Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,615 reviews
5 stars
942
4 stars
312
3 stars
117
2 stars
55
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or dismissive behavior.
Repair Experience
Many customers expressed dissatisfaction with repair services, citing long wait times and unresolved issues.
Store Environment
The store is generally described as beautiful and clean, contributing positively to the shopping experience.
Staff Knowledge
While some staff members are noted for their helpfulness and knowledge, others are criticized for being unhelpful or lacking technical expertise.
Communication Issues
Customers frequently mentioned poor communication regarding service updates and appointment handling.
- UJu2runku jukumaru1 day ago4.0as an ole palo altean, once having visited the local unified school district office to pick up personal school docs; i found it an pleasure to stop on by the main city strip looking for a second stand for my ipadpro that i could place on my dashboard to update mobility; love my keyboard pad, buy windshield does not allow it to rest my PAUD ooking for a
- PMPatrick McNamara1 day ago2.0I called on Qualcomm as a Regional Sales Manager selling antenna and connector products for use in their mobile phones solutions from 1997 through 2001. We had several design wins with Qualcomm's handset division, Global Star and eventually Kyocera after the sale of Qualcomm's mobile phone division. On April 14, 2004, John DelMastro, Chief Legal Counsel for Qualcomm, purchased a house next door to me in Escondido, California. He placed his family pet, an Australian cattle dog named Sasha, outside to bark unabated from that day until January 10, 2009; the day I lost my home to foreclosure. Why?
- JWJake Wang4 days ago5.0I purchased iPhone 17 today. The clerk was really nice and I don’t have to wait much time
- DPDuygu POLATJan 5, 20265.0After a bad experience, I returned today regarding my iPhone 17 Pro Max. Managers Joe and Girma provided outstanding customer service, coached their team, and showed genuine care for customer satisfaction. I truly appreciate their professionalism and support.This kind of leadership makes a big difference.
- RZRan ZviDec 17, 20251.0Ordered an iPhone 16e online and traded my iPhone SE at the store, and checked with 2 employees that my trade-in was processed. Not only did they give me a phone with a broken front facing camera, they also stole my other phone and didn't submit the trade in refund. When I called in they couldn't find it in their system.
Frequently Asked Questions About Apple Palo Alto
What products can I purchase at Apple Palo Alto?
You can shop for iPhone, Mac, Apple Watch, iPad, and other Apple products at Apple Palo Alto.
Where is Apple Palo Alto located?
Apple Palo Alto is located at 340 University Avenue, Palo Alto, CA 94301, United States.
What are the opening hours of Apple Palo Alto?
Apple Palo Alto is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Apple Palo Alto offer technical support services?
Yes, Apple Palo Alto offers technical support through the Genius Bar where Specialists can assist you.
Can I get Apple products delivered or pick them up in-store at Apple Palo Alto?
Yes, Apple Palo Alto offers delivery and in-store pickup services for your convenience.
What payment methods are accepted at Apple Palo Alto?
Apple Palo Alto accepts debit cards and mobile NFC payments.
Is Apple Palo Alto accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance to accommodate customers with disabilities.
Are there any nearby restaurants I can visit after shopping at Apple Palo Alto?
Yes, nearby restaurants include Figo (Italian), Siam Royal Authentic Thai, Burma Ruby (Burmese), Dickey's Barbecue Pit, and The Curry Pizza House among others.
What financial services are located near Apple Palo Alto that customers might find useful?
Nearby financial services include LibertyX Bitcoin ATM, Redwood Valuation Partners, MoneyGram, and Ribbit Capital.
What nearby businesses can help me with shopping or entertainment after visiting Apple Palo Alto?
You can visit Game Stop for video games and entertainment, or shop at Palo Alto Downtown for various retail and pet stores.