Apple Conestoga

Reviews

• JJ

  Jesse

  2 days ago
  5.0
  Went to sell an iPhone privately, the buyer arranged diagnostics testing with the store (which is free of charge, crazy enough). Alex helped us, she was FANTASTIC. Very patient with the process (which a lot of it was unnecessary imo but I get it). Your opinion of Apple aside, the employees in this store are fantastic. Alex especially deserves major praise.
• A

  王云祺（祺祺叔叔）

  5 days ago
  2.0
  顶天了我也只给及格线以下的分数。这家店的管理非常明确，分工细致，销售员、体验员、后仓管理分的很明白。我请问了你分这么明白是干什么？我作为顾客我在那里待了一个小时才拿到我所需要的东西，除去体验Vision Pro的时间也有半小时。我们向皮球一样被员工踢来踢去，先是一个管理员模样的家伙让我们等，也不告诉我们是否有另一位店员能来服务我们，于是我们就等，等了半天都没人，还是我们主动找到一位印度店员——这位店员小哥非常棒，我要夸奖这位店员——才让我们的需求得以被接收，再然后又是等了很久后仓才把东西拿过来。员工之间顾客需求的交接非常差，而他们的分工又过于明确井水不犯河水，导致整个效率非常非常差。看其他评论这家店似乎很早就有这个弊病了却从未得到解决，我严重怀疑这家店的管理层是不是光吃干饭不干活。
• MM

  MK

  Jul 28, 2026
  1.0
  Worst Apple Store visit I've had, hands down. Came in for an AppleCare+ replacement. My rep left for lunch (fine) and said someone else would help if I had questions. I had questions. I raised my hand and got nothing. Not one employee checked on my transfer. I set up the entire phone myself, start to finish, with zero help. Transfer finishes.... still nobody comes over. I had to get up and track someone down just to hand in my old phone. Completely unattended the whole visit. If this is the standard, it's a bad one.
• KA

  Kev A

  Jul 21, 2026
  1.0
  My experience at the Apple Store at Conestoga Mall on July 20 was unacceptable. I attended my Genius Bar appointment at 6:50 p.m. The manager on duty and the associate assigned to my appointment were dismissive, condescending, and unwilling to provide meaningful assistance. After running diagnostics, they confirmed that my iPhone has a cellular hardware issue. Despite confirming the defect, they offered no reasonable solutions and made little effort to resolve the situation. Instead of taking ownership of the issue, I was forced to contact Apple Support while sitting inside the store because the in-store team had reached a dead end. I spent approximately 65 minutes on the phone with Apple Support seeking help that should have been provided by the store. Not once did the manager or the associate return to check on me, offer an update, or ask whether I needed further assistance. I left the store without a resolution and feeling completely dismissed. The contrast between the in-store experience and the support I received from Apple Support was significant. Apple Support listened, explored options, and treated me with professionalism and respect. The Conestoga Mall store did the opposite. A confirmed hardware issue should not end with a customer being left to advocate for themselves while sitting inside the store. The lack of accountability, poor communication, and dismissive attitude displayed by the manager and associate made this one of the worst customer service experiences I have had. I expect far better from a company that promotes customer service as a core value.
• BB

  Becky

  Jul 20, 2026
  1.0
  My experience with Apple as a company and my experience with this Apple Store were completely different. Apple Support over the phone was professional, patient, and genuinely tried to help. They listened to my situation, explained my options, and treated me with respect. I have no complaints about Apple Support they represented the company well. Unfortunately, my experience at this store was the opposite. I felt dismissed rather than helped. The staff showed little interest in finding a solution or even listening to the full situation. The level of customer service did not reflect the standard I expected from Apple. If you need technical support or have a complicated issue, I would recommend contacting Apple Support directly before visiting this location. Based on my experience, I cannot recommend this store. I hope Apple takes customer feedback seriously because the support over the phone proved that great customer service is possible. This particular store, however, fell far short of that standard.

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