Apple Fairview

Reviews

• JW

  John Whyte

  1 day ago
  1.0
  This store consistently tries to or is at least indifferent to having customers unnecessarily wait for their technical services. First, I recently needed my cell phone input port to be cleaned of dust. A 30 second job. They told me to leave my phone at the store for approximately 1 week and they would contact me when it was ready. When I insisted that I needed my phone as we were not going to be in Toronto (the truth) they cleaned it right away in 30 seconds. I should not have had to tell them my plans. They should have just cleaned it if it was such a quick job. Second, my wife recently brought in my daughter’s laptop with a cracked screen. We still had an extended Apple warranty that had not expired. My wife was told it would take 5 days. My daughter uses the computer for work and really needed the computer. Five days later my wife called and the store still didn’t have the parts. They said to call back. The next day I called and while they could not provide a status update since I did not submit the initial claim, they confirmed the status had changed. So I had my wife call and they told her the parts had arrived. She was told once they had arrived it would only take a couple of hours to reinstall and test the computer. She called back the next day and was told the parts still had not come. My wife called the next day and they still hadn’t come. The day after that we received a call that the parts had arrived. We got a call later that day that the computer was fixed and had been tested and everything was good to go. My wife went into the store and talked to the manager about the delays, mixed messaging and the fact the repairs took 4 days longer (9 days) than we were initially told, but the manager was indifferent and unsympathetic. From now on we will transact with the other Apple stores in Toronto and the GTA. We do not endorse this Apple Store. Their customer service is sub-par, putting customers through unnecessary delay.
• AR

  Anna Rimly

  2 days ago
  1.0
  I purchased a new iPhone from this store about a week ago. Unfortunately, the phone started freezing and lagging badly, so I returned to the store for help with an exchange. A male employee named Alex initially started assisting me, but then stopped helping me and began attending to new customers while I was left waiting and practically ignored. When I told him that I felt the way he was treating me was wrong, instead of trying to resolve the situation professionally, he argued back and was extremely rude and disrespectful. I came back because I was having a serious issue with a phone I had just purchased, and I expected respectful and professional customer service. My experience with Alex was extremely disappointing. Employees should not treat customers this way, especially when they are returning with a problem involving a newly purchased product. Based on this experience, I would not recommend this location. Customer service like this is not what I expect from Apple.
• NW

  Nicole Wu

  3 days ago
  1.0
  I had recently purchased an iPhone 17 from this Apple Store location. I am having issues with the set up of the phone (missing photos, questions with the features, etc), so I went back to the store for assistance. I am very disappointed because I felt brushed off by the staff member telling me that I just need to wait and my phone is will figure it out. She did not try to offer me an appointment to help me set up the phone, and said I really need to get going now. I am truly truly SO disappointed in apple. I have been a loyal customer of apple for many years, owning various iPhone models, iPads, MacBooks, AirPods, Apple Watches, etc. And for the first time, I am having issues with the set up of a product and this is the customer service that I am given. I am truly upset and disappointed. It seems like they are kind and nice to you prior to purchasing the item, but once you have the item they basically tell you to screw off. Never have I felt this disappointed in a company before. Hopefully other customers have a better experience.
• NN

  Nabil Neazee

  Sep 21, 2026
  5.0
  I had a really great experience at the Apple Store at Fairview Mall. The store has a very welcoming atmosphere, and the staff were friendly, professional, and genuinely helpful. As soon as I walked in, I felt comfortable asking questions and looking around. The employees were approachable and took the time to help without making me feel rushed. They were knowledgeable about the products and explained things clearly, which made the experience much easier. The store itself was also very clean, bright, and well organized. All the products were neatly displayed and easy to try out. Everything had its place, and the tables and displays were kept clean and organized. Even though there were quite a few customers, the store still felt well managed. I especially appreciated the overall customer service. The employees were polite and patient, and they seemed genuinely interested in helping customers rather than simply trying to make a sale. The checkout and service areas were also organized, and the whole visit felt smooth from beginning to end. Overall, this was a very positive experience. Great customer service, a clean and well-maintained store, knowledgeable employees, and a welcoming atmosphere. The staff at the Fairview Mall location did a great job, and I would definitely visit this Apple Store again.
• MM

  Mark Mohammadian

  Sep 13, 2026
  1.0
  Unfortunately, my experience at this Apple Store was very disappointing, particularly because of the guidance I received from the store manager, Patricia. I had already been approved for financing a new iPhone and simply asked whether I could change the colour before pickup. Patricia advised me that I would need to cancel my existing approval and go through the entire financing process again. I was surprised by this and questioned whether that was really necessary, especially given the potential implications of unnecessarily repeating a financing application. Rather than taking a moment to verify the process, Patricia repeatedly insisted that this was the only option and then told me that I was “not listening” to her when I continued to question it. I later checked the order email from Apple myself and found that there was an option to change the colour before pickup simply by clicking a link. No cancellation or new financing application was required. What concerns me most is not that a mistake was made—mistakes happen—but that incorrect financial guidance was given with such confidence, without verification, and the customer was then blamed for questioning it. Advice involving financing should be handled carefully because incorrect information could potentially affect a customer’s financial decisions or credit. I hope Apple takes this feedback seriously and provides appropriate coaching to the store leadership. Customers should be able to rely on managers for accurate information, and when there is uncertainty, the appropriate response should be to verify the process rather than dismiss the customer’s concern.

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