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Apple Stoneridge Mall

4.0
(1239 reviews)

Business Details

One Stoneridge Mall, Pleasanton, CA
94588, United States
(925) 398-1962
https://www.apple.com/retail/stoneridgemall

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Stoneridge Mall
One Stoneridge Mall, Pleasanton, CA
94588, United States

Hours

Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM

Reviews

4.0
1,239 reviews
5 stars
684
4 stars
243
3 stars
77
2 stars
51
1 star
184
  • CH
    Chris Hayden
    6 days ago
    5.0
    Very efficient, courteous, & knowledgeable staff. We only waited 10 minutes to get help even though the store was crowded
  • DS
    David Short
    Mar 31, 2026
    4.0
    Always very busy can take a while to get someone to help you.
  • RN
    Ramkumar Nachimuthu
    Mar 24, 2026
    1.0
    Worst service. I gave MacBook Pro for service. But they lost and didn't inform me. After calling only they said apple will replace. But not providing the same kind of configuration. They always talked about memory, but not processor details. Now i am not getting the replacement laptop also. Called 6 times and every time said will replace in 2 days. But i am not getting replacement laptop. This is very worst service(kind of cheating)
  • ST
    Swapnil Tiwary
    Mar 21, 2026
    1.0
    No one to checkin, no one to respond to your question, pathetic customer service experienced first time from any Apple Store. Tried talking with 3 customer care agents, one even looked like store manager and was told wait for 10-15 mins and someone should stop by. Nobody came. I didn’t went to enquire or do window shopping told them I want to buy iPhone 16 straight up. Left from the after nobody came or looked interested in responding or coming to me even after waiting for 20-30 mins and trying to talk to any agents who is interested in selling stuff. I would rate this customer service very arrogant and looks like Apple has lost that charm or doesn’t even care about customer anymore. Just Ordered online pickup from Apple Park store in Cupertino for direct pickup as I don’t want that kind of look or customer support from these store personnel who doesn’t care about sales or customers anymore. Hope they get thr act together else without good customer care service no company can last for long. Zero star to this Pleasanton store.
  • MS
    Ms Val Suggs
    Mar 18, 2026
    5.0
    Friendly Helpfully in dealing with your needs with classes ❤️👍🏼👍🏼

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Certified April 05, 2026Yext Knowledge Graph
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