Apple Eaton Centre

Reviews

• KF

  Kermit Frog

  5 days ago
  5.0
  I don’t know what is worse. People behaving out of envy or people that are broken inside? The store is great quality and the security and police are always on station. Some people won’t believe that quality is better than quantity. That is okay, and they will start getting angry. Calling others fake. While posting online comments, etc. This is a good Apple Store. Nothing different about it, better than the competitors. Wish  still made routers.
• JV

  Joe Viola

  6 days ago
  1.0
  Worst customer service at this store. Called the local number for the to see if a product was in stock. Was told it was and was informed it would be faster to order through the phone even though i was 15 mim away and ready to pick up the iPad pro. I arrived at the store it was not ready was told after i asked for a manager that I needed to call customer service they refused to do that. I called spoke with an agent who said they had now released the product but still the store system would not update. No one else offers help. Avoid this at all i have spent a couple of hours for a product i just wanted to pick up and leave with. Staff here have zero concept of customer service. Of you are buying an apple product purchase anywhere except this Apple store anywhere else even Walmart provides better service.
• YL

  Yannis Li

  May 12, 2026
  5.0
  Received excellent service from Jay. Very knowledgeable about the products, and is quite cognizant of the customers' perspective when it comes to using them. You can tell he really puts in effort into knowing his stuff since he can break down more complex, technical topics into simpler terms for people who don't come from a technical background, while also being able to handle multiple customers at once. Simply phenomenal. The store space is quite large and open, so there are plenty of demo devices around to not need to form a queue.
• SI

  Samiul Islam

  Apr 29, 2026
  1.0
  This store’s customer service has gotten much worse compared to before. I went to get an iPhone from them today. The first person who started helping us seemed like she doesn’t have enough information to assist with everything. In the middle of the conversation she went and got an ipad which didn’t work and she basically suggested to get the info from our providers. The second time we got there, we started talking to a lady who seemed nice but had to go on break and she told us she informed the manager and someone will help us. We waited for a while but no one came to help while staff were roaming around aimlessly, which is not expected from Apple. Eventually we went up to a staff member and started talking. This guy just seemed a little uninterested and careless. He was not a bad employee. I just think they are not getting trained properly.
• JA

  Juliann Almario

  Apr 14, 2026
  1.0
  Most recently my iPhone 16 Pro Max stopped charging, and this was not caused by any physical damage, the phone would not power on no matter which variables I changed (different chargers, wireless charging, force restarting, different outlets etc.) After looking into this further, I believe this is a consistent problem for this phone model. Anyhow, I booked an appointment at the genius bar regarding this issue. The appointment was booked for 2:45 pm, but I wasn't helped until around 3:15, and ended up leaving the mall at 7:15pm (this was on a Sunday, when the mall closes at 7.) I don't understand the point of booking an appointment when getting serviced is never on time. They originally told me the repair would be done by 6:15 and that I could come back, however they were having trouble verifying my serial number due to the device not powering on, and suggested I come back in an hour at 4:30, as they would've started the repair by then and we'd be able to ensure that I am covered through AppleCare. (even though I was already certain I was, as I MADE SURE to check before coming.) I came back an hour later, and they didn't have any helpful updates for me, and started asking to see a receipt for the purchase of the phone. (??) The associates helping me left me waiting a multitude of times, and the periodic updates were vague and unhelpful. They ended up telling me the phone needed to be repaired offsite. I understand that repairs can take time, and that they have a lot of traffic at this store, however I did not appreciate the amount of MY time that was completely WASTED, and only for them to tell me the phone needs to be repaired offsite, requiring me to have a $1854 HOLD on my credit card, and me leaving the store with NO operable phone. The majority of the time I spent at the mall was waiting, with minimal communication from multiple team members. To top all of this off, I received the replacement phone in the mail today and went to transfer my SIM card from my non-working phone to the new one. Only to discover that there is no SIM card present in my non-working phone. I have to say that this is absolutely ridiculous service, with no prompt resolution, apologies, or anything. I suppose they either forgot or lost my SIM card. I simply refuse to go back there and just end up waiting for GOD knows how many hours, to most likely just be told they 'misplaced' it. I recognize that some of my issues are with Apple the company itself, however the service at this store did not make my experience any easier, and instead made me increasingly frustrated and irritated. I work in customer service myself, and I stayed calm and understanding throughout the whole process. I will say that the workers helping me seemed to be perfectly nice people, but the service I was provided was completely unacceptable, especially considering the price point of Apple's products and services. I am incredibly unhappy and this experience has left a sour taste in my mouth for the entire company, I am now reconsidering remaining a customer after 15+ years of loyalty. Do better.

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