Business Details
13455 Poway Rd., Poway, CA
92064, United States
Certified by Verizon • Feb 22, 2026
(858) 668-3153
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Poway, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.2
226 reviews
5 stars
162
4 stars
17
3 stars
8
2 stars
5
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Val, Andy, and Maria.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, including rude staff and pushy sales tactics.
Store Management
Several reviews indicated improvements in service under new management, but some customers still experienced issues with staff knowledge and efficiency.
Product Knowledge
There were mixed reviews regarding staff knowledge about products, with some customers feeling well-informed while others encountered employees who were not helpful.
Long Wait Times
Customers noted long wait times due to insufficient staffing, which affected their overall experience.
- DWDAVID WATSON2 days ago5.0Very knowledgeable and very helpful changing our account and setting up the phone
- DCDaniel Coon5 days ago1.0Terrible experience lots of hidden fees and wrong things done. Free upgrades werent in fact free. Total mess took 3 visits to a corporate store and 2 phone calls to customer service to sort out. Should be closed down.
- JAjared AFeb 14, 20261.0Beware of hidden charges and lies. Alijah lied told me my bill would be about $170 a month for 4 devices. My bill is $215 a month. That's not a little bit higher. That is a significant amount higher. They will charge you for device set up fee for each device. This isn't the line activation fees. $40 for each of two phones and $30 each for a apple watch and iPad. New iPhone setup and data transfer I'll accept even though I wasn't warned of this fee or given the opportunity to opt out. My android phone just needed Sim card that I put in myself. $40 fee to hand me a Sim card? Rip off. Zero data transfer or handling. I was literally told to set up the apple watch at home. $30 rip off fee for that. IPad was activated. No set up, no data transfer. Another $30 rip off. Save your time and money and go to another store. Don't get ripped off by another victra store. Victra, please feel free to contact me and I'll prove these rip off fees with the invoice I received.
- DCDebbie ChilesJan 13, 20265.0Friendly,efficient service. Very happy with my visit today. Thank you.
- KLKathleen LindquistJan 6, 20265.0Kole helped me and my family immensely and was very professional. He did a great job, helped with a number of issues, and had us in and out quickly.
Frequently Asked Questions About Verizon
What products can I find at Victra - Verizon Authorized Retailer in Poway?
You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection products.
What services does Victra in Poway offer?
Victra provides services such as new lines, device upgrades, new devices, and accessories. They also offer in-store pickup.
What are the store hours for Victra - Verizon Authorized Retailer in Poway?
The store is open Monday to Friday from 9 AM to 7 PM, Saturday from 10 AM to 7 PM, and Sunday from 10 AM to 6 PM.
Where is Victra located in Poway, CA?
Victra is located at 13455 Poway Rd., Ste 150, Poway, CA 92064, USA.
Which payment methods are accepted at Victra Poway?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra offer recycling for electronics at their Poway location?
Yes, Victra Poway offers electronics recycling services.
Does Victra in Poway offer free Wi-Fi to customers?
Yes, free Wi-Fi is available at the Victra Poway store.
What nearby restaurants can I visit before or after shopping at Victra Poway?
Nearby restaurants include BGR The Burger Joint, Brigantine Seafood and Oyster Bar, Board & Brew, Chick-fil-A, Habit Burger & Grill, The Habit Burger Grill, Rubio's, and Kai Sushi Restaurant, offering a variety of dining options.
Are there nearby banks or financial services near Victra Poway?
Yes, Citibank, Mission Federal Credit Union, and Wells Fargo Advisors are nearby, making it convenient for financial services alongside your visit to Victra.
What other telecommunication stores are close to Victra in Poway?
Nearby telecom stores include Verizon and GoWireless Verizon Premium Retailer for additional mobile phone and telecommunications services.
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Certified February 22, 2026Yext Knowledge Graph
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