Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
2,393 reviews
5 stars
1,379
4 stars
503
3 stars
216
2 stars
98
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff, particularly in the Geek Squad and sales departments.
Product Knowledge
Several reviews highlighted the expertise of employees in assisting with product selection and troubleshooting.
Inconsistent Experiences
While many had positive interactions, some customers reported poor service, especially regarding product availability and assistance.
Delivery Issues
Numerous complaints were made about delivery and installation services, including missed appointments and additional unexpected charges.
Inventory Concerns
Customers noted a lack of stock for certain items, leading to frustration and the need to shop elsewhere.
- AQAmy Quintanilla3 days ago1.0This was the most racially profiled Ive ever been treated. I’m glad I don’t live in this town..please if you are of color or have tattoos stay away from this store. Rather than what normally would have been considered good customer service, felt uncomfortable, an invasion of space, and a feeling that I was unaccepted. Felt like every employee watched my every move and I couldn’t take two steps without being confronted by another separate employee. Was asked upon entry if I needed help or was looking for anything, I replied no and that I was browsing the store as it is there Black Friday sale. Despite this I was still approached by customers, managers, and staff every aisle I turned to. It felt like I was being followed specifically, other customers even in the same aisle as me were freely shopping. Other employees had clearly seen I had been helped, but still kept pestering. The whole stop was less than 15 minutes, I felt like I needed to escape. I can appreciate customer service but this felt more like suffocation and discrimination for how I looked. Pretty disappointing. I tried looking up where to respond what your employees was but customer surface I was rushed and racially profiled
- RSRonda SilvaNov 11, 20255.0They had exactly what I was looking for helpful and friendly staff
- YKYaseen KadyNov 8, 20255.0Diana from Geek Squad was absolutely excellent — thorough, patient, and incredibly knowledgeable. She went above and beyond to help me resolve my issue, showing impressive persistence and versatility across multiple devices and issues. You can tell she genuinely cares about delivering a great outcome! Shawn, the tech advisor, was also outstanding. He’s a wealth of experience and skill — he educated me on several aspects of printer setup and wireless technology in a way that was both detailed and easy to understand — I walked away, totally impressed and confident in my next purchase w BB. Although I don’t visit this Best Buy often — usually only when I’m in town for Indian Wells or a holiday getaway — this experience makes me look forward to returning. Huge thanks to both Diana and Shawn for raising the bar for customer service. Scott the main GS gentleman was 12/10 — it comes from the top down !!
- KCKenn ConnorsOct 30, 20255.0Bought a new home theater system. Keenan M. Was extremely knowledgeable, helpful, and kind. Ill be back!
- TBTaylor BurnsOct 16, 20255.0Andreas was such a big help to me today! I had my 3 dogs in the car when I came to do a curbside pickup (or so I thought). I had mistakenly chose in store but couldn’t leave my dogs in car. He was assisting another customer outside when I flagged him down and he kindly came to assist even though my dogs were barking the whole time I was trying to explain myself. He made a hectic moment easily fixable!!! THANK YOU! 🙏
Frequently Asked Questions About Best Buy
What are the regular operating hours of Best Buy in Palm Desert?
Best Buy Palm Desert is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Where is Best Buy Palm Desert located?
Best Buy Palm Desert is located at 72369 Hwy 111, Palm Desert, CA 92260, USA.
Does Best Buy Palm Desert offer curbside pickup services?
No, Best Buy Palm Desert does not currently offer curbside pickup.
Can I get Geek Squad support at Best Buy Palm Desert?
Yes, Best Buy Palm Desert provides Geek Squad support for your technology and appliance needs.
Is there wheelchair accessibility available at Best Buy Palm Desert?
Yes, Best Buy Palm Desert has a wheelchair accessible entrance for customer convenience.
What types of products can I find at Best Buy Palm Desert?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Palm Desert.
Which nearby stores can I visit along with Best Buy for furniture and home decor?
Nearby, you can visit Lovesac for furniture and Pier 1 Imports for home decor and goods, both located close to Best Buy Palm Desert.
Are there dining options near Best Buy Palm Desert for before or after shopping?
Yes, there are several dining options nearby including Casa Luna Mexican and Seafood, Sakura Palm bubble tea, and La Bella Cucina Italian restaurant.
Where can I get beauty and salon services near Best Buy Palm Desert?
You can visit Ulta Beauty, Benefit Cosmetics BrowBar, Charlotte Tilbury beauty salon, elemis beauty salon, and Supercuts hair salon near Best Buy Palm Desert.
Does Best Buy Palm Desert accept debit cards and checks for payment?
Yes, Best Buy Palm Desert accepts debit cards and checks, and does not require cash only transactions.