Apple Stanford Shopping Center

Reviews

• RT

  Rediet Tesfaye

  Dec 29, 2025
  1.0
  I bought an AirPod about two months ago and it stopped charging, so I brought it to this store while it was still under warranty. I was helped by Jas, who was noticeably cold from the beginning. She ran a diagnostic that showed no result and said the AirPod had to be sent out for further testing. I explained that I had purchased it recently, needed it for work, and asked if a replacement exception could be made, but there was no flexibility and the interaction became increasingly frustrating. When I asked to speak with a manager to see if anything could be done, nothing moved forward and my last interaction was still with Jas. As she finished the transaction, she turned around and said “have a good rest of your day” in a clearly rude tone. It was so obvious that two other people at the table even commented on it. The visit took over an hour, and I left without a solution for a product that failed after only two months. Between the lack of support and the poor customer service, the experience was really disappointing.
• DD

  DABABOman

  Dec 26, 2025
  1.0
  Came here to buy a case for my iPhone and the employees pointed me in the direction than ran away. It took 5 minutes to get someone’s attention than they said sorry I can’t assist you. I left. I hate this company. I am ready to leave it all together. Tech is not the same.
• LC

  L C

  Dec 21, 2025
  2.0
  The only thing I needed help with was checkout, and even that was handled extremely poorly. I came into the Apple Store on my birthday to purchase a new phone as a gift to myself. Unfortunately, this turned into the worst shopping experience I’ve ever had. After waiting nearly 40 minutes, it was finally my turn. However, the sales associate repeatedly spent long periods assisting new customers, leaving me waiting over and over again ………. A manger told me to wait … someone will help me … After waiting about 15 minutes, he directed me to an employee named Sarah. She was assisting another customer and asked me to wait. I waited an additional 25 minutes .when it was finally my turn. She spoke to me for about two minutes, then turned away to assist someone else. This happened repeatedly—brief acknowledgment for a few seconds, followed by long conversations with another customer—leaving me standing there, confused and ignored…… I remained patient and polite, but the repeated interruptions made me feel dismissed. The situation became overwhelming, and I ended up having an anxiety response and crying in the store.….This should never happen to a customer—especially one prepared to spend over $1,000 and who has supported Apple for more than 10 years. Eventually, another employee stepped in and was genuinely kind and helpful, which is the only reason this review is not one star. However, by then, the experience was already ruined. On top of that, the data transfer process after purchase took over 25 minutes while connected to power and still failed. While waiting for data transfer … I have realized how disappointed Apple has become A $1,000+ phone no longer even includes a power adapter? You willing to creat unnecessary inconvenience and added time costs. Just to make the customer pay $50 more ? It feels calculated and dismissive of loyal customers ?!! Nearly everything now feels monetized—music, photo storage, basic features. Apple may be bigger than ever, but it has become colder, more transactional, and less respectful of customers’ time and experience. I returned the phone on the spot and decided to explore other brands. I hope Apple reflects on how it treats customers and what kind of experience it truly should to offer.
• SS

  SK

  Dec 19, 2025
  1.0
  Stephanie was extremely rude at my genius bar appointment. Worst apple store experience ever. Apple really needs to get some qualified worker here.
• SZ

  Steve Zhou

  Dec 14, 2025
  1.0
  I had my back glass repaired here today. After four hours, I went to pick up the phone and found that they scratched up the screen. Then they tried to tell me it was already like that. I had to push back for them to look into it. They then admitted that the technician “hesitated”when asked if it was them who scratched it, and then said maybe it was. Really dishonest and unprofessional experience.

Frequently Asked Questions About Apple Stanford Shopping Center