Best Buy

Reviews

• NM

  Nadia M

  today
  1.0
  I had a very disappointing experience here due to the complete lack of customer service. I came in knowing I wanted to purchase a printer that day, but I needed assistance and had a few questions about the printer before making my purchase. I approached a sales associate and asked if he could help me, but he told me he would get someone else to assist me. I waited for approximately 30 minutes, watching multiple sales associates walk past me without offering any assistance. This was around 7:30 p.m. on a weekday, and from what I observed, the store did not appear particularly busy. I was extremely frustrated by the lack of attention and eventually left without purchasing a printer. It is incredibly disappointing to walk into a store ready to make a purchase, only to be ignored when you need help answering a few simple questions before buying. The fact that I waited 30 minutes without receiving any assistance is unacceptable. I should not have to chase down employees to get basic customer service. This experience left me with a very negative impression of the store and was a complete waste of my time.
• AA

  Ania Anvaryfar

  1 day ago
  5.0
  I stepped in with so many problems and left with Zero problems. Soleman was super amazing. Well educated, fast and friendly. He fixed my AirTag that I couldnt get it paired with my phone. And he gave me iPhone 18 cover for my iPhone 16. From Whomever I asked in store or outside I heard they don’t have 16. And only 17 and 18. The second Soleman head it he said 18 matches 16 screen and he changed it for me. I don’t know what is his position in this company but well deserved. So smart. This is a very good example of thinking outside the box. Thank you Soleman for fixing all my problems today.
• MT

  Mary Tan

  2 days ago
  2.0
  Tips: - If you see that this store has your item at the store and you want to pick it up, it can cancel your order if stock changes and becomes low. - If you buy an item at another Best Buy location and you want to exchange it at another one, you can't. You have to return it at the store that you made the purchase at. - If you made a purchase online and need to exchange it, any Best Buy location will honour your exhange. I have a couple of experiences to share pertaining to this Best Buy in Woodbridge. Both outcomes weren't the best. Back in early January, I bought a microSD card online. I specified picking up at this Woodbridge location after seeing that it was in stock. Well, I got a message that my order was being processed. It changed to being cancelled "due to low stock." I had the option of finding a different location for pickup by placing a new order to or having it shipped. I ended up doing the latter and all was great. Recently, I picked up a pair of USB A-to-C adapters from the Best Buy location on Warden Avenue. You'd think that grabbing a package from the store's display area would mean that it was brand new. After all, I paid for this box for $13 before taxes. Um, no. When I got home, there was only one adapter in the box. Not good. There was a sticker at the back saying Geek Squad. Did the tech centre use one of the adapters and put it back? I had no idea. I thought that I could exchange this box for a new one at any location. On my way home from work, I decided to drop by this location. I do like that it was easy to find. There was lots of parking. I pulled into a spot and walked in. I headed to customer service. I was immediately greeted by the manager. I appreciated the fast service. She took one look at the Geek Squad sticker and said that I needed to return to the Warden location. She couldn't help me. The other option would have been to buy a new box at this store and get a refund at the Warden one. I find this policy to be ridiculous. If you buy an item online and need to exchange it, any Best Buy Canada location will be happy to perform the exchange. Say you bought it at the Warden location and you lived in Niagara Falls. You can't go to your local store to exchange it. Rather, you need to spend nearly two hours driving over to Scarborough to exchange it and drive home for two hours with your new adapters. Highly inconvenient. I didn't see this Best Buy restriction online. I called customer service and let the friendly woman know that this process needed fixing. I couldn't tell from the box what the Geek Squad sticker meant. I also said that exchanges needed to be better for the end user than being internal information that only employees could decipher. What I learned exchanging this box at the Warden location is that the Geek Squad sticker meant that it was at a reduced price for one adapter. As an end user, I couldn't see those details spelled out on this label. Apparently, there was a barcode for a lower price that should have been scanned for the one adapter. Instead, the employee scanned the one adapter at full price. The sticker itself was obviously cryptic to me. The Best Buy employee also missed scanning the correct barcode that would have got me the price for one adapter. I am technically 0 for 2 with purchases and exchanges at this store. The manager was great with prompt customer service. However, the exchange process needs work. The Geek Squad sticker also needs to clearly show information that the customer can read. I still don't know how much one adapter costs looking at this sticker. It also didn't say that it had one adapter. Being open by disclosing more details would have been helpful to me and other customers. Putting this sticker on the front of the box would have been better. I didn't see it. I now have to flip the box to find out if it's a new box or an opened one.
• TK

  Thayas Kanthan

  Oct 8, 2026
  1.0
  I had a very disappointing experience at this Best Buy location today. At approximately 12:55 PM, I was at the checkout trying to purchase a gimbal. An employee named Arian was assisting me, but the entire process was extremely slow and frustrating. He seemed unfamiliar with the system, and I felt that my time was being wasted. I clearly explained that I had to be at work in 30 minutes and was in a rush. I wanted to use Fairstone Financing for my purchase. The employee asked for my ID and proof of my address, and I fully cooperated with all the verification requirements. I already had my Fairstone account number and a screenshot of my barcode ready, but the employee would not accept them. Instead, I was repeatedly asked to go online and complete additional steps. The process was unnecessarily time-consuming, and no one seemed capable of providing a clear solution. What made the situation even worse was that three or four other employees eventually came over, and I found their attitude toward me extremely rude and unprofessional. Instead of helping resolve the situation, they made me feel even more frustrated. Eventually, I became so frustrated that I left the store without purchasing anything. My message to the store's General Manager or management team: Please review the security camera footage from around 12:55 PM in the checkout area. You will be able to see how your employees interacted with me and how poorly this situation was handled. Customers deserve respect, professionalism, and efficient service, especially when they are cooperating with all the requirements. I would not recommend this Best Buy location. I strongly suggest visiting another location where customer service and customers' time are taken seriously. This was one of the worst customer service experiences I have had, and I hope management takes this complaint seriously. Date oct 8 2026
• SK

  Samantha Kumara

  Oct 1, 2026
  1.0
  Extremely disappointing and suspicious experience at this Best Buy location. I was trying to purchase a product, and the employees initially asked me to swipe my credit card. However, before completing the transaction, they suddenly refused to sell me the product. The entire interaction was unprofessional, confusing, and extremely sketchy. What concerns me most is why customers are being asked to present or swipe their credit cards if employees have no intention of completing the sale. This raises serious questions about how customer payment information is being handled. The employees involved, including the manager, showed a complete lack of professionalism and customer service. If there was a legitimate reason for refusing the sale, they should have explained it clearly instead of handling the situation this way. Management seriously needs to look into what is happening at this location. Based on my experience, I would strongly advise customers to be cautious when sharing their payment information here. Absolutely unacceptable customer service. I won’t be returning.

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