Best Buy

4.3
3590 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
13510 Paxton St, Pacoima, CA
91331, United States

Hours

Reviews

4.3
3,590 reviews
5 stars
2,192
4 stars
750
3 stars
317
2 stars
95
1 star
236

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unresponsive employees.

Product Availability

Customers noted low stock and limited selection of items, leading to frustration during visits.

Store Cleanliness

The store was generally described as clean and well-organized, contributing positively to the shopping experience.

Staff Knowledge

While some employees demonstrated good product knowledge, others were criticized for being uninformed or distracted.

Overall Experience

Customers expressed a range of experiences, with some enjoying their visits while others vowed not to return due to poor service.
  • PP
    PASCUALA PEREZ
    Nov 16, 2025
    1.0
    I bought a digital game card never got sent the code when I gave e-mail
  • AM
    Alejandro Marin
    Nov 14, 2025
    4.0
    Excellent place to buy all kinds of home electronics at great prices
  • AP
    Audre Pile
    Nov 13, 2025
    5.0
    Thank you, Sam, for taking such great care of my car! I had an infotainment system installed a few years ago and recently needed some repairs. From start to finish, Sam was honest, professional, and communicative. He clearly explained what to expect in terms of timing and cost, then called me directly once he identified the issue. Sam went the extra mile—showing me the problem areas in person, walking me through what the repair costs covered, and setting accurate expectations for completion. He was prepared, friendly, and easy to talk to throughout the process. I really appreciate the care and attention he put into my car. Five stars all around! If you need any technology installed or serviced in your vehicle, trust the Geek Squad at Best Buy—they’ll take great care of you.
  • AV
    Alejandro Vega
    Nov 11, 2025
    4.0
    Good bathrooms, clean store
  • DB
    David Barton
    Oct 27, 2025
    1.0
    I came in here to purchase a new cell phone and could not find a sales person. I asked the guy at the entrance if there were no sales people and he just shook his head. Never coming back to this place

Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy in Pacoima?

Best Buy in Pacoima is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Pacoima offer in-store and curbside pickup services?

Best Buy Pacoima offers in-store pickup but does not provide curbside pickup.