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Best Buy

4.2
(4054 reviews)

Business Details

3741 W Chapman Ave, Orange, CA
92868, United States
(714) 938-0380

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
3741 W Chapman Ave, Orange, CA
92868, United States

Hours

Reviews

4.2
4,054 reviews
5 stars
2,408
4 stars
899
3 stars
359
2 stars
111
1 star
277

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and unprofessional.

Product Issues

Multiple customers reported receiving defective or incomplete products, leading to frustration and dissatisfaction with the return process.

Store Management

Several reviews criticized store management for poor handling of customer complaints and lack of empathy, contributing to a negative shopping experience.

Order Fulfillment

Customers experienced issues with order fulfillment, including delays and incorrect items being provided, which added to their dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers highlighted positive interactions with specific employees who provided excellent service.
  • PP
    Publimedprint
    2 days ago
    5.0
    Me encanta esta tienda encuentro fácilmente lo repuestos como por ejemplo cargadores y conecciones para los computadores impresoras entro otros que muchas veces son difíciles de conseguir aquí lo encuentro siempre buenos precios financiamiento también lo he usado y si buenas ofertas también he encontrado.
  • CG
    Christian Gonzalez
    4 days ago
    1.0
    Danielle doesn't even know company policy, just likes to make her own up on the spot....
  • RL
    Ruben Lemus
    Feb 14, 2026
    4.0
    staff was very helpful. I just wish the had more products in stock almost every thing I was looking for had to ve ordered
  • BC
    Brian C
    Feb 12, 2026
    1.0
    I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.
  • JH
    Juan Hurtado
    Feb 3, 2026
    1.0
    Came to buy a mouse that claimed to be on "sale" that I found on their app when checking out it came to different price and they claimed they couldn't honor the price because it was on their app since it's "market place". So I asked if I paid for it online can I just take this one they said no it has to go through their warehouse first most useless customer service I didn't get the females name who told me since she wouldn't stand still kept doing other things while her coworker asked her last time I'll ever shop at Best Buy I'd rather give my money to Amazon

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