Best Buy

Reviews

• AO

  Alison Ono

  2 days ago
  1.0
  Horrible service, I went ti pick up and order and waited over 10mins after constantly asking staff if someone was gonna come to the desk. And when someone finally came they were rude and acted like I didn't have the funds to buy this 😭. Not a good experience
• CL

  catherine lee

  6 days ago
  5.0
  Went to wilson road best buy, back in the spring for my acer laptop. Don't use the sales guy TD (not the bank) because he is MINE. He was incredible -professional, efficient, reasonable, patient and funny. Thank you, TD. I'll be sure to look for you when I come again.
• SC

  Sunhye Choi

  6 days ago
  5.0
  I visited Downsview Best Buy to purchase a new phone - I've been sent to this location by the Best Buy main call center as the service rep assured that Downsview location had the stock of the phone I was looking for. Unfortunately, they did not have the phone - but Shelby and the team were working all together to locate the store that has the stock, and not only checking the system, Shelby reached out to the store personally to ensure there's physical stock. The customer service I received was very attentive, quick, personal and everyone was super pleasant. Thanks to the Asian gentleman also who helped me initially - he was amazing!
• KM

  Kurtiss Medeiros

  Aug 3, 2026
  3.0
  I recently visited this Best Buy to purchase a Garmin watch. As a member of the Canadian Armed Forces, I was looking forward to treating myself to a new watch, but the experience was surprisingly awkward. I waited patiently for an employee to finish helping another customer before asking if someone could unlock the display case so I could buy the watch. My request was straightforward, but the employee looked completely confused, almost as if he'd never been asked to sell something from the display before. I had to repeat myself before someone finally came over. When the display was unlocked, the employee seemed to be in a rush. I wasn't given the opportunity to hold the box or even carry it to the checkout myself. Instead, it was kept in the employee's hands the entire time until I had paid. He also turned his back while processing the sale and didn't seem interested in answering any of my questions about the watch. The interaction felt more focused on completing the transaction than providing customer service. I understand that expensive electronics require security measures and that theft is a concern, but the level of suspicion made me feel like I wasn't trusted despite simply trying to make a purchase. It was an unusual experience, and I hope the store can find a better balance between protecting merchandise and making honest customers feel welcome.
• NN

  nicole

  Jul 24, 2026
  1.0
  I ordered an iPhone for my daughter for Christmas (over $800). It arrived December 23, 2025. I looked at the website to see what personal information I needed to bring to pick up the phone. Your website said I needed a photo ID and the card I used to purchase the order. I arrived at the Wilson Best Buy with my license and my Visa Debit card. I arrived around 10 am. I arrived at Best Buy (Wilson location). I went to the pick up location. I showed my license and my Visa Debit card. The employee working told me that I could not pick up the phone because my Visa Debit card did not have my name on it. I told her this was the card I used to buy the phone. She said no. She didn't have to give me the phone. She didn't even look at my method of payment. If she had, she would have seen that the payment method on the receipt matched my Visa Debit card. I then asked for a refund. So I could go somewhere else to buy an IPhone. She said no. I would have to wait for my pick up date to expire, then an automatic refund would be applied and my money would be returned to my account. I asked to speak to the manager. When she came, she looked annoyed. She told me I needed 2 PIECES OF PHOTO ID AND A CREDIT CARD WITH MY NAME ON IT. I explained that I have my licence and a Visa Debit card. She told me that she wouldn't give me the phone since I didn't have the proper documentation. I pulled up your website and told her to show me where it said I need 2 photo ID and a CREDIT CARD with my name on it! She refused to answer my question. I showed her my Visa Debit card and asked her to check the method of payment. She refused. She only gave me the phone after I said I wasn't leaving until a refund or the phone it purchased. Really? Your store can deny a customer service? Then deny them a refund? You don't give refunds on online orders? I have to wait until my pick date expire before I get a refund? You can keep my money (over $800) for 3 days? This happened 2 days before Christmas. My daughter shouldn't get a Christmas present because I didn't have 2 PIECES OF ID AND A CREDIT CARD. Where on your website does it say I need to provide 2 pieces of ID and a major credit card with my name? I have ordered online before from your company. I have picked up my purchases at both the Stockyards Best Buy and the Dundas Best Buy without any problems (using my LICENSE AND MY VISA DEBIT CARD) Now that I know your refund policy and that you can deny me service (according to your Wilson employees), I will never shop at Best Buy again! Margaret Hurst