 16-inch alternative in Montreal and was looking into a possible accommodation because I was having to accept a different and more expensive computer. The call was disconnected before anything could be finalized, and I received no callback or confirmation. The following day I spoke with another advisor and a supervisor, but Apple ultimately offered no discount, no accommodation, no expedited replacement, and no other solution. I understand that orders can sometimes be cancelled. What is unacceptable to me is that I specifically contacted Apple beforehand to verify that everything was fine, relied on their reassurance, and was then left with almost no time to find an alternative.