Geek Squad

Reviews

• JK

  Jess Kalra

  Oct 5, 2025
  1.0
  They do help with fixing issues but their wait times, pick up times, customer service is horrible. They are grossly understaffed. The staff at the location has minimal knowledge so they take in majority of items in to be shipped which takes weeks to get back. Overall very unimpressed and I wish best buy would level up the customer experience.
• DD

  Dreama

  Sep 22, 2025
  5.0
  Luis provided exceptional service during my recent visit. Upon entering, I was uncertain about what to expect, particularly given my limited knowledge of electronics. However, he assisted me in locating a cooling fan and a battery on Amazon to replace the damaged components. Luis exhibited clarity in communication, conciseness in his explanations, and displayed commendable professionalism throughout our interaction. I have already scheduled a repair appointment and am confident that I have identified my preferred establishment for electronics needs. I extend my gratitude to Luis for his kindness and assistance.
• LY

  Luis Yanez

  Jun 4, 2025
  1.0
  I ask for a free 20minutes test that they offer the guy said he wouldn’t do it and said they charge 500$ DOLLARS TO RUN A DIAGNOSTIC 500 is crazy meanwhile my friend in Arizona paid 50$ that’s a lot more reasonable it’s a scam definitely never going there for a problem on my pc
• FS

  faith silvani

  Dec 21, 2022
  5.0
  I want to sing the praises for Gabriel Serrano. I had inadvertently allowed a scammer, believing them to be Geek Squad, control of my laptop. After being inside my laptop for over 30 minutes, they called me back with a series of issues including a Trojan and “someone turned off my defender.” Then the scammer said for $299/year, they would make sure this would never happen again to me. By then, I figured out I had been had. I am not a computer person (as you have probably ascertained) and I was appalled at myself for my stupidity and my trust and also, very afraid. I went into Best Buy and made an appointment for two days later. I had the good fortune to have Gabriel Serrano from the Geek Squad to help me. From the very start, he was calm, patient, positive and he listened to what I had to say. Just what I needed. My anxiety level dropped several degrees. Before he even touched my laptop, I felt better! A preliminary search by him looked good but he wanted to keep my laptop for a more inclusive diagnostic and to add more security. I got a call from Best Buy the next day saying my laptop was finished but that I needed to make an appointment because they still needed to add the security. I called to make an appointment but had difficulty, so decided to go into the store to make the appointment. Gabriel happen to be standing in the area and he said he wanted to help me (I had no expectation to see him and truly had only come in to schedule an appointment.) But said he wanted to finish the job he started and then I would not have to come back again. And he did just that. I felt like he provided exemplary service. He CARED. He was knowledgeable, thoughtful and never once made me feel foolish for my interaction with the scammer. Thank you, Gabriel. Best Buy is very fortunate to have such a good employee!!
• CS

  christopher switzer

  Oct 8, 2020
  5.0
  Ian Huey from best buy geek squad is the best. I just switched from an apple computer to a windows bassed computer/ laptop and was having trouble installing the office program. Ian was very friendly, kind, and able to help me fast. I will definitely recommend him to other people. Thank you Ian, you were a big help.

Frequently Asked Questions About Geek Squad