Apple Stanford Shopping Center

Reviews

• MB

  maria eugenia bona

  Nov 12, 2025
  1.0
  Dear Apple Team, On October 26, 2025, I purchased an iPhone 16e at the Apple Store in the Stanford Shopping Center, in Palo Alto, California. During the purchase, I asked the salesperson whether the device would work in Brazil, since I was informed that only the eSIM version was available. The salesperson assured me that there would be no issue using it in Brazil. I was then referred to another staff member to complete the transaction, who confirmed the same information. However, upon returning to Brazil, I went to my mobile carrier and was informed that the iPhone 16e is not compatible with Brazilian eSIM networks, and therefore cannot be used in the country. I am extremely surprised and disappointed, as two store employees assured me that the phone would work normally in Brazil. This situation suggests a lack of proper training or inaccurate information being provided to international customers. I would like to know how Apple intends to resolve this issue.
• MM

  Magnus

  Nov 11, 2025
  5.0
  i have never been here
• YS

  Yuriko Schwartz

  Oct 24, 2025
  1.0
  Poor Customer Service Experience On September 25th, I purchased an AirPods 3. Despite infrequent usage, I noticed approximately ten days later that the left AirPods was not charging, while the right AirPods seemed to be functioning normally. I promptly scheduled an appointment with Apple Care at their earliest available date, which was October 12th. Upon arrival at the store, I was informed that a brand-new replacement would not be provided due to the device being outside the return window (17 days versus the 14-day return window). I requested an exception, since it was only 3 days, but was denied. Instead, the store conducted tests and diagnosed the problem as being with the charging case, not the AirPods. Unfortunately, the store did not have the specific charging case in stock and ordered a replacement for me. I was informed that the replacement would take a few days only. However, after a ten-day period, I received NO communication from the store. I had to follow-up myself to understand the status of my case and on 10/22 finally the new case arrived at the store. Today, October 24th, I have been attempting to pair the AirPods with the new charging case I picked up, but I am encountering a different error. It appears that the issue may be with the AirPods themselves, not the charging case, which the technical team might have overlooked. After another hour or so of interaction with Central Support over the phone, I have scheduled another appointment for tomorrow to collect and try to pair new AirPods set. Long story short: I’m expressing my dissatisfaction with the handling of multiple defective items I received and the complete disregard shown for my time.
• WG

  Wei G

  Oct 18, 2025
  1.0
  I just had the worst experience at this Apple Store. I brought my phone in to get the battery repaired. They were supposed to finish it on time, but they didn't. Every time I asked about the progress, they told me it would be ready in 10 or 15 minutes. However, it took them almost 40 minutes longer than expected. This is completely unacceptable. They have no sense of time management. I'm really disappointed. I hope they can improve their service and be more respectful of their customers' time.
• JH

  josh hallapo

  Oct 18, 2025
  1.0
  Terrible experience at this Apple Store. The team was completely disrespectful and dismissive - they didn’t even want to hear the issue and told me to “just deal with it.” When I asked for a manager, he wasn’t any better. Instead of listening, he tried to cover for her, gave conflicting explanations, and made zero sense. He listed four possible causes, ruled out three, and then contradicted himself about the only one left. Both employees showed zero accountability or professionalism. Totally unacceptable for Apple.

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