Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Ontario, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
625 reviews
5 stars
526
4 stars
42
3 stars
13
2 stars5
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting individuals like Alyssa, Carlos, and Joseph for their professionalism and helpfulness.
Staffing Issues
Several reviews mentioned long wait times and inadequate staffing, leading to frustration among customers.
Product Knowledge
Customers frequently noted the staff's knowledge about products and services, which contributed to positive experiences.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding communication and service quality.
- SFSyrena Fernandez2 days ago5.0Carlos was so much help and very communicative and super caring, he should get a raise !
- LLLuisa Lozano5 days ago5.0Exceptional customer service from start to finish! Carlos was the first person who helped us, and he made the entire sales process smooth and stress-free. He really took the time to look out for us by explaining everything clearly and making sure we chose the best plan options for our needs. We ended up having to order our phone, and the experience was great right from the beginning thanks to him. When our phone arrived, we came back in and were greeted by Joseph, who was just as exceptional. There was a line of customers ahead of us, and he made sure to let us know right away that there would be about a 30-minute wait, which we really appreciated. The poor guy was running back and forth like Speedy Gonzalez, helping everyone as efficiently as possible! Despite how busy it was, when it was finally our turn, he never rushed us. He took his time, helped us pick up our phone, finalized the finances, and made sure everything was taken care of before sending us on our way. Overall, an amazing experience and truly great customer service from both Carlos and Joseph. Highly recommend!
- KRKary RodriguezJan 3, 20265.0Alysa V. Was very professional, I like when people treat me with respect, we decided to go to Ontario after getting mistreated at Verizon in Victoria gardens. Thank you Alysa V.
- AVAngel VidesDec 20, 20255.0I take the extra drive to this store in particular. As I've made it my favorite store. The attention here is beyond incredible, Joe and his team goes the extra mile to make sure you're satisfied. Been coming here for a few years now and never disappoints. Great Job guys!!!
- AMAdreanna MoralesDec 13, 20255.0Anthony was amazing he was very thorough and patient with us. He made sure to give us the best service and the best deals. Joseph the manager was also amazing he helped us finish getting our new phones he was very funny and had amazing customer service he is managing the store very well I can tell by everyone who works there it is a very positive work environment and comfortable.
Frequently Asked Questions About Verizon
What products and services does Victra – Verizon Authorized Retailer offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, device protection, new lines, upgrades, and accessories.
What are the store hours for the Verizon authorized retailer in Ontario, CA?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Where is the Victra Verizon store in Ontario, CA located?
The store is located at 961 N Milliken Ave, Ste 101, Ontario, CA 91764.
What payment options are accepted at the Victra Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the store offer in-store pickup services?
Yes, Victra offers in-store pickup services for customers.
How can I contact the Victra Verizon store in Ontario?
You can contact the store by phone at +1 909-724-4668 or via email at Info@victra.com.
Which brands are available at the Victra Verizon Authorized Retailer?
The store offers brands such as Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and more.
What nearby places can I visit when going to the Victra Verizon store?
Nearby, you can visit dining spots like Wendy's, Applebee's, Dave's Hot Chicken, and Five Guys. This allows you to enjoy a meal before or after your visit.
Are there nearby amenities that can help me find the Victra store?
Yes, the store is close to Comerica Bank and Sam's Club Fuel Center, which can help you navigate to the location.
Which nearby health and wellness services are close to the Victra Verizon store?
Nearby health services include Assure Dental of Ontario, Ontario Mills Dental & Braces, Sunrise Optometry, and Purity and Wellness Dentistry, making it convenient to combine errands.