Apple Stoneridge Mall

Reviews

• CH

  Chris Hayden

  6 days ago
  5.0
  Very efficient, courteous, & knowledgeable staff. We only waited 10 minutes to get help even though the store was crowded
• DS

  David Short

  Mar 31, 2026
  4.0
  Always very busy can take a while to get someone to help you.
• RN

  Ramkumar Nachimuthu

  Mar 24, 2026
  1.0
  Worst service. I gave MacBook Pro for service. But they lost and didn't inform me. After calling only they said apple will replace. But not providing the same kind of configuration. They always talked about memory, but not processor details. Now i am not getting the replacement laptop also. Called 6 times and every time said will replace in 2 days. But i am not getting replacement laptop. This is very worst service(kind of cheating)
• ST

  Swapnil Tiwary

  Mar 21, 2026
  1.0
  No one to checkin, no one to respond to your question, pathetic customer service experienced first time from any Apple Store. Tried talking with 3 customer care agents, one even looked like store manager and was told wait for 10-15 mins and someone should stop by. Nobody came. I didn’t went to enquire or do window shopping told them I want to buy iPhone 16 straight up. Left from the after nobody came or looked interested in responding or coming to me even after waiting for 20-30 mins and trying to talk to any agents who is interested in selling stuff. I would rate this customer service very arrogant and looks like Apple has lost that charm or doesn’t even care about customer anymore. Just Ordered online pickup from Apple Park store in Cupertino for direct pickup as I don’t want that kind of look or customer support from these store personnel who doesn’t care about sales or customers anymore. Hope they get thr act together else without good customer care service no company can last for long. Zero star to this Pleasanton store.
• MS

  Ms Val Suggs

  Mar 18, 2026
  5.0
  Friendly Helpfully in dealing with your needs with classes ❤️👍🏼👍🏼