Apple Eaton Centre

Reviews

• SS

  Simonas

  1 day ago
  5.0
  Nice apple store, the best part of they run various programs (centered around their products, no doubt) for kids like arcade challenges, painting, drawing etc at large screens in the store. The store was having many children taking part. The student discount on Mac and other exchange options were also available.
• AC

  Agatha Caleo

  Jun 22, 2026
  5.0
  I went in with a what I thought was a broken screen on my iPhone 13 mini (4 years old), thinking I was going to have a crazy repair bill or have to upgrade. But it turned out my screen protector had done its job! Both people who helped me were super helpful and friendly, even when it became clear I wasn’t going to be spending any money in the store (unfortunately they don’t carry screen protectors or cases for 13 mini anymore). It was my first time in an Apple store, and it was a very positive experience!
• NV

  Naresh verma

  Jun 22, 2026
  1.0
  DO NOT BUY SCREEN PROTECTORS FROM APPLE – ZERO WARRANTY SUPPORT! I purchased an iPhone 17 Pro Max from the Apple Store along with a Belkin privacy screen protector that was installed by an Apple sales representative at the time of purchase. I was specifically told that the screen protector came with a 5-year warranty, which gave me confidence in spending nearly $70 on what should have been a premium product. Less than a month later, a crack developed in the screen protector despite normal use and without any significant drop or impact. I contacted Belkin to make a warranty claim and spent over 3 hours waiting on their chat support, only to receive no meaningful assistance. To make matters worse, the exact product was no longer available on Belkin’s website. I then contacted Apple Support, who advised me to visit the Apple Store in person and speak with management. After making the trip to Apple Eaton Centre, I spoke with Manager - Marcus. Unfortunately, I left with the same result: NO solution, NO replacement, and NO support! What is most frustrating is that Apple is happy to sell and install a third-party product, promote its warranty during the sale, and collect the money, but when that product fails almost immediately, customers are left to deal with the manufacturer entirely on their own. I expected much better customer service. Overall, this experience has been a complete waste of time, money, and effort. I paid around $70 for a screen protector that lasted less than a month and received no help from Belkin, Apple Support, or the Apple Store itself. If you’re considering purchasing accessories from Apple based on the promise of warranty coverage and support, think twice. My experience suggests that once the sale is complete, you’re on your own.
• SM

  Siavash Mashhouri

  Jun 21, 2026
  1.0
  I have purchased Apple products before and usually had a good experience, but this visit was very disappointing. Our purchase failed multiple times, and we were charged several times before the transaction finally went through in the store, suggesting there was an issue with the payment devices. We were also told our item would be ready for pickup in about an hour, but we didn’t receive a notification until more than three hours later. The next day, when a designated alternate pickup person tried to pick up the order, we spent nearly an hour in the store because there seemed to be a communication issue between Apple Support and the store. We had to contact ourselves to apple support and update the pickup information one more time. This is unnecessary and its apple store responsibility to figure this out not customers. Customer service was poor and not helpful at all. Except a few staff who looked seniors others were not really helpful in solving our issue. I guess they should think about replacing current store management system. Overall not recommending this store.
• HK

  Heather K

  Jun 13, 2026
  1.0
  Terrible experience at this location. My son's phone stopped working after an update and is under warranty. After spending over an hour in the store at his genius bar appointment, the staff had no luck and said it had to be submitted for a repair and at that point said he can't sign off on it because he's not 18. He just wasted the entire afternoon there. Wouldn't the time to have relayed this information be at the start of his appointment or even better when booking the appointment online? Then at the point he wanted to wait for a parent they said there was no point because they'd have to start at the beginning of the process anyways and can't note anything from what they did already. Then I call general apple support and they say they can mail us a box for a return but can't given an estimate on when it will be ready. My son uses his phone as a medical device for his diabetes, having no phone for an unspecified amount of time isn't an option. Pretty terrible service for a very new phone under warranty.

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