Brand Certified
Best Buy
4.3(3622 reviews)
Certified by Best Buy • Feb 22, 2026
Business Details
13510 Paxton St, Pacoima, CA
91331, United States
Certified by Best Buy • Feb 22, 2026
(818) 686-1839
Certified by Best Buy • Feb 22, 2026
https://stores.bestbuy.com/ca/pacoima/13510-paxton-st-1511.html/?ref=NS&loc=ns100
Certified by Best Buy • Feb 22, 2026
About
Certified by Best Buy • Feb 22, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Feb 22, 2026
Hours
Certified by Best Buy • Feb 22, 2026
Reviews
4.3
3,622 reviews
5 stars
2,217
4 stars
753
3 stars
318
2 stars
95
1 star
239
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unhelpful staff.
Product Availability
Customers expressed frustration with low stock and issues with product availability, particularly during busy shopping periods.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Return Policy Issues
Several reviews highlighted dissatisfaction with the return policy and the handling of returns, indicating a lack of accountability and clarity.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences, particularly with specific employees who provided excellent service.
- MMMiguelFeb 13, 20265.0Friendly staff
- BCBrenda Camarena-MorenoFeb 3, 20264.0Scarce on supply. But your go to quick electronics store
- RRRobert RodriguezJan 25, 20264.0Had what I needed..it was a best buy
- SISharbat IraniJan 24, 20265.0Very friendly and helpful staff members! Plenty of parking and they help carry bigger stuff to your car.
- KVKeith VignolaJan 20, 20261.0I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Pacoima?
Best Buy in Pacoima is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Pacoima offer in-store and curbside pickup services?
Best Buy Pacoima offers in-store pickup but does not provide curbside pickup.
Can I get Geek Squad support at Best Buy Pacoima?
Yes, Best Buy Pacoima offers Geek Squad support for expert advice and assistance.
Is the Best Buy Pacoima location wheelchair accessible?
Yes, Best Buy Pacoima has a wheelchair accessible entrance.
What types of products can I find at Best Buy Pacoima?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Pacoima.
Does Best Buy Pacoima offer electronics recycling services?
Yes, Best Buy Pacoima provides electronics recycling services.
Are there payment options available at Best Buy Pacoima besides cash?
Yes, Best Buy Pacoima accepts debit cards and checks; it does not require cash-only payments.
Which nearby restaurants can I visit before or after shopping at Best Buy Pacoima?
You can visit Don Chon Menudo, Camaron Mojado, Panda Express, or Subway for a meal near Best Buy Pacoima.
What nearby stores can help me with home improvement needs near Best Buy Pacoima?
Nearby Lowe's Home Improvement is a great option if you need hardware, gardening supplies, or home improvement products.
Is there a nearby Costco close to Best Buy Pacoima for additional shopping and gas station services?
Yes, Costco is located near Best Buy Pacoima and offers wholesale shopping, pharmacy, and gas station services.
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website