Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Pasadena, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
286 reviews
5 stars
220
4 stars
15
3 stars
8
2 stars4
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly mentioning individuals like Ashley, Tiana, and Jamie for their exceptional service.
Long Wait Times
Several reviews noted long wait times for service, with some customers waiting over an hour before being attended to.
Mixed Experiences
While some customers had positive experiences, others reported issues with service quality, including rude behavior from staff and unauthorized charges.
Knowledgeable Staff
Customers frequently commented on the staff's knowledge about products and services, which helped in making informed decisions.
Store Management Issues
There were complaints about the management and handling of customer issues, with some customers feeling ignored or poorly treated.
- DVDiana VasquezNov 14, 20255.0This is a Verizon "affiliate" store and we really didn't want to go there. Instead we visited a Verizon "company" store on Lake in Pasadena thinking it would be better, BUT we were VERY disappointed! We reluctantly decided to go to "lowly" affiliate store on Foothill and we were surprised and SO glad we gave it a chance! The staff was not only knowledgeable but they were extremely helpful and patient in reviewing our up-grade options. Now we are eagerly awaiting our phones that they gladly ordered for us and we look forward to having a great plan. Please give this little "affiliate" your attention and business.. You will not be disappointed!
- THT. HNov 14, 20251.0Customer service is as slow as a turtle‼️ staff do not seem to care about your time.
- KAKa AdvocateNov 14, 20251.0My elderly mother came here on her own to set up her new phone. They took advantage of her as an elderly woman. They put a bunch of games into her phone and set her up with all kinds of additional add on expenses that she never authorized them to do nor was aware of. She then had to get on the phone with verizon and it took weeks and various long calls to undo all the things they did at this store to her new phone. To this day she has games in her phone that she never authorized that are unable to be removed. They treated her very poorly and disrespectfully and took advantage of her being a sweet elderly woman who is not as good with technology. I was surprised by this then remembered I experienced similar a year ago. I went to get my new phone I brought in set up and I caught the Verizon person attempting to put add ons on my phone. I told them not to, to which he stopped. Also they charge money to just set up a new phone I brought in. This store is totally unethical in how they seek to exploit the elderly or people when they are not looking nor aware of what the salespeople are doing. The people working here cannot be trusted. Avoid this Verizon store at all costs.
- JGJuan G.Oct 1, 20255.0Best customer service I've encountered!
- JNJim NunanSep 21, 20251.0Showed up in the afternoon and signed the check-in board but they assisted another family that arrived after. Say patiently for about 30 minutes and for blown off.
Frequently Asked Questions About Verizon
What types of devices and products does the Pasadena Victra Verizon store offer?
The Pasadena Victra Verizon store offers a full range of wireless devices including phones, tablets, home internet solutions, smartwatches, accessories, and device protection.
What are the store hours for the Victra Verizon location in Pasadena, CA?
The Victra Verizon store is open from 9:00 AM to 8:00 PM Monday through Friday, 10:00 AM to 7:00 PM on Saturday, and 10:00 AM to 5:00 PM on Sunday.
Does the Pasadena Victra Verizon store provide in-store pickup services?
Yes, this location offers in-store pickup for orders placed online or by phone.
Which payment options are accepted at this Victra Verizon outlet?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What brands does Victra Verizon Pasadena carry?
They carry brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Casemate and Otterbox.
What languages can customers expect service in at the Victra Verizon location?
Customer service is available in English and Spanish at this location.
What nearby locations can I visit before or after shopping at Victra Verizon Pasadena?
Nearby spots include Crumbl - Hastings Ranch for desserts, Corner Bakery for café and bakery treats, and California Fish Grill for seafood dining options.
Are there any nearby stores for clothing or home goods around the Victra Verizon Pasadena location?
Yes, you can visit nearby stores like Carter's for children's clothing, Marshalls for women's clothing, HomeGoods for home décor, and At Home for furniture and carpets.
How can nearby retail and service locations assist customers visiting Victra Verizon Pasadena?
Nearby locations such as Sears Home Services and H&R Block offer appliance repair and financial services, which could complement your visit if you need additional household or financial assistance.
Does this Victra Verizon store support sustainable practices such as recycling electronics?
Yes, the store offers electronics recycling services to support environmental sustainability.