Best Buy

Reviews

• JP

  Jacqulin Preticia

  Oct 7, 2026
  5.0
  A huge shout-out to Kazim from this store. I Had such a great experience at Best Buy yesterday buying my new phone, Kazim walked me through all the plan options, helped me get the absolute best deal, and answered all my questions with so much patience. He was super friendly, knowledgeable and professional. Would highly recommend.
• CL

  Corinna Lee

  Oct 1, 2026
  5.0
  Friendly, very helpful staff, Kazum did his best getting us the best package and deals with our new phones...this man deserves a raise!! A+++
• MS

  Mobin Shaikhi

  Sep 21, 2026
  1.0
  Absolutely unacceptable experience with Best Buy and Lenovo laptop. I paid around $1,700 + 4 years extended warranty for a Lenovo Slim 7i from Best Buy because I needed a reliable laptop for my engineering degree. Instead, I’ve had problems with two laptops in only two months. The first laptop had a sticky, defective key within the first week. Best Buy thankfully replaced it, but now I’m facing another issue. The laptop now has serious screen problems after only two months. The display randomly glitches and shows horizontal coloured lines. This is completely unacceptable for a laptop at this price. Now that university has started, I rely on this laptop every day for my degree. Best Buy’s solution is to send it away for repair for up to three weeks. That is not an acceptable solution. I paid $1,700 for a dependable computer, not a defective product that I’m expected to be without for weeks. This is especially frustrating because I was specifically told I was buying a high-end laptop that would last throughout my engineering degree. Instead, I’ve already dealt with a defective keyboard, a replacement laptop with a faulty screen, and extremely inconvenient customer service. I do not want another repair. I want a laptop that actually works, or the option to exchange this for a different model. Best Buy needs to take responsibility for selling me a product that has failed twice and stop treating this like a minor inconvenience. Two defective laptops in two months is ridiculous. Spending $1,700 and being told to wait three weeks for a repair is unacceptable. I am extremely disappointed with both Lenovo and Best Buy. I want the management to consider replacing my laptop.
• SZ

  Saad Zaidan

  Sep 21, 2026
  5.0
  Sally provided excellent customer service. She was extremely helpful, patient, and friendly. She spent a lot of time with me, explained everything clearly, and made sure I got the help I needed. I truly appreciate her effort and professionalism. Best Buy is lucky to have her. Thank you, Sally!
• MB

  Matt Baryla

  Sep 10, 2026
  1.0
  I recently visited Best Buy to purchase a replacement Apple Pencil after my previous one broke. Before purchasing, I specifically told the customer service representative that I needed an Apple Pencil that was compatible with my 9th-generation iPad. I was assured that the model they recommended would work with my device. After returning home, I discovered that the Apple Pencil was not compatible with my iPad. I drove back to the store and explained the issue, but rather than checking the model of the Apple Pencil or confirming its compatibility, I was repeatedly told that I was setting it up incorrectly. I was given additional instructions and sent home to try again. After those instructions also failed, I contacted Best Buy customer support by phone. The representative I spoke with confirmed that the Apple Pencil I had been sold was not compatible with my 9th-generation iPad and that the information I had received at the store was incorrect. The following morning, I had to make a third trip to the store to resolve an issue that could have been avoided from the beginning by simply verifying the product’s compatibility. It ultimately took three employees to determine what had gone wrong. I was eventually given a refund, but I did not receive an apology or any meaningful acknowledgment of the inconvenience caused. I understand that mistakes happen, and I would not normally complain about a simple product mix-up. However, what made this experience particularly frustrating was that I clearly explained what device I owned before making the purchase, returned to the store when the product did not work, and was still sent home a second time without anyone verifying whether I had actually been sold the correct product. This resulted in three separate trips to the store, as well as additional time spent contacting Best Buy support, for an issue that could have been resolved very quickly had the product model and compatibility been checked when I first raised the concern. I am disappointed with the level of service I received and, particularly, with the lack of acknowledgment or apology when the mistake was finally identified.

Frequently Asked Questions About Best Buy