Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
1,861 reviews
5 stars
908
4 stars
274
3 stars
158
2 stars
87
1 star
434
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting unhelpful or rude staff.
Appointment Issues
Numerous reviews mention long wait times and confusion regarding appointment scheduling, leading to frustration among customers.
Product Knowledge
While some staff members were praised for their knowledge, many customers felt that employees lacked adequate training and provided inconsistent information.
Negative Experiences
Several customers shared extremely negative experiences, including feeling ignored, misled, or treated poorly, which has led to a loss of trust in the store.
Store Environment
The store is described as busy and chaotic, with complaints about the layout and difficulty in getting assistance.
- VCVoodoo ConsistentJan 4, 20264.0Great place to kill time with your kids, if you wanna purchase, make sure you check out amazon first, sometime they sell $50 less than in Apple Store
- JWJocelyn WongDec 21, 20251.0The guy at the Genius Bar who called Jason seems having a bad day. Poor time management with appointment time and not friendly at all.
- AWAya WickDec 18, 20255.0Steve is very helpful and knowledge. Great customer service!
- LLlouis liNov 23, 20251.0cannot trade in my phone directly only told me because I was online order and did not add trade in option online? I check everywhere online . The clerks seems only do not want to help .
- RKRoxana KharaudNov 20, 20255.0I was assisted by a fantastic lad upon entering the store. I explained my situation and he literally gave me a breakdown of all of my MacBook options along with his suggestions and the reasons why he felt they would be a good fit for my needs. This experience was a HUGE level up from my experience at the Grove. I know Eddie doesn’t get commission for selling me the MacBook I decided to purchase but seriously, if you’re not a techy like me and need help in choosing the best Apple product for you, request Eddie. He has a beautiful vibe and is über knowledgeable about the products and the best way to make your purchase go a long way. Kudos to you brother!
Frequently Asked Questions About Apple Pasadena
What products can I find at Apple Pasadena?
Apple Pasadena offers a range of Apple products including iPhone, Mac, Apple Watch, and iPad.
What services are available at the Apple Pasadena Genius Bar?
The Genius Bar provides technical support and repair services for Apple products.
What are the Apple Pasadena store hours?
The store is open Monday to Thursday and Sunday from 10:00 AM to 8:00 PM, and Friday to Saturday from 10:00 AM to 9:00 PM.
Does Apple Pasadena provide wheelchair accessible entrances?
Yes, Apple Pasadena has wheelchair accessible entrances for customer convenience.
Can I order products online or use in-store pickup at Apple Pasadena?
Yes, Apple Pasadena offers both online ordering with delivery and in-store pickup services.
Is there free Wi-Fi available at Apple Pasadena?
Yes, free Wi-Fi is available for customers inside Apple Pasadena.
Can I recycle my old electronics at Apple Pasadena?
Yes, Apple Pasadena has an electronics recycling program to responsibly dispose of your old devices.
What nearby stores can I visit alongside Apple Pasadena for fashion shopping?
Nearby fashion stores include Foot Locker, Athleta, Abercrombie & Fitch, American Apparel, and H&M, perfect for combining your electronics shopping with apparel needs.
Are there nearby dining options close to Apple Pasadena?
Yes, you can enjoy meals at nearby restaurants such as Taco Libre, Frida Tacos - Old Pasadena, and Brothers' Pies n' Fries before or after your visit.
How can nearby places like PDC North America and Echo Factory benefit someone visiting Apple Pasadena?
If you're in the area for Apple Pasadena, professional services like event photography at PDC North America and advertising services at Echo Factory can be convenient for business needs or event planning.