Geek Squad

Reviews

• MP

  Melissa Papp

  Jun 16, 2025
  1.0
  If I could give zero stars, I would. I came in for what should’ve been a simple fix—getting out of S Mode on my laptop. A Geek Squad technician attempted to troubleshoot it and ended up breaking the system to the point where I could no longer log in. After crashing it, he told me the laptop was faulty and said I’d need to pay to have it fixed—even though it was fully functional before I brought it in. Once the manager got involved, I was pushed toward a full reboot with no real alternatives offered. No one clearly explained what would be lost in the process. As a result, my entire laptop was reset—leading to the permanent loss of all my files, photos, school documents, homework, and software. I told the manager I used the laptop for school and that I was losing important assignments and documents. He couldn’t have cared less—completely indifferent. Later, I found out he even misrepresented what happened to his regional manager, claiming he’d offered me options (which he absolutely hadn’t). I was told I could either pay to fix it, accept a wiped computer, or take it home as-is. No mention of recovery options, timelines, or data protection. The only person who helped me and took any accountability was Jose, another team member. He stepped in, reinstalled the software, voiced my concerns to leadership, apologized, and showed empathy when no one else did. This entire experience turned what should’ve been a quick fix into the irreversible loss of years of work, photos, and personal data. No one followed up. No one made it right. Absolutely horrible experience.
• KY

  Ken Young

  Apr 16, 2018
  5.0
  Excellent customer service and the Geek Squad text support is fantastic.

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