Verizon

3.5
371 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Palmdale for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
39575 Trade Center Dr, Palmdale, CA
93551, United States

Hours

Reviews

3.2
272 reviews
5 stars
115
4 stars
32
3 stars
13
2 stars
18
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised specific employees for their excellent service.

Billing Issues

Numerous reviews highlight problems with billing, including unexpected charges and miscommunication regarding promotions, leading to customer frustration.

Store Experience

Customers frequently mention long wait times and poor in-store assistance, with some expressing dissatisfaction over the lack of acknowledgment from staff upon entering.

Technical Support

Several reviews indicate dissatisfaction with the technical support provided, including charges for simple fixes and difficulty in resolving issues.

Employee Attitude

There are multiple reports of employees displaying a lack of professionalism and respect towards customers, contributing to a negative shopping experience.
  • GY
    Georges Yyaa
    2 days ago
    5.0
    Love the staff there! Very nice and exceptional service!
  • KH
    Kathy Hoover
    6 days ago
    5.0
    Madi H at this store was unbelievable. For 2 months I’ve been working on the same issue without a positive income. Today 1.5 hours later she completed the task that others continued to fall short. Madi thank you for your unwavering patience and kindness.
  • FS
    Frank Sparks
    Oct 27, 2025
    4.0
    Verizon has always given me far better service than other carriers. As well as customer service in stores
  • CS
    Christine Shafer
    Aug 26, 2025
    5.0
    I don't remember the ladys name but it was a female that work there. she was very pretty. she fixed my phone. thank gosh. thank you again hun.
  • ER
    elisabeth Rodriguez
    Aug 11, 2025
    1.0
    Verizon scams I originally went in because I needed my router cord replaced they Did not have the cord they told me they would give me a free upgraded Wi-Fi router without disclosing that my monthly payment would change from $25 to $80 and they absolutely didn’t do nothing about it when I reported to the store manager and the 1800 # yet nothing was done I couldn’t go back to my $25 plan they offered 15 dollars off my next bill like that solves the issue

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Palmdale?

The Verizon store in Palmdale is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.

Which smartphone brands are available at Verizon Palmdale?

Verizon Palmdale offers smartphones from leading brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.