Best Buy

4.3
3605 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
13510 Paxton St, Pacoima, CA
91331, United States

Hours

Reviews

4.3
3,605 reviews
5 stars
2,206
4 stars
751
3 stars
316
2 stars
94
1 star
238

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unhelpful staff.

Product Availability

Customers expressed frustration with low stock and product availability, often leading them to shop elsewhere.

Store Cleanliness

The store is generally noted for being clean and well-maintained, contributing positively to the shopping experience.

Management Issues

Several reviews highlighted issues with management and staff behavior, indicating a need for better training and customer service standards.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences, particularly with specific employees who provided excellent service.
  • EH
    Ernesto Hernandez
    4 days ago
    5.0
    I love this best buy is so closed to my house
  • SA
    Sam I Am
    Jan 1, 2026
    5.0
    I purchased an LG front loader washer today. Manager Michael M helped us with the purchase. He was so nice and patient with me and all my questions. I will continue to take the one hour drive to make any more future purchases. Thank you so much!!
  • RM
    Ricardo Marroquin
    Dec 21, 2025
    5.0
    Exelent service
  • NF
    natalie fisher
    Dec 4, 2025
    1.0
    My first time ever going into this Best Buy, and they're following me, like the manager like everywhere. I go very uncomfortable. Do not recommend this best, buy for anybody.
  • AC
    Apartment Cleaning Solutions Co.
    Nov 30, 2025
    1.0
    Got a tv for black Friday. Open box.. they said good condition.. got there and electrical plug was missing. Remote missing. Box missing.. what a waste of time.. they should make you aware of that from the beginning.. this is why Amazon is taking everyone out of business. Perfect example

Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy in Pacoima?

Best Buy in Pacoima is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Pacoima offer in-store and curbside pickup services?

Best Buy Pacoima offers in-store pickup but does not provide curbside pickup.