Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,205 reviews
5 stars
664
4 stars
236
3 stars
78
2 stars
50
1 star
177
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude or unhelpful.
Wait Times
Long wait times reported by multiple customers, often leading to frustration and dissatisfaction.
Product Knowledge
Some staff demonstrated excellent product knowledge and provided helpful assistance, while others were noted for lacking training.
Store Organization
Customers experienced disorganization and chaos in the store, leading to confusion and delays.
Repair Services
Repair services received mixed feedback; some customers were satisfied, while others felt misled or poorly treated.
- D2daf 2013 days ago5.0Fixed my phone charging problem by pushing a link to enter diagnosing mode. I guess that reset firmware or something.
- SWShadow Won98Nov 17, 20251.0Horrible customer service by Paulina and that short guy next to her. They are both scam artists trying to rip me off $50 for the trade in deal. Luckily apple support gave me that 50 dollars and had apologize for their unprofessional, unhelpful and unpleasant behavior. Apple support said they should’ve have given me the 50 dollars instead of arguing. Also getting a bad review from Apple support they need to reflect on their behavior.
- JSJanet SNov 14, 20251.0One word that immediately would improve this store’s customer service is acknowledgment. You walk in and no one looks at you to help you, literally every store employee ignores you. One kid ( he’s a kid to me because I’m much older than him and by his behavior you will agree) store employee walks by me and I ask for help-what did he do you ask? Roll his eyes at me and pinch the top of his nose while hurriedly walking by. I’m like—bruh, really?
- VYVivian YaoOct 27, 20251.0Came in for an AppleCare appointment. After several weeks and several phone calls and visits, was told they didn’t even try to replicate the overheating issue that I brought the insured product in for. Asked me to return to the location to drop off the charging cord so they could take photos of it to upload to the Eng team. Worked out with the manager that bc the request was for just photos, any Apple Store would work and arranged with the manager I would do this at a closer location to me. Later, they told me that because they only asked for photos, they couldn’t even try to replicate the issue? And that because it’s a safety escalation to ship an overheating device to a testing center for further testing, they can’t triage this to the appropriate support team? They seem to not have an SOP on any of this and are just making it up on the fly. I was told different things by different staff members. Was also told several times they would ship the device back to me because I live farther away, and now they are threatening that either I pick it up in person or the product will be not be returned. Have spent several hours of my life managing the hostility, illogical reasoning, and passive aggression of multiple staff at the Apple Stoneridge center. They seem untrained, unprofessional, and disrespectful. Seems like they are penalized for every AppleCare product they manage, so they’re probably highly disincentivized to provide any standard of care.
- JVJuan Carlos VillaseñorOct 21, 20251.0Tengo esperando media hora para que me vendan un iPad, no hay mucha gente, si no es discriminación es un problema de incompetencia
Frequently Asked Questions About Apple Stoneridge Mall
What products can I buy at Apple Stoneridge Mall?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at the Apple Stoneridge Mall.
What services does the Apple Stoneridge Mall offer?
The store offers technical support at the Genius Bar and assistance from Specialists to help you get set up.
What are the regular opening hours for Apple Stoneridge Mall?
From Monday to Thursday, the store is open from 10:00 AM to 7:00 PM; on Friday and Saturday, from 10:00 AM to 8:00 PM; and on Sunday, from 11:00 AM to 6:00 PM.
Are there any special holiday hours at Apple Stoneridge Mall?
Yes, for example, the store is closed on November 27, 2025 (Thanksgiving), and December 25, 2025 (Christmas). On certain days, hours are extended, such as from 8:00 AM to 9:00 PM on November 28, 2025.
Does Apple Stoneridge Mall offer in-store pickup and delivery services?
Yes, the store offers both in-store pickup and delivery services for your convenience.
Is Apple Stoneridge Mall accessible for people with disabilities?
Yes, the store has a wheelchair accessible entrance.
Can I pay with mobile NFC or debit cards at Apple Stoneridge Mall?
Yes, payments via mobile NFC and debit cards are accepted at the store.
Is Wi-Fi available at Apple Stoneridge Mall?
Yes, free Wi-Fi is available in the store for customers.
What nearby stores can I visit for jewelry shopping?
Near Apple Stoneridge Mall, you can visit Pandora, Jewelry Diamond Expo, Icing, and Lovisa for jewelry and fashion accessories.
Where can I get a coffee or snack near Apple Stoneridge Mall?
You can enjoy coffee or a snack at Artly Coffee or Mini-Donut Factory, both located nearby the Apple Store in the mall.
What clothing stores are close to Apple Stoneridge Mall?
Nearby clothing stores include Windsor Fashions, Aéropostale, Fabletics, lululemon Pleasanton, Victoria's Secret, and Zara, offering a variety of fashion options.