Best Buy Express

Reviews

• MG

  Marcelo Guimarães

  1 day ago
  1.0
  My experience at this store was extremely disappointing. I went there only to purchase two iPhones, but during the process, a mobile phone plan was activated without being clearly explained to me. I signed the documents believing they were only related to the purchase of the phones. I was assisted by the store manager, Gagan, and I was very dissatisfied with the service I received. When I realized what had happened and requested to cancel the plan, I faced significant resistance and was told I would have to pay a cancellation fee for the lines. After insisting and learning more about my consumer rights, I was eventually able to resolve part of the issue, but the entire experience was stressful and even affected my credit history. I strongly recommend that customers read every document carefully before signing and ask for a clear explanation of everything they are agreeing to. Based on the way I was treated and my overall experience, I do not recommend this store to anyone.
• RK

  Rokima Kiroma

  Jun 22, 2026
  5.0
  Execelente servicio por el personal en especial por la señorita María, muy amable paciente ! Nos ayudó en español
• KR

  Kannann Raja

  Jun 7, 2026
  5.0
  Great experience with the entire team. Even when I returned a product after 15 days, they treated me with the same respect and excellent customer service as on the day I bought it. The return process was quick and easy, and the staff remained professional and helpful throughout. Outstanding service
• KK

  kamalpreet kaur

  Jun 7, 2026
  5.0
  Amazing experience from start to finish. The team was knowledgeable, attentive, and incredibly helpful throughout my visit. Everyone was friendly and made the process easy and stress-free. Their dedication to providing excellent service truly stood out. Keep up the great work!
• MB

  Miraj Bhavsar

  Jun 7, 2026
  1.0
  One of the worst retail experiences I have had, and unfortunately, it happened twice in the same week. I visited the Best Buy store at Dufferin Mall on June 4, 2027, around 4:00 PM to purchase the newly launched Google Fitbit Air. I was informed that the store had just received stock, but within moments, it was supposedly sold out. What was most disappointing was seeing the last unit being purchased by the store manager, Gagan, who was already wearing the same product on his wrist. When I tried to ask questions about availability, my concerns were ignored, and customer service seemed to be the least of his priorities. As a customer, I expect professionalism and respect, especially from management at a major retailer like Best Buy Canada. Following this experience, I submitted an online complaint to Best Buy Canada, but I have yet to receive any response. Hoping for a better experience, I returned to the store on June 7, 2027, around 4:20 PM. The store was nearly empty, yet no one approached me to offer assistance. When I asked an employee named Rafe about the product, his attitude was extremely disappointing. Instead of helping, he appeared to judge me based on my appearance and showed zero interest in providing customer service. His body language and overall attitude made me feel unwelcome. Customer service is the foundation of any successful retail business. Products can sell out, but there is no excuse for poor communication, lack of respect, or indifference toward customers. Best Buy Canada should seriously invest in customer service training and ensure employees understand how to treat customers professionally and respectfully. Based on my experience, I would think twice before shopping at this location again and would not recommend it to friends or family. There are plenty of places where customers are treated with the respect and attention they deserve.

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