Apple Yorkdale

Reviews

• HH

  Harshad

  Sep 22, 2026
  1.0
  I went to apple 30mins before closing and they did not even had any technicians to repair an airpod. I mean how stupid is to ask your customers to come again especially when your customer has travelled from across the city as there are no stores near by his address. To top that the manager was extremely arrogant. He was roaming around the store without helping anyone. Moreover many employees were just chit chatting with each other. @apple why do u hire such people who have zero respect for customers and talk to them arrogantly. @apple you are a tech company and you can’t even make a website/app/portal for people to feed in their details and get a replacement. Lol
• JJ

  JL

  Sep 21, 2026
  1.0
  There is something very disorganized and deceptive about this Apple Store. I had a problem with a HomePod. Booked appointment and visited. They made me wait longer than usual. The first person who helped me was nice, but unable to really help with a replacement. I asked for a manager. Another colleague came over and was fairly oppositional. After pressing, they told me a replacement would be ordered, would arrive in two days. I was not provided a case number. I did not get any service or replacement email which would be a professional protocol. I did not receive any communication for two weeks. Visited a second time. It seems there are many ‘managers’ but no senior people above these ‘managers’ to escalate to with authority to resolve issues. It’s incredibly aggravating and frustrating. I was told that the replacement didn’t come in because of a chip shortage. What? Why wasn’t I notified, called, emailed? I requested a case number. Was told they don’t do case numbers. What? Extremely unprofessional for an Apple Store. How could it be there isn’t a case number or any record of service and problems that can be shared with customers? In my opinion, either Apple has changed to insanely unprofessional policies of service or the Apple Store Yorkdale is lying. Either way, the standards have bottomed out. After being told a replacement may or may not come in an extra 2 weeks, I decided to call Apple and requested to escalate. Seems like they may have seen or overheard I was escalating so a ‘manager’ decided to offer a replacement at that stage for me to take home. Grateful they arrived at the right solution, but this all cause excessive stress and frustration. For no reason except for odd policies, disorganization, and disrespect for customers’ time and energy. Massive fail. Bad Apple.
• FS

  Frances Shen

  Sep 20, 2026
  1.0
  Extremely disappointing experience. I visited this Apple Store on August 19 to purchase an iPhone 18 Pro. The store was extremely crowded, which unexpectedly triggered a severe panic attack. I was sweating, shaking, and clearly struggling to stay calm. Since the employee had already spent time helping my husband and me with the purchase, I did not want to simply walk away and waste her time or effort. Out of respect for her, I chose to continue with the purchase and clearly explained that the environment was making me extremely unwell. I simply asked if we could complete the transaction a little faster so I could leave. Instead, she continued trying to sell me Apple subscriptions and additional products. I told her at least three times that I was not interested and only wanted the phone. At one point, she raised her hand in a “stop” gesture and told me I needed to listen because explaining these services was part of her job. Even while I was visibly distressed and leaning against my husband trying not to break down, she continued with sales pitches and small talk instead of respecting my request. Near the end, when I was almost in tears, I also saw her roll her eyes at me. I fully understand that sales are part of the job, and I believe I showed her as much respect as I could as a customer by staying and completing the purchase despite how unwell I felt. Unfortunately, I did not feel that the same basic respect or understanding was given back to me. This was far below the level of professionalism and customer care I expected from Apple, and I sincerely hope management takes this seriously.
• GH

  GeJen Huang

  Sep 19, 2026
  5.0
  I had a wonderful experience at the Apple Store at Yorkdale on September 19, 2026, at around 10:30 AM, especially thanks to Mary! We had placed an order online for in-store pickup, but for some reason, we noticed an extra charge at the store. Mary immediately understood our concern, responded quickly, and helped us resolve the issue smoothly. What impressed us most was how attentive she was. She recognized us right away, quickly understood what we needed, and also patiently assisted us with our other purchases. She was friendly, professional, knowledgeable, and very patient throughout the entire experience. Mary truly provides excellent customer service and made our shopping experience so much easier and more enjoyable. Thank you so much, Mary!
• A

  钟钰宁

  Sep 18, 2026
  2.0
  I visited this Apple Store on the first day of the iPhone 18 Pro Max release, and the overall experience was very disappointing. While I was waiting outside the store to make my reservation, I clearly told the employee that I wanted an iPhone 18 Pro Max with 512GB of storage. However, he incorrectly selected the 256GB version for me. During the reservation process, he asked me to scan a QR code with my phone. After I scanned it, my Apple account information appeared automatically, and my name was displayed in Chinese. The employee then asked me to change it to an English name, so I told him my English name. After hearing or seeing my English name, he suddenly laughed for no apparent reason. I do not know why he laughed or whether he thought my English name sounded old-fashioned or funny, but as a customer, I found that reaction inappropriate and disrespectful. Regardless of what name a customer uses, I believe basic respect should be part of the service standard expected from Apple employees. After I entered the store, I realized that the phone brought to me was the 256GB version instead of the 512GB version I had requested, and I immediately pointed out the mistake. A female employee, whose name I believe was Stephena, then tried to help me. She told me that she did not know how to change the order and asked another employee nearby for help, but that employee also appeared unsure of what to do. Later, she found another male colleague and told me that he would continue helping me, after which she walked away. However, that colleague was already occupied with other tasks and did not actually have time to assist me. As a result, I was left standing there waiting without anyone clearly taking responsibility for my situation or giving me any explanation or update. I waited for approximately ten minutes, but no one came to properly assist me or tell me what was happening. Eventually, another female employee, who appeared to be Indian, came over to help me. After checking my reservation, she discovered that the previous change had not actually been completed, so she spent another five or six minutes correcting it. She was the employee who ultimately completed the process and resolved the issue for me, and I genuinely appreciate her help. Overall, this experience involved an incorrect reservation, poor communication between employees, a lack of familiarity with basic procedures, unnecessary waiting, and an interaction that made me feel disrespected. I was especially frustrated that I was reassigned to another employee who was clearly busy with other work, while the original employee left, which resulted in me being left waiting without any proper handoff, assistance, or explanation. At the same time, I want to specifically recognize the final female employee who helped me, as she was the person who actually took responsibility for the situation and successfully resolved the problem. I hope Apple can improve staff training, professionalism, communication, and the basic level of respect shown to customers.

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