Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Poway, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
209 reviews
5 stars
148
4 stars
17
3 stars
8
2 stars
5
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for being rude or unhelpful.
Knowledgeability
Several customers noted that some staff members were knowledgeable and provided excellent assistance, while others lacked product knowledge.
Sales Tactics
Some customers reported pushy sales tactics and felt misled about pricing and promotions.
Store Management
Feedback indicates that management has improved, with some customers noting better experiences compared to previous visits.
Wait Times
Customers expressed frustration with long wait times and inadequate staffing during busy periods.
- LOLisa OneillNov 10, 20254.0I never am quite sure of what I’m paying for, I just wish I could get a printed bill; I feel like it’s a 10 step process to see the details of your purchase and bil…
- SDStephanie DefrankOct 28, 20254.0Great service and very helpful.
- RRRA RAug 23, 20251.0Wow I got an unlocked Verizon phone from eBay and it wouldn’t let me complete the setup without a Verizon SIM card. I went to Verizon Poway and the girl there said I would have to buy a card for $70. And I told her I just need the phone opened so I could use it as a test phone for my app. I said can’t you open it with a we code or something and she responds, it’s not noir moto to do things for free out of the goodness of our hearts”. So I said “good to know” and I left
- MKMara KleinAug 20, 20255.0Just got a new phone with the support and knowledge from the lovely Val!
- RJRodger JohnsonAug 7, 20251.0We were told it would be a 40 dollar charge to ask a question. Empty store. Went to T mobile Ramona who answered our needs. Moved our services to T mobile after 32 years with Verizon and predessors. Would NEVER NEVER NEVER use Verizon. Please avoid them!!!!
Frequently Asked Questions About Verizon
What products can I find at Victra - Verizon Authorized Retailer in Poway?
You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection products.
What services does Victra in Poway offer?
Victra provides services such as new lines, device upgrades, new devices, and accessories. They also offer in-store pickup.
What are the store hours for Victra - Verizon Authorized Retailer in Poway?
The store is open Monday to Friday from 9 AM to 7 PM, Saturday from 10 AM to 7 PM, and Sunday from 10 AM to 6 PM.
Where is Victra located in Poway, CA?
Victra is located at 13455 Poway Rd., Ste 150, Poway, CA 92064, USA.
Which payment methods are accepted at Victra Poway?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra offer recycling for electronics at their Poway location?
Yes, Victra Poway offers electronics recycling services.
Does Victra in Poway offer free Wi-Fi to customers?
Yes, free Wi-Fi is available at the Victra Poway store.
What nearby restaurants can I visit before or after shopping at Victra Poway?
Nearby restaurants include BGR The Burger Joint, Brigantine Seafood and Oyster Bar, Board & Brew, Chick-fil-A, Habit Burger & Grill, The Habit Burger Grill, Rubio's, and Kai Sushi Restaurant, offering a variety of dining options.
Are there nearby banks or financial services near Victra Poway?
Yes, Citibank, Mission Federal Credit Union, and Wells Fargo Advisors are nearby, making it convenient for financial services alongside your visit to Victra.
What other telecommunication stores are close to Victra in Poway?
Nearby telecom stores include Verizon and GoWireless Verizon Premium Retailer for additional mobile phone and telecommunications services.