Apple Sainte-Catherine

Reviews

• LB

  Lina Baker

  2 days ago
  1.0
  The One StAR is for MicHael who was of extreme patience Ok, SimPLY Put: aPple is dOne C Fini C nul 35 yEars of lOyalty (yes am old) DownHill since JOB’s was gOne None of my 3 -YES ThREe- aPple products Don’t FuncTion Still and… I JusT hAve to liVe wiTh it i.e their newest eXpenSive JUnK Basta Looking for an alTerNative. Any recommendations? PS: that was my 2nd visit to the SteCatherine stOre. All employees are hiGhly trained in Customer serVicing and are veRy nIce although not always competent… And that was also after 6 weeks of monitoring with an aPpletech -a real person 🤯 don’t ask me how I manaGed but it was Supra Complicated- by email and phone. The wHole SAga sTarted in July when I unfortunately bought new geAr
• TM

  Tamara Moore

  3 days ago
  4.0
  If you know what you want and walk up to staff you can buy it quickly and move on with your life. If you need tech support prepare to lose half a day or more waiting EVEN if you have an appointment. It’s mostly because of their amazing anti theft technology that slow down people who haven’t stolen a device but need to set it up or repair it. Services is curtesy and well trained but it feels chaotic.
• LL

  Leona

  Oct 8, 2026
  5.0
  I had a great experience with Jeremy at Apple! I originally came in because I wasn’t approved for financing, and he took the time to walk me through my options and explain what I could do next. He was honest, genuine, open-minded, and really listened to me. He helped me see things from a different perspective and made sure I understood my options without making me feel pressured. I truly appreciated his honesty and the way took the time to help me. He was fully concentrated with me. Thank you Jeremy!
• MA

  Maxi A

  Oct 6, 2026
  1.0
  Try to avoid this store. I was only going to buy some tips for my Apple Pencil. At first, I had to look for someone to help me because they were “all busy.” I tried asking someone for help, but they ignored me. You’re supposed to treat your customers nicely, what a shame… Then I had to wait 15 minutes because there was only one person in the area for “Apple Pencils.” Fortunately, she was nice and polite. But overall, it was a horrible experience. I’ll never come back.
• TB

  Timothy Bryce

  Sep 28, 2026
  5.0
  I want to take a moment to give a very special thank you to Nilly at the Apple Store on Sainte-Catherine. I had been dealing with an issue that I really needed help with, but because of my work schedule, I simply didn’t have the time to properly deal with it. I was worried that I would have to keep putting it off, but Nilly took the time to see me, listen to my situation, and genuinely address my needs. What meant the most to me was that she didn’t make me feel rushed or like I was just another customer. She was patient, understanding, and truly took the time to help me when I needed it. Her kindness and willingness to go out of her way made a much bigger difference to me than she probably realizes. I will honestly be grateful to Nilly for a very long time. Sometimes a simple act of kindness and taking the time to help someone can mean everything, and that is exactly what she did for me. Thank you, Nilly, for your patience, your kindness, and for taking the time to help me when I really needed it. Apple is incredibly lucky to have someone like you on their team. ❤️🍎