Apple Stanford Shopping Center

Reviews

• MM

  Matthew Martinez

  1 day ago
  1.0
  Long waits and the employees are obnoxious and unhelpful. There are probably better alternatives nearby.
• XA

  Xirui Antaris

  Feb 19, 2026
  1.0
  My experience with the Genius Bar at Apple was extremely disappointing. The technicians had a dismissive attitude and seemed more focused on closing the ticket and moving on than actually helping me. My phone was still functioning (just a damaged screen from water damage), and I asked about options to back up my data — instead of offering guidance or even discussing possibilities, they simply said there was “nothing they could do” and pushed buying a new phone. For a premium brand, I expected professionalism and basic customer care. Instead, it felt rushed, transactional, and indifferent.
• JB

  Jonathan Bowman

  Feb 17, 2026
  1.0
  Apple locks iMessage to its own devices, which makes full texting on Windows basically impossible. That is not a tech limitation, it is a policy choice. They do not provide real API access, so Microsoft can only mirror basic messages over Bluetooth. The result is half working threads, no real history, and constant friction. Android proves it can be done. Apple just doesnt allow it.
• MC

  Madisyn C.

  Feb 14, 2026
  1.0
  I arrived at 11:55 for a 12pm Genius Bar appointment and was not seen until almost 1pm. When I went to a worker and asked what was going on, they revealed I was never entered into the system despite speaking to a worker upon arrival and being escorted to a seat. Very slow service.
• MA

  Michael Angulo

  Feb 6, 2026
  1.0
  Customer service not very professional i went to this store to buy my grand daughter a apple air phone it took about 20 for someone to ask me if I needed help .there were only a few people in the store about 10 the whole process took over a hour Iwas ready to purchase but they ask what color i want so I called my grand daughter to ask at the same time he took off then about 15 minutes later a different representative came i told i need to know price on phone with everything I wanted he gave me a price I ok well when I went to pay I had already asked him full price like was walking out the door so I paid him I reviewed the apple pay was not in there I told him before I wanted he said ok but when I had to that amount that was ok but after payment it wasn't there he told me a additional 140 and I had to pay again they don't listen to what customer want head ache from buying there I will never go to that store again to me I waisted $1300

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