Best Buy

4.2
2387 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1490 Fitzgerald Dr, Pinole, CA
94564, United States

Hours

Reviews

4.2
2,387 reviews
5 stars
1,313
4 stars
572
3 stars
261
2 stars
76
1 star
165

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported long wait times and lack of assistance.

Product Availability

Customers noted that the store often has a good selection of electronics, but many expressed frustration over low stock and unavailability of specific items.

Geek Squad Experience

Experiences with Geek Squad varied widely, with some customers reporting excellent service while others faced delays and unhelpful interactions.

Store Environment

The store is generally described as clean and well-organized, but some customers mentioned it felt understaffed and employees were often seen socializing instead of assisting customers.

Pricing Concerns

Several reviews indicated that prices at Best Buy are higher compared to online retailers, leading some customers to choose online shopping instead.
  • FR
    Franco Robilotta
    6 days ago
    5.0
    Lugar tranquilo con buena atención
  • NN
    nana
    Oct 26, 2025
    5.0
    i genuinely loved it here so much, my fav best buy store so far!! customer service is great & overall the workers are just genuinely so funny🥹 made me & my parents laugh so much, the employees really brighten up our day💞
  • JS
    Jordan Silo
    Oct 24, 2025
    2.0
    Ordered an item through BestBuy.com on a Wednesday arrived at location on Saturday. Went to the store Sunday, an employee was at the online section saw me and left before telling me I will have someone assist you. After 7 mins or so of waiting, which is odd that there was an equal amount of employees vs customers. Finally someone assisted with my order. After receiving the item, as I was in shock there was a sticker on the box of a collectible item that should be in pristine condition. I don’t know why they would stick it there and not plastic bag the item and then place the sticker. Luckily I was able to remove the sticker cleanly or I would have to return the item.
  • CB
    Chris Baca
    Oct 23, 2025
    4.0
    I like this Best Buy. It Is not crowded. Customer service is good. People are friendly. They usually have what I want in stock and available.
  • JC
    Jose Florencio Perez Campos
    Oct 22, 2025
    5.0
    It's a place plenty of technology. Smart TV, dryer, washer, kitchen, headphones... They have anything you're interested in electronics. Tablets, e-readers, printers, computers, game consoles, surveillance cameras, and electronic locks...

Frequently Asked Questions About Best Buy

What products and services does Best Buy in Pinole offer?

Best Buy in Pinole offers TVs, computers, appliances, and more, with expert advice, same day pickup, and Geek Squad support.

What are the store hours for Best Buy in Pinole?

Best Buy Pinole is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.