Apple Stoneridge Mall

Reviews

• MG

  MHAIRI GRAY

  2 days ago
  5.0
  Bought my daughter her 1st iphone here. Good price compared to where we were from and a lovely sales man. She is very happy
• JB

  Jonathan Bowman

  Feb 17, 2026
  1.0
  The frustration with Apple comes from how tightly they control iMessage. It simply will not function outside their ecosystem. Microsoft cannot legally integrate deeper because Apple does not expose the needed system access. So Phone Link ends up feeling broken when really it is restricted. This is not a bug. It is intentional platform control.
• SS

  S S

  Jan 10, 2026
  5.0
  This review is for Michelle, the sales associate. She was highly considerate, calm, composed, and patient with our family and well understood our needs. Although we didnt end up purchasing the product that day, she left no stone unturned to ensure we were not pressured into purchasing. Give her a bonus!
• AS

  Ali S

  Jan 9, 2026
  1.0
  One the worst Apple stores in the bay area, poorly run and employees are all gathered around the middle chatting without helping out the customers. Apple used to be the pinnacle of customer obsession now it is laughable. This store needs training for the reps quickly.
• SL

  Stacks Leamon

  Jan 4, 2026
  1.0
  Bought a brand new iPhone only used it for 3 weeks very gently dropped it from the couch to the floor (very small drop) whole screen turned white screen didn’t crack no scratches or dents considering how gentle the fall was Took it into this location looking for a solution since phone was still under warranty technician diagnosed the phone all while getting a sales agent to accompany him before the diagnosis even completed long story short they said I damaged the hardware which cancels out warranty so they would not have to replace the phone but instead sell me another brand new one quoted close to $1k for the repair stating that it was a hardware issue and it wasn’t worth fixing so I decided to just use my old iPhone 1 year later after the phone is no longer in its prime I decided to take the iPhone with (hardware issues) into a third party repair shop he said there was no internal damage and it was just my screen come loose and had it fixed in 20 mins for $120 one thing I don’t like is to be scammed Apple should do something about the shady practices no telling how many people they have taken advantage of so far attached photos of phone to show even after this time period phone is in brand new condition and FIXED for $120 vs paying over $1k for a brand new phone SHADY