Best Buy

Reviews

• MM

  Musa Musa

  5 days ago
  5.0
  Wanted to give a big thank you to the legendary Carter! He helped me pick out the perfect laptop based on my budget and what I was looking for. I had a ton of questions, and he took the time to answer every single one. As someone who’s not very tech-savvy, I really appreciated how he explained everything in a way that was easy to understand. Thanks again, my friend! You certainly went above and beyond. I got the Acer Swift 14 - so far, no complaints. Very suitable for the work I'm doing in grad school.
• JJ

  Jane

  6 days ago
  5.0
  This review is about BestBuy’s excellent customer service. First, when a seemingly straightforward purchase was delayed, store leader Brandon & sales associate Tahemeena (at BestBuy on King St. N. in Waterloo) worked to solve the problem & smooth the sale. We had a very positive experience at BestBuy due to their kind & thoughtful assistance. Another time, when it became necessary to return an item that did not fit in the space allocated, online customer service representative Sabrina helped enormously over the course of several weeks to ensure its smooth return. Her thoughtfulness & dedication gave us a very positive perspective on shopping at BestBuy online.
• MM

  Monica

  May 10, 2026
  1.0
  I am very disappointed with the service and broken promises from this Best Buy location. I ordered an Apple Watch on the Thursday before Mother’s Day. The employee explicitly reassured that the item would arrive before Sunday. However, I found out that the expected delivery date shifted to Monday. We took it upon ourselves to try and retrieve the gift by contacting FedEx to pick it up directly from their facility, but because it was Sunday, we were unable to access it. When we went back into the store on Mother's Day to resolve the issue, the store manager was not helpful. Although their staff gave us false information to secure the sale, the manager offered zero solutions or empathy. Because of this store’s misinformation and lack of accountability, we spent Mother’s Day without a gift. If you need a product by a specific deadline, do not trust the verbal guarantees from this team. They will not stand by them when things go wrong.
• KK

  Karolina

  May 9, 2026
  1.0
  payment system was't working yesterday. when I clicked on the number above to call this particular store today to check if the system was functioning and finally got through to a person after automation made my life super 'easy', I was told to write down the store number.
• SB

  Spencer Baker

  Apr 26, 2026
  1.0
  Customer service is terrible, walked into the store knowing what I was there to buy. Asked for help to unlock the item from an employee who stated they would have someone over to help shortly. Multiple employees walked past none of which were there to help me apparently as I was met with “I’m with a customer” every time. 20 mins later, I left guess they don’t need the sale. Not the first time this location has completely dropped the ball on me and I’m sure it won’t be the last.

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