Apple Sainte-Catherine

Reviews

• EK

  Emma Kompan

  2 days ago
  5.0
  everyone was so kinda and a lovely girl named kayla helped me, she was so kind and even though i was there for a couple hours waiting for things to transfer i never realized until i left. she made an otherwise stressful event so easy, i couldn’t be happier :)
• JJ

  Jerry

  3 days ago
  2.0
  I visited the Apple Store with a friend because we wanted to buy an AirTag. We knew exactly what we wanted, so we went straight to the AirTag section. When we got there, there was only one sales associate helping another customer. We waited for about five minutes before trying to ask someone else nearby for help. Unfortunately, the response we received was very disappointing. The staff member seemed impatient and dismissive, simply telling us that they were not a sales associate. There was no attempt to help us find someone who could assist or even acknowledge that we had already been waiting. After that, we continued to wait for almost another 15 minutes before the original sales associate was finally available. During that time, many employees wearing the same Apple Store uniform walked past us. No one stopped to ask if we needed help, even though we had been standing in the same place for quite a while. It was an uncomfortable experience. We felt completely ignored and didn’t know whether we should keep waiting or try asking someone else again after the poor response we had already received. I completely understand that stores can get busy, and I don’t expect immediate service. However, I do expect to be acknowledged or offered some guidance instead of being left standing there without any support. What disappointed me the most was not the wait itself, but the feeling of being ignored and the unfriendly attitude we encountered when we tried to ask for help. This experience did not reflect the level of customer service I have always associated with Apple. I hope this feedback will be taken seriously so that future customers feel welcomed and supported, even during busy times.
• NM

  Naghmeh Mostafavi

  Jun 30, 2026
  5.0
  ⭐⭐⭐⭐⭐ I visited the Apple Store today because my phone had completely frozen. Kayla helped me right away and quickly resolved the issue. She was professional, patient, and very knowledgeable throughout the whole process. She made what could have been a frustrating experience quick and stress-free. Thank you, Kayla, for the excellent customer service!
• RR

  Reviewer

  Jun 20, 2026
  1.0
  Anthony at the Genius Bar was very rude and dismissive throughout the interaction. Chelsea, the manager, was also rude, confrontational, and did not appear interested in listening to my concerns. Instead of trying to understand the problem and help resolve it, I felt like my concerns were being dismissed from the beginning. My original complaint was excessive battery drain on my iPhone. During my first visit, Apple staff quickly suggested that the battery was the issue and encouraged me to replace it. Based on their recommendation, I paid for a battery replacement. Unfortunately, after the battery replacement, the exact same battery drain issue continued. What surprised me most was that Apple completely changed its position. Instead of standing behind the original diagnosis, staff began suggesting software optimization, disabling background applications, removing VPNs, changing settings, and performing various tests. The inconsistency is what concerns me the most. Before the battery replacement, the battery was presented as the likely cause of the problem. After the replacement failed to resolve the issue, the focus suddenly shifted to software explanations. If software settings were always a potential cause, why was I encouraged to replace the battery in the first place? I was also told that unless I followed all of Apple’s troubleshooting steps exactly as instructed, I might not qualify for further warranty consideration. This felt less like customer support and more like an attempt to postpone or avoid addressing the underlying problem. Another frustrating aspect was the inconsistency in what Apple considered “normal” battery performance. Before the battery replacement, my concerns about battery life were taken seriously enough to justify replacing the battery. After the replacement failed to resolve the issue, I was told that charging the phone multiple times per day could be normal because I was using it heavily. It is difficult to reconcile this with Apple’s marketing claims of all-day battery life. A phone requiring a full charge in the morning and another full charge only a few hours later should not simply be dismissed without proper investigation. Overall, I found the experience dismissive, inconsistent, and frustrating. Apple promotes premium products and premium customer service, but my experience fell far below those expectations. Rather than feeling supported, I felt that my concerns were minimized and that the goal was to avoid responsibility once the initial recommendation failed to solve the issue.
• LA

  Lyes A

  Jun 9, 2026
  1.0
  I am writing this review in the hope that it will reach Apple's management team. In May 2026, I permanently lost all the data stored in my iCloud account, including thousands of personal and professional photos accumulated over more than 25 years. Despite numerous interactions with Apple Support and several Senior Advisors, Apple ultimately informed me that my data could not be recovered. What concerns me most is that, as a paying iCloud subscriber, I trusted that my data was secure and protected. If such a loss can occur without any possibility of recovery, all iCloud users should be aware of that risk. I respectfully ask Apple’s leadership to review my case and, more importantly, to ensure that no other customer experiences a similar situation. Losing personal and professional data collected over decades is an extremely significant loss that deserves the company's full attention. I sincerely hope Apple will take the necessary steps to address this situation and strengthen the protection of its customers' data.