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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,755 reviews
5 stars
1,906
4 stars
1,001
3 stars
439
2 stars
134
1 star
275
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unresponsive or rude.
Product Availability
Customers frequently mention issues with stock availability and delivery delays, leading to frustration.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
Knowledgeable Staff
Some staff members are noted for their product knowledge and assistance, but there are also reports of employees lacking expertise.
Return Process
The return process is described as efficient by some, but others report difficulties and poor handling of returns.
- HYHaochen Yang3 days ago1.0I’ve waited for 2 months for laptop repair, and after sending it twice to the repair center, my laptop is as broken as 2 months before. Thanks for offering my laptop a long-term free travel😶
- SRSafari Run4 days ago1.0If you want to be dismissed and disrespected go to this store. I do not understand the dismissive attitude of a lot of these staff on the floor and behind their customer service desk. You have your jobs because people walk in and want to buy something they probably do not need but want to enjoy it. By ruining their experience and disrespecting them, they will choose other stores. It is the store manager’s responsibility to get it together and train their staff. But it has been getting worse every year at this location.
- DMDash MahabaliNov 17, 20255.0I had an incredible experience at Best Buy in Pleasant Hill, and it’s all thanks to Brian. I came in to pick up an open-box soundbar that was supposed to be in “Excellent” condition—but when I saw it, it was definitely not what I expected. I was bummed, frustrated, and honestly feeling hopeless navigating the sea of soundbars in the store. Then Brian stepped in. His customer service was nothing short of exemplary. He took the time to understand what I wanted, guided me through the options with patience and expertise, and genuinely made the experience enjoyable. By the end, I walked out with a full Bose system—originally planning to spend $250, but thanks to Brian’s guidance and care, I happily invested way more than the 250 I initially spent Not only did I leave with a top-of-the-line setup, but I also left genuinely impressed by the level of service Brian provided. He turned what could have been a frustrating trip into one of the best retail experiences I’ve ever had. If you’re shopping at Best Buy, do yourself a favor and ask for Brian—he’s a game-changer.
- WWWarner4Nov 17, 20251.0BEWARE of buying Pre-Built Gaming PCs here. I bought one the other day & it is faulty. Seems like the components inside was replaced with cheapers ones. So check all the components inside it before keeping it.
- MKMichael KOct 31, 20251.0Went to the pleasant hill store to buy a video game. Asked the cashier to use my points on my Best Buy credit card to pay for the purchase. Got a bill from Best Buy for the game. Called their customer service to explain that I wanted to use my points. They were completely useless. So now I have to to pay for this video game which should have been covered by points. Get rid of the Citi card Best Buy. It’s really making you look bad
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Pleasant Hill?
Best Buy offers a range of products including TVs, computers, appliances, cameras, and home electronics.
Does Best Buy Pleasant Hill offer curbside pickup services?
Yes, Best Buy in Pleasant Hill offers curbside pickup services for customer convenience.
What are the store hours for Best Buy in Pleasant Hill?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Is there wheelchair accessible entrance available at Best Buy Pleasant Hill?
Yes, the store has a wheelchair accessible entrance for customers with mobility needs.
Can I get my electronics repaired at Best Buy Pleasant Hill?
Yes, Best Buy offers service repair including support from Geek Squad at this location.
What payment methods does Best Buy Pleasant Hill accept?
They accept debit cards and checks, and do not require cash-only payments.
Is in-store shopping available at Best Buy Pleasant Hill?
Yes, customers can shop inside the store as in-store shopping is available.
Where is Best Buy Pleasant Hill located?
Best Buy Pleasant Hill is located at 3260 Buskirk Ave, Pleasant Hill, CA 94523, USA.
Are there dining options near Best Buy Pleasant Hill?
Yes, nearby dining options include Tacos la Guerita, a Mexican fast food restaurant, and The Organic Coup, an American restaurant.
What other stores are located near Best Buy Pleasant Hill?
Nearby stores include Bassett Furniture, Pacific Sales Kitchen and Bath, buybuy BABY, and Verizon Wireless.
Are there accommodation options close to Best Buy Pleasant Hill?
Yes, the Extended Stay America Hotel Pleasant Hill - Buskirk Ave. is located nearby for convenient lodging.