Best Buy

Reviews

• LS

  Lindsey S

  Jan 3, 2026
  5.0
  John.Verizon Specialist helped me set up my new phone when the Verizon Store couldn't. He was awesome! Thank you so much!!
• JP

  Juan Perez

  Jan 3, 2026
  1.0
  They are not helpful at all in geek squad. This computer repair here in geek squad is the worse customer service ! Charged me $250 and nothing got donee!
• DG

  DanG Goog

  Jan 3, 2026
  4.0
  Just like all big box stores. Full of use and throw away Chinese electronics. Good luck if you need any assistance. Other than that, it was clean and well lit. I bought a little Bose blue tooth speaker. It sounds like cr^p. In my case. The store came out on top. Imagine that.
• AF

  Adrienne Foreman

  Dec 27, 2025
  4.0
  David our sales associate was very helpful. He explained about what computers would be to our advantage.
• JS

  Jordan Smith

  Nov 28, 2025
  1.0
  The Worst Customer Service Experience of My Life. Boycott This Store in Palm Desert. I’ve never written a review this harsh, but Best Buy and Geek Squad absolutely earned it. I booked what should have been a simple TV and soundbar installation. Instead, Geek Squad showed up late, with almost no time left in their appointment window. One tech literally had a broken stud finder — and because of that, they proceeded to punch 15 random holes into my interior wall. I’m not exaggerating. Fifteen. Then they moved to the exterior wall and destroyed the stucco, mounted the TV incorrectly, and the TV fell off the mount. Completely unacceptable. I now have an insurance claim for the damage, and repairs are nearing $2,000 for what should have been a routine job. The customer service after the fact was somehow even worse. I spent hours on the phone with an offshore call center in Manila, getting bounced around with no resolution. Out of desperation, I drove to the Palm Desert store and spent 90 minutes with a manager who managed to mess up the return process even further. Geek Squad came back to pick up the equipment — except they refused to take the Samsung soundbar because it was from a “third-party distributor.” So what? I bought it from Best Buy. Their logic made absolutely no sense. I then took the soundbar to the store myself (with no boxes, because Geek Squad had taken that packaging), and spent over two hours arguing with an agent who refused the return because I didn’t have the original packaging. The manager eventually came out and told me they couldn’t do anything. No apology, no accountability. I literally had to drive to FedEx, find a box, package the item myself, and ship it — and I still haven’t gotten a refund. This has been a complete nightmare from start to finish. Between the physical damage to my property, the hours wasted, the incompetence at every level, and the total lack of ownership, I can confidently say: I will never shop at Best Buy again. Their customer service is a joke. Geek Squad is even worse. Save yourself the stress, the repairs, and the insanity. Boycott this store

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