Best Buy Express

Reviews

• MM

  Mar Mar

  5 days ago
  1.0
  Went into this Best Buy Express looking for a specific item. Was turned off when salesperson was attempting to upsell and asking unnecessary questions about our phone and internet providers despite letting her know we weren’t interested in switching providers. After finally understanding we wouldn’t switch over to Bell, her attitude changed in a negative way. To top it off, they were sold out of the item we were looking for. Would not come back again.
• EO

  Ese Okereka

  Aug 14, 2026
  5.0
  Kashika waa very clear, helpful and patient. She helped me get the best deal suited for my budget and needs. Loved her excellent service.
• HP

  Harshal Patel

  Aug 14, 2026
  5.0
  Mohit provided excellent customer service. He was very helpful, friendly, and knowledgeable. He took the time to understand what I needed and made the whole experience easy and pleasant. Thank you, Mohit, for your great service!
• KJ

  Khalid Jambi

  Aug 7, 2026
  1.0
  I am extremely disappointed with my experience at this location, which has resulted in me losing my money for an item I never received and could never collect. While visiting Toronto for the FIFA World Cup, I went to purchase an electronic device in-store on July 15. Since it was out of stock, an associate placed an online order for me and explicitly showed me an estimated arrival date of July 16 on their monitor, assuring me it would "100% be here by July 17." Because I had a fixed flight home on July 18, I relied on this commitment. The device was actually shipped from Edmonton, not Toronto, pushing the delivery date to July 20, well after my departure. When I returned to the physical store on July 16 to address this delay, staff passed me around, gave conflicting answers, and claimed they couldn't cancel the order while it was in transit. However, they assured me I could simply call them later to cancel it. That turned out to be completely false. After returning home, the runaround got even worse: Corporate Customer Support claimed they couldn't cancel or refund the order on their end and referred me back to the store. The Store completely backtracked on their phone advice, insisting that I must physically present my original card in-person at their location to cancel and receive a refund. The store set up this order in a way that blocks standard remote cancellations. Knowing I was visiting from abroad and cannot simply walk back into a Canadian storefront, they are effectively holding my money hostage for an item I do not have. Zero accountability, misleading delivery promises, false instructions, unprofessional staff remarks, and a system designed to trap international visitors. Avoid this location.
• SW

  Suraj Wadhwani

  Aug 3, 2026
  5.0
  Kashika is the absolute best salesperson I have met in all of Canada! She asked me about the plan I was on and while I was not actively seeking to change my service provider, she asked me to consider the plan she had. I not only moved my mobility provider, but am considering moving my home internet to Bell too! She is truly a talented & skilled sales personnel! All the best!

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