Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.3
4,037 reviews
5 stars
2,402
4 stars
898
3 stars
358
2 stars
110
1 star
269
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior.
Product Availability
Customers appreciate the availability of products, but there are complaints about pricing inconsistencies and issues with online order pickups.
Store Management
Several reviews highlight poor management practices, including unhelpful responses to customer complaints and lack of accountability.
Return Policy Issues
Customers express frustration with the return policy, particularly regarding restocking fees and inconsistent enforcement of return rules.
Positive Experiences
Despite negative feedback, some customers report excellent service from specific employees, indicating that experiences can vary significantly.
- SPSilva Plays953 days ago5.0Went to pick up a PC It took a bit longer as they had accidentally got the wrong PC but I'm happy they made sure it was the right one Also the staff were friendly
- CCchris chinJan 2, 20265.0Bought a new iphone and accessories from this location, this store is well stocked with more inventory and products than other locations. The service is good here if you have the right sales rep. For anything cell phone related ask for Steve. He helped with backup and data transfer post purchase. Very friendly and transparent, highly recommended.
- MPMisael ParadaDec 22, 20251.0Did not price match Employee refused to price match me for a ecotack 3850 From walmart and they are the direct seller
- JPJ PDec 6, 20251.0I came here to pick up a 360 camera for my company. The Best Buy website and order receipt all stated 1 hour pickup in an absolute way. No maybes, asterisks, disclaimers etc. So I came to this location to pickup and I was treated very dryly by the sales associates and a manager. The manager said I and the person that ordered the camera were wrong and the order will be ready to pickup when ever it's ready and I will be sent an email. I asked when and she said she's can't tell me and to just wait. I told the manager that Best Buy shouldn't be stating that that the order will be ready in an hour then. She didn't care and said that wasn't true. I waited an hour and a half more and left when I got no email. I eventually got an email the next day. So I drove out there showed my email and license to pick up. This clerk was very dry as well and simply handed the box to me with no receipt and no bag and that's it. When I asked for a bag and receipt the clerk gave me a negative smirk said I didn't need a receipt. And she placed a bag on the counter for me to bag the camera myself which I did. When I tried to leave the store the first thing I was asked was for my receipt. I told the guy I tried to get one from pickup and the clerk didn't want to give me one. I was then told I was good and I could go. This place is terrible, very unempathetic, not helpful and truly showed that they don't care about people. They care about money that's for sure.
- ZMZaid ManiDec 3, 20255.0Daniella is absolutely amazing! From the moment I walked in, she greeted me with a beautiful smile and an incredible attitude. She was patient, kind, and really took her time to help me find exactly what I needed. She explained everything clearly, answered all my questions without rushing me, and made the whole experience easy and stress-free. People like Daniella make you actually enjoy shopping — Best Buy is lucky to have her! If you ever visit, ask for Daniella. She truly goes above and beyond.
Frequently Asked Questions About Best Buy
What products and services does Best Buy at 3741 W Chapman Ave offer?
Best Buy offers TVs, computers, appliances, and more with expert advice, same day pickup, and Geek Squad support.
What are the store hours for Best Buy in Orange, CA?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer pickup services?
Yes, Best Buy offers both in-store pickup and curbside pickup services.
Is the Best Buy store accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance.
Can customers get electronics recycling services at this Best Buy location?
Yes, recycling for electronics is available at the store.
Does this Best Buy require appointments for shopping or services?
No, appointments are not required for shopping or services at this location.
What payment methods are accepted at Best Buy in Orange, CA?
The store accepts debit cards and checks; cash is not required.
Are there any nearby hotels where out-of-town customers can stay?
Yes, nearby hotels include Ayres Hotel Orange, ALO Hotel by Ayres, Doubletree Hotel Anaheim/Orange County, Hotel Fera Anaheim, and DoubleTree by Hilton Hotel Anaheim - Orange County.
Where can customers grab a meal or coffee near Best Buy?
Nearby dining options include Spoons Grill & Bar, Wendy's, Starbucks, 3 Palms Cafe, Anepalco, Trofi Restaurant, and The Peel Craftbar & Kitchen.
What nearby services can assist with transportation when visiting Best Buy?
Eveready Transportation provides tours and disability support services close to the Best Buy location.