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Verizon

3.5
(305 reviews)

Business Details

1500 E Village Way, Orange, CA
92865, United States
(714) 921-5130

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Orange for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1500 E Village Way, Orange, CA
92865, United States

Hours

Reviews

3.5
305 reviews
5 stars
163
4 stars
23
3 stars
18
2 stars
18
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rudeness and lack of assistance.

Staff Knowledge

Some staff members were praised for their helpfulness and knowledge, while others were criticized for being unhelpful.

Long Wait Times

Numerous reviews mentioned long wait times and understaffing, leading to frustration among customers.

Sales Practices

Several customers expressed dissatisfaction with sales practices, including misleading promotions and additional charges.
  • GV
    Giovanni Vanore
    Feb 15, 2026
    5.0
    The store solved my activation issue immediately. 10 stars for the in-person support and -9999999 for the online chat agents from somewhere in the world where the cost of labor is cheap—and so is the service
  • AG
    Alexis Gaskin
    Dec 21, 2025
    3.0
    I have been having connection troubles with my devices 2 almost 3 weeks now. I was helped in the beginning and i felt good about coming in and trying to get help to resolve my sistation.. Only 3 because I felt like I was getting helped but other times when I kept having the same issue and coming in they would act like I was bothering them a little start to help but leave. I was very appreciative of the help and in my situation staying as optomistic and calm as I could but in the end I felt like I was being pushed out when I was gathering my things and felt defeated.
  • JS
    Joseph Schumacher
    Dec 17, 2025
    5.0
    My iphone wasn’t charging because it said there was water in the USB port. Amy helped me perform a soft reset and the problem was fixed! Extremely extremely helpful
  • DB
    Derek Bezotte
    Oct 2, 2025
    1.0
    Wrongful lost phone charge, Asurion said it was a Verizon mistake. Verizon applied credit, but has not been reflected on account for a week/phone shut off 4 days ago. This service is a joke. Waiting on their system. It’s crazy how they leave you completely stranded like this well. I’ve been paying my phone payment the same day for the last two years. The last time I paid my phone bill extra early they tried to charge me twice and said it was their mistake. This business is shady and inconsiderate.
  • CK
    Catherine Kemley
    Sep 4, 2025
    1.0
    The salesman at this location did not explain fully disclose the charges that would be part of the phone. Despite being asked many times over what was the catch. He even started to get upset with my questions. We went ahead even though my gut told me there was something not right. As it turns out my gut was right and we got jacked!!!! Stay away from them.

Frequently Asked Questions About Verizon

What are the store hours for the Verizon store in Orange?

The Verizon store in Orange is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.

Can I schedule an in-store appointment at the Verizon Orange location?

Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.

Brand Certified Facts from Verizon

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