Apple Eaton Centre

Reviews

• MP

  Marcelo Goncalves Pinto

  Sep 22, 2026
  1.0
  I went to the Apple Store at Eaton Centre to get help with my AirPods, and the experience was extremely frustrating. The store was completely packed, and there was no attendant available to help me. I tried Apple’s online support while I was there, and they told me I needed to go to the store. At the same time, the next available support appointment was about a week away. For such an expensive product, the level of support Apple provides is far from reasonable. Customers shouldn’t have to struggle this much just to get help. Based on my experience, I do not recommend going to the Apple Store at Eaton Centre.
• SA

  Shaimaa Alharazi

  Sep 21, 2026
  1.0
  Very disappointing experience this morning . I travelled three hours to visit this Apple Store with my mother because my mom wanted to purchase 5 Apple Watch bands. The employee in the watch section repeatedly sent me to another employee, who then sent me back to her. This happened three times, with no one willing to help. When I tried to clarify the situation, she rudely told me that I was interrupting her while she was helping another customer. She then said that he was purchasing a watch and a band, while I “only wanted a band,” so I should go ask anybody else for help My mother left upset and no longer wanted to purchase anything. After travelling three hours specifically to shop at this store, the dismissive and unprofessional treatment was extremely disappointing. Every customer deserves respectful service, regardless of what they are purchasing.
• TZ

  Toji Zenin

  Sep 21, 2026
  1.0
  My experience with the Apple Store at Eaton Centre has been absolutely terrible. Buying something from Apple is incredibly easy — staff are available, the transaction is quick, and everything seems effortless. The experience changes completely the moment you need actual support, a return, a repair, or help through the Genius Bar. I pay monthly for AppleCare because I expect that when an expensive device stops working, there will be a reasonable and efficient process to get it repaired or replaced. Instead, every service interaction seems unnecessarily difficult. You get passed around, receive scripted answers, are told what cannot be done, and have to repeatedly explain the same problem without anyone actually taking ownership of it. My recent experience has been especially frustrating. My iPhone stopped working, a replacement was arranged, and approximately $2,300 was authorized on my debit card. That replacement never reached me and was returned to Apple, yet the funds remained tied up. I then had to go through the process again, with another approximately $2,300 authorization. At one point I had roughly $4,600 of my own money unavailable, while still having a broken phone and no replacement in my hands. That is exactly when AppleCare and the Genius Bar are supposed to be useful. Instead, I felt like I was fighting just to receive the service I had already been paying for. What bothers me most is the enormous difference between the sales experience and the after-sales experience. When you are spending money, everything is fast and accommodating. Once you have already purchased the product and need warranty or AppleCare support, the experience can feel completely different — delays, restrictions, scripted responses and very little effort to actually solve the customer’s problem. I would strongly encourage management at this location to look at how customers seeking repairs, replacements and Genius Bar support are treated. Customers buying premium devices and paying continuously for AppleCare should not have to spend hours chasing people, repeating themselves, dealing with large authorization holds and trying to convince someone to take responsibility for a legitimate service issue. Based on my personal experiences at this location, the after-sales service and Genius Bar experience have been among the worst customer-service experiences I have had.
• LL

  Leo123

  Sep 15, 2026
  1.0
  I had a very disappointing experience at the Apple Store in Eaton Centre today. I went there because I wanted to buy the new Apple Watch Series 12, and I simply asked one of the employees when I could get it at the earliest. He checked and told me that the earliest availability was October 1 to October 8. Afterwards, I checked Apple’s website myself and saw that September 18 was actually available for pickup. I went back to the employee and tried to say, “But the Apple website says September 18 is available for pickup…” I couldn’t even finish the sentence. He immediately interrupted me in a very impatient tone and said that it would be October 1 to October 8. That’s the part that really bothered me. I wasn’t arguing with him or blaming him for anything. I was simply trying to understand why the information he gave me was completely different from what Apple’s own website showed. I just wanted him to listen to what I was saying. For Apple to have such a huge difference in customer service between employees is honestly surprising. I have met other employees at this store who were very nice, patient, and helpful, so this is definitely not about every employee. I am mentioning some identifying details because I hope Apple can figure out which employee I am referring to: he was a gay male employee with tattoos on his left hand. To be clear, I have absolutely no issue with him being gay or having tattoos. I’m mentioning these details only because there were many employees working there and I want Apple to know exactly who I interacted with. I’ve had several recent experiences with Apple Store employees who were extremely impatient and dismissive. Sometimes the attitude makes me feel like I’m bothering them just by asking a question, as if I owe them something. Apple really needs to improve its employee training and customer service. Some employees are fantastic, but experiences like this make the whole shopping experience unnecessarily unpleasant.
• MI

  Momoko Ichimiya

  Sep 14, 2026
  1.0
  I’ll never go back to this store. I placed an order for Mac book and was going to pick up at this store. Although it arrived there, I haven’t received any notification. In the meantime, I visited the store couple times and ask what things was going on. But nobody looked into this from my order number, and just said “wait”. Actually it turned out that they received my order and visited the store again. They said “it’s not our fault. You should call customer support and cancel your order.” I’m really disappointed with their service. I wasted almost 2 months for it.

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