Best Buy

Reviews

• SH

  Swain Amir Hussain

  May 11, 2026
  5.0
  Thank you Arada for your amazing and wonderful help on May 10, 2026 when I came in for a Seagate External Hard Drive. Thank you for being very polite, patient, knowledgeable, understanding, caring, prompt and very helpful. Thank you for delivering the best customer service.
• MG

  M G

  May 10, 2026
  1.0
  I had a very disappointing experience at the North York Best Buy regarding a Samsung TV purchase and return. The TV was purchased for in-store pickup, and initially the process went smoothly. However, after bringing the TV home and setting it up, there was a major vertical blue line running through the screen immediately upon use. The issue appeared to be a clear panel defect rather than any physical damage. Because the TV was extremely large and difficult to transport, we carefully repackaged it and returned to the store expecting a reasonable inspection and support. Instead, the experience became very frustrating. Management quickly blamed us for the issue without properly investigating and repeatedly insisted the damage was caused during transport. What was most disappointing was the dismissive and unprofessional attitude from the managers handling the situation. Rather than trying to help resolve the issue fairly, the interaction felt defensive and accusatory from the start. For such an expensive purchase, I expected significantly better customer service and a more professional approach to handling a potential manufacturer defect. Very disappointed with how this situation was handled.
• AO

  Abdirazaq Omar

  May 5, 2026
  1.0
  Hello I am giving this negative to best buy policy of Returning shipped items , I requested to stop shipment to exchange the item . The lady said I cant stop it once shipment is placed , item is still in store its a waist time to you & customer need to change.
• CC

  Craig Copeland

  Apr 30, 2026
  5.0
  Faisal at Geek Squad was super helpful. He was patient, and made sure I understood what services he was proposing and helped me make meaningful choices. He carefully double checked my bill and noticed an error which would have cost me $80, and fixed it right away. Top notch service. Much Quality.
• VV

  vsMir

  Apr 29, 2026
  1.0
  Bought a Meta Quest headset here and it was very uncomfortable—didn’t fit properly even after adjusting, got hot quickly, and there’s a gap under the nose so you can see outside. It’s also non-returnable, and there was no proper way to try it in-store. For such an expensive product, that’s not acceptable. Unless don’t buy it.

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